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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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jfitzpa503
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Joined: Jul 03, 2006
Posts: 69
Location: Portland, Oregon

PostPosted: Sun Aug 10, 2008 10:24 pm    Post subject: Please help me understand .. Reply with quote Back to top

Hey,

So, I do not understand something, so I hope someone is able to help me understand. Vonage offers over 20 very useful features. I realize some are not used as much, however, for the price, you get some awesome features included. Comcast only offers 12 features, as does most of the other cable providers.

How come Vonage is not growing and cable companies, such as Comcast, who offers less features AND after the promotional period costs over $40/mo., are growing with more phone subscribers?

Over $40/mo. through Comcast seems pointless to me. Would be cheaper to go back to Qwest.

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Jake
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xmeyer
Vonage Forum Associate
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Joined: May 31, 2006
Posts: 20

PostPosted: Tue Aug 12, 2008 11:43 am    Post subject: Reply with quote Back to top

Here are a few reasons I can think of:
--People see the bundle deal from their cable provider as an easy way to go. One stop shopping, one bill, one source of tech support.
--Vonage has earned itself a reputation for lousy tech support.
--Vonage has little advertising reach anymore due to poor financial health.
Vonage appeals to somewhat tech-savvy people looking for a good deal, but other options are cheaper, in some cases way cheaper, like Skype.

Maybe my path is typical:
Verizon copper to Vonage $14.99, 'cuz it was cheaper.
Vonage to Comcast bundle, 'cuz it was cheaper (for a year).
Comcast to Skype, 'cuz the bundle ended, so Comcast is silly expensive.

In my experience, Skype call quality is pretty good. Not only is the
cost low, but except for Skype-in, which I don't use, the cost is
pay-as-you-go.

I admit this is somewhat apples to oranges, as I don't really have
a "home phone" anymore. Some people like to have a fixed-line
phone in addition to their mobile phone. (Everyone has a mobile
phone, right?) Me, I don't care, I use a pay-as-you-go mobile and
I cut my outgoing call cost with Skype. If I ever want a fixed line
phone again, I'll pay for Skype-in.

I also admit the business customer has a completely different
point of view. Namely call quality really matters.
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tokesan
New Forum Member
New Forum Member


Joined: Sep 03, 2008
Posts: 1

PostPosted: Wed Sep 03, 2008 2:48 pm    Post subject: Why VOnage is dropping users Reply with quote Back to top

I totally agree with the last comments and I'll add my 2 cents. There are actually gripes.

Joined Vonage about 4 or 5 years ago, don't remember, the service was great. Not a geek but tech savvy. I was able to call a lot of international location and Nigeria that I called most was a cinch. Not any longer. Skype service to Nigeria is good, you can always get through.
Vonage has ONLY 3 adapters on their website. That leaves the average consumer no choice of equipment. I remember up to 3 years ago they had so many equipment license agreement wiht Linksys, Dlink, Mototola and a couple of others. I liked linksys especially the WRTPG bundled with wireless router. It was zapped during a thunderstorm and now I have to go to after market to get one. Some people are selling it for over $200! WHY lack of equipment? I don't know maybe Vonage is telling people they don't want to be around any longer.
What is with that lousy music ot thevonage advertisement? The ads are ugly and the music is horrible, they need to find something appealing.
Paying additinal $10 for fax line is too much.
Paying setup fee of $10 for virtual line is too much, it should be free.
Vonage should make softphone pay as you go rather than monthly $4.95
Didn't Vonage hired a turn-around expert? WHat has he been doing in the last three months. All I see are the lousy commercial and music and websites splattered with banner ads...
Hey new CEO, if you ever get this, license out more equipment!
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