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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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mhouser08
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Joined: Jul 28, 2008
Posts: 16

PostPosted: Tue Aug 12, 2008 10:19 am    Post subject: Time to go back to Verizon Reply with quote Back to top

I have had nothing but problems with Vonage. Call static, dropped calls no dial tone.

Here is my setup.

Dlink- 524 for my laptop and wireless print server connected to the "Green" port on the V-portal
Vonage V-portal connected to my modem

Here are some of my issues: I changed the bandwidth saver from "High" to "Highest" after Road Runner cam in and installed their own coax line into my house. I thought that might fix the echo, static on the line but it did not. I then changed the bandwidth saver back to "High". I don't know if this is a QOS problem and am not sure how to fix this.

I have been on both my cordless and corded phones and have had dropped calls. I have used the "Home Wiring" guide and disconnected the wiring from my old phone line maybe that could be the problem?

Thanks
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Tue Aug 12, 2008 11:30 am    Post subject: Reply with quote Back to top

Since you have the V-portal first, it should take care of the QOS. Post the technical details listed in the sticky at the top of the forum. If you haven't, I would stop using Vonage with your home wiring for some time and see if that improves anything. Plug a phone directly into the V-portal.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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mhouser08
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Joined: Jul 28, 2008
Posts: 16

PostPosted: Tue Aug 12, 2008 11:43 am    Post subject: Reply with quote Back to top

tglea wrote:
Since you have the V-portal first, it should take care of the QOS. Post the technical details listed in the sticky at the top of the forum. If you haven't, I would stop using Vonage with your home wiring for some time and see if that improves anything. Plug a phone directly into the V-portal.


I will try that. Another thought I had. I used to have DSL service and wondering if it might be helpful to hook up the DSL filters before I unhooking my phones from the in house wiring. Im not sure if it would do anything or not just thought Id check.
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Aug 12, 2008 9:10 pm    Post subject: Reply with quote Back to top

It's worth a try.

_________________
Steve Gray
Orlando, FL
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mhouser08
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Joined: Jul 28, 2008
Posts: 16

PostPosted: Wed Aug 13, 2008 8:15 am    Post subject: Reply with quote Back to top

Steve48 wrote:
It's worth a try.


I did not have a chance to try hooking a phone directly to the vportal. But at about 7:00pm CST I got a (I am not sure exactly what it told me) Not enough network resources to use your Vonage line or something like that. I have gotten this before. I am not sure why this happens I have 2.0 down and 384 up.
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Wed Aug 13, 2008 7:53 pm    Post subject: Reply with quote Back to top

You should run the speed test and post the results. Along with all the information that is requested in the sticky message(the second message down from the top of this forum). It's a little hard to help you with troubleshooting without some of those details. Your last post would indicate to me that you are having a problem with your ISP or modem. Keep in mind a couple of things. First, a connection that seems great for browsing and email etc. can be horrible for Voip. Second, almost always problems like you are describing are not the fault of Vonage. They are problems with an ISP or the user's network equipment or setup.

To me, it doesn't seem likely that your home wiring is causing the issues if your device is telling you there is something wrong with your internet connection. Although, it still wouldn't hurt to try with a phone plugged directly into the device.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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mhouser08
Vonage Forum Associate
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Joined: Jul 28, 2008
Posts: 16

PostPosted: Thu Aug 14, 2008 12:56 pm    Post subject: Reply with quote Back to top

I was on the phone with a cust service tech. Mike. We where on the phone for a while and we reset up the account, took my vportal out of my USB moved the phone in the home wiring to phone port 2. Made some calls and things seem ok. The device rebooted by itself twice when on the phone but seem stable for now anyway. If I call back and the device is still restarting support will issue me an RMA. So we will see what happens in the next few days.

Mike the cust service tech told me that the upload/download speeds are good for Vonage
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Aug 14, 2008 5:37 pm    Post subject: Reply with quote Back to top

mhouser08 wrote:
Mike the cust service tech told me that the upload/download speeds are good for Vonage
Yes they are, but when using Voip they are also the least important measurements of the quality of your connection. In fact 90kbps in both directions is all Vonage requires so just about any broadband connection(except satellite) will work in theory. You need to be worried about packet loss, max pause times, jitter and round trip times. All things that the speed test tests for you. I hope it keeps working for you after Mr. Mike helped you and it could be a bad device like he mentioned. If not, I would suggest that you take some of the advice that has been offered in previous posts. Also, I didn't follow your USB explanation in your last post. I don't know what USB has to do with anything related to Vonage.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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mhouser08
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Joined: Jul 28, 2008
Posts: 16

PostPosted: Fri Aug 15, 2008 2:12 pm    Post subject: Reply with quote Back to top

I meant UPS from my last post. I called again last night and the Tech I spoke with did a firmware update on my device and was ok all last night and again at 5:30am CST. So far so good. And I also got at credit on my account so they are trying to keep me as a customer. Well see how it goes over the weekend
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