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russt93
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Joined: Aug 15, 2008
Posts: 5

PostPosted: Fri Aug 15, 2008 1:37 pm    Post subject: Advice/Recommendations/HELP with Vonage setup Reply with quote Back to top

Hi, I need some advice/HELP with this: -

I'm just starting a new business with 2 other people. We want one number (if possible) that customers will ring and calls to be forwarded to 5 or 6 other numbers. So: -

A customer rings 01270123456 (Vonage number)
the call comes in and it is forwarded to 3 other 01270 numbers (non-vonage) and 3 mobiles. We don't mind if there is a certain order they ring, but it would be good if they could all ring at the same time and whoever answers accepts the call.

We have been told however than once the call is accepted the line would then be engaged for any other customers ringing us and we would also not be able to ring out over the Vonage service. The only way around this as we can see is to have another line with a different number that forwards the calls to the same set of phones??? This means then however giving customers multiple numbers.

IDEALLY we would want 1 number and the line NOT to be engaged once we answer/make a call.

With normal BT lines it is possible to have multiple lines with the same number, is this not possible with the Vonage Voip service?

Can anybody PLEASE help me with this, i would REALLY appreciate you thoughts/ideas.

Thanks!
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Fri Aug 15, 2008 3:58 pm    Post subject: Reply with quote Back to top

Sure you can do that using the Simulring feature. You can have your calls ring to up to 6 different phone numbers. However, one thing to keep in mind is that your call will go to whatever answers the call first. So... if you have a phone number in your Simulring list that answers immedarely with a voicemail when that line is engaged, that number's voicemail wiill get the call.

As for the number of simultaneous calls, there isn't a hard limit. Keep in mind though that the diverted call counts as an outbound call. This is especially important for mobile phones (at least for you in the UK).
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russt93
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Joined: Aug 15, 2008
Posts: 5

PostPosted: Fri Aug 15, 2008 4:40 pm    Post subject: Reply with quote Back to top

i was told by Vonage that once we answered a call the line would be engaged if anybody else tried ringing it wouldn't go through the simulring list as it would just be engaged for the caller. Is this not true then?

We would only need one line if this was true??

Thanks!
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