DSL, WRT54G2, V-Portal connection not working

Posts: 881 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 881

Although the modem is old and outdated, it would not prevent the notebook from being able to access the internet. If your desktop computer can connect to the internet, your notebook should also. Are you absolutely sure you're connected to your wireless network? Login to your routers web page and see what address your wireless router has assigned to your notebook.

Posts: 9 · New Forum Member Joined: Aug 15, 2008 Posts: 9

DHCP Active IP Table
DHCP Server IP Address: 192.168.16.1

Laptop (IP) 192.168.16.2 (Mac) 00:02:2d:7e:4a:9e

Desktop (IP) 192.168.16.3 (Mac) 00:15:f2:a5:80:e7

I copied this from the Local Network tab in the status page.

I notice though when I check the router in the status page, I see this:

Login Type: Automatic Configuration - DHCP
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DNS 1:
DNS 2:
DNS 3:
MTU: 1500

Even if I try to release/renew it does not change. Should it be all zeroed out on every setting?? Also I know I have DSL and some people seem to say it should be set to PPoE and some people say DHCP as I have it - what is correct? I do require a username and password to login to my internet...

Posts: 881 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 881

If you're using dsl, it should be set to PPPoE. The IP address field, Subnet Mask, Default Gateway and DNS 1 and DNS 2 should NOT be zeros...they should have addresses other than zero.

Posts: 9 · New Forum Member Joined: Aug 15, 2008 Posts: 9

Ok so set my connection to PPPoE and now when I refresh the router status, I get the error "cannot get IP from PPPoE server" From what I ahve read elsewhere, it seems the problem is now that the modem is not in bridge mode? I see that some people say they can access their router settings, but I don't know how to get into mine? I tried to put in the IP address I pulled from the ipconfig I ran and I used the one that under "PPP adapter DSL connection". I am correct in using this?

Posts: 881 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 881

I would suggest to you to now flush your dns and release and renew your ip address for your desktop computer and the notebook computer also. Open a command prompt window and type in the following:ipconfig/flushdns then hit enter on your keyboard. In the same command prompt window type in the following: ipconfig/release then hit enter on your keyboard. In the same window type in ipconfig/renew then hit enter. After completing these steps, shut down your computer systems and disconnect the power from your cable modem and the power to your router...leaving everything powered off for about 10 minutes. After 10 minutes, reconnect the power to your modem. Wait for all lights to stop blinking on your modem before you reconnect the power to your router. Once the lights have stopped blinking on the router, power on your desktop computer. Open a command prompt window and type in ipconfig/all to determine what your default gateway address is to login to your routers web address.

Posts: 355 · Posted: Sat Aug 16, 2008 3:55 pm Post subject:

I would say that the problem is either your wireless or your laptop.

Have you tried "repair" on your wireless network?

Right click on "Network Places" click "properties" - Then right click on "Wireless Network Connection" - click repair.

Posts: 9 · New Forum Member Joined: Aug 15, 2008 Posts: 9

Well my husband came home and he gave this a shot. He reset the modem, reset the router, and reinstalled the router software on the desktop and laptop. He got everything working again (thankfully) but this is still without Vonage in the picture. I now have to attempt that again. So, what do I need to do now? Obviously the instructions provided with the Vonage do not work properly as that is what I had tried first How should the wires be set up?. Also, at this point will I need to be entering anything into the router web interface to get the Vonage working properly?

Thanks,
Jen

Posts: 355 · Posted: Sun Aug 17, 2008 1:13 pm Post subject:

All you need to do is connect the ethernet cable from the router to the Vonage adapter.

Quote:

(from Vonage site - for installing behind router)
Connect an Ethernet cable from the LAN/Ethernet port on your existing router to the WAN/Internet port on the Vonage Telephone Adapter.

Note: If all Ethernet ports are occupied on your existing router, please disconnect an Ethernet cable from one of the ports of the router and connect that same cable to any Ethernet/LAN port on the Vonage telephone adapter.