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JenK
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PostPosted: Thu Aug 14, 2008 10:20 pm    Post subject: DSL, WRT54G2, V-Portal connection not working Reply with quote Back to top

Hello, I am hoping someone in here can help me as I am ready to rip my hair out! LOL I just signed up for Vonage and got my v-portal a few days ago. I have gone through the threads already in here but can't seem to find anything that works. I have a Speedstream modem from SBC Yahoo DSL, a Linksys WRT54G2 router, and the v-portal. There is also one laptop that connects to the network.

Everything was fine until I tried to hook up the v-portal. I tired the initial instructions and then tried following instructions in this forum that I found, but nothing makes everything work all at once. I got as close as to get the Vonage and my desktop computer to work, but then the laptop could not connect. Other tries got me the Vonage working but no internet on the desktop or laptop. What should be the right setup of wires/equipment, and also do I have to enter anything specific into the router or v-portal after that?

Let me know if you need any more info to help me out. Thanks in advance to anyone who answers! Very Happy

Jen
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Thu Aug 14, 2008 10:36 pm    Post subject: Reply with quote Back to top

How is your setup?
I have found that my best setup was Modem->Vonage->Router->cpu's
Others like the Vonage device behind the router.

What are the IP addresses of the cpu's and V-Portal?
Is there an IP conflict?
What is the IP range of your router?
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JenK
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Joined: Aug 15, 2008
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PostPosted: Thu Aug 14, 2008 10:48 pm    Post subject: Reply with quote Back to top

Hi, and thanks for the reply. From the directions I was following that I pulled off of this forum, I believe my setup was with Vonage in between the modem and router. I know how to get the computer IP addresses, but I do not know how to get the IP for the v-portal or the IP range for the router like you asked. Please let me know how to do this and I will post it here.

The desktop IP is 192.168.1.102, and the laptop is 192.168.1.101.

Thanks!
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Aug 15, 2008 7:44 am    Post subject: Reply with quote Back to top

Your IP assignment is "probably" OK, as the DSL router is "probably giving 192.168.100.xxx subnet (try typing http://192.168.100.1 in your browser and the admin page of the router will come up); the Vonage device typically has 192.168.15.xxx and you report 192.168.1.xxx for your linksys router.

A simple way to check the DSL router is to connect the PC directly to it and see what IP has been assigned to your PC. IF it is in the 192.168.1.xxx range, then change your Linksys assignment to something else beside this subnet, such as 192.168.55.xxx, etc.

One other thing may be causing your poblem, based on your reporting. You said " I got as close as to get the Vonage and my desktop computer to work, but then the laptop could not connect. "

I ssume the laptop is on wireless, so it could be a a wireless issue rather than a networking issue. Do you have a 2.4 ghz phone nearby? If so, the wireless also operates in this frequency range and could be causing a problem. Just a guess.

_________________
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JenK
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PostPosted: Fri Aug 15, 2008 9:17 am    Post subject: Reply with quote Back to top

Hello, thanks for your response. So this is not as easy as just getting the wires in the right places then? A big part of my problem is when I pull up the Linksys page on the web, I have no idea what I am looking at and what I should and should not be changing in the settings. I had hooked up my original network that I have years ago, but I remember I had a hard time with that and this seems to be going down that same road. I ended up having a someone that works with computers give me step by step instructions and that was what finally worked.

I am really stressed out about this as I am trying to set up a business from home, but I cannot do that until I have my Vonage (business phone and fax) and internet all working. The laptop that is part of the network is my husband's and he will be quite upset if he can no longer access the internet. LOL (The laptop is wireless by the way, not hard wired in)

To answer the phone question, I actually bought a new phone for the business and it is a 5.8 GHZ so I guess that is not the problem with the wireless end of it unfortunately.

If anyone is willing to help me out by giving me step by step instructions or helping me troubleshoot on the side, I would gladly pay a reasonable fee for your time. I don't know what else to do.

Thanks,
Jen
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Aug 15, 2008 6:10 pm    Post subject: Reply with quote Back to top

Check the subnet ranges for the WRT54G2 and the V-portal. If they're both the same (probably 192.168.15.xxx), change one of them to make it different (such as 192.168.16.xxx).

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JenK
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PostPosted: Sat Aug 16, 2008 10:30 am    Post subject: Reply with quote Back to top

Ok so I changed the default gateway on the router to 192.168.16.1 It is has now given the laptop an IP of 192.168.16.2 and the desktop an IP of 192.168.16.3 The subnet mask is 255.255.255.248, I have removed the Vonage from the equation as of now so I can just get the laptop back on the internet. I made the changes and the laptop is connecting to the wireless network, but it still does not connect to the internet?
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sat Aug 16, 2008 11:42 am    Post subject: Reply with quote Back to top

If the laptop is successfully conecting to your wireless network via your WRT54G2, the laptop should be able to access the internet. Can your desktop computer connect to the internet?
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JenK
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PostPosted: Sat Aug 16, 2008 12:03 pm    Post subject: Reply with quote Back to top

Yes the desktop is on the internet, it is the one I am on right now. When I try to connect to the internet on the laptop, I just get "This page cannot be displayed"
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JenK
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PostPosted: Sat Aug 16, 2008 12:07 pm    Post subject: Reply with quote Back to top

Is there any way possible that my modem is too old to support the newer equipment? Is is a Speedstream 5100 from SBC Yahoo (now AT&T) and it is about 6-7 years old....
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