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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


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jfitzpa503
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Joined: Jul 03, 2006
Posts: 69
Location: Portland, Oregon

PostPosted: Sun Aug 10, 2008 10:24 pm    Post subject: Please help me understand .. Reply with quote Back to top

Hey,

So, I do not understand something, so I hope someone is able to help me understand. Vonage offers over 20 very useful features. I realize some are not used as much, however, for the price, you get some awesome features included. Comcast only offers 12 features, as does most of the other cable providers.

How come Vonage is not growing and cable companies, such as Comcast, who offers less features AND after the promotional period costs over $40/mo., are growing with more phone subscribers?

Over $40/mo. through Comcast seems pointless to me. Would be cheaper to go back to Qwest.

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Jake
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xmeyer
Vonage Forum Associate
Vonage Forum Associate


Joined: May 31, 2006
Posts: 20

PostPosted: Tue Aug 12, 2008 11:43 am    Post subject: Reply with quote Back to top

Here are a few reasons I can think of:
--People see the bundle deal from their cable provider as an easy way to go. One stop shopping, one bill, one source of tech support.
--Vonage has earned itself a reputation for lousy tech support.
--Vonage has little advertising reach anymore due to poor financial health.
Vonage appeals to somewhat tech-savvy people looking for a good deal, but other options are cheaper, in some cases way cheaper, like Skype.

Maybe my path is typical:
Verizon copper to Vonage $14.99, 'cuz it was cheaper.
Vonage to Comcast bundle, 'cuz it was cheaper (for a year).
Comcast to Skype, 'cuz the bundle ended, so Comcast is silly expensive.

In my experience, Skype call quality is pretty good. Not only is the
cost low, but except for Skype-in, which I don't use, the cost is
pay-as-you-go.

I admit this is somewhat apples to oranges, as I don't really have
a "home phone" anymore. Some people like to have a fixed-line
phone in addition to their mobile phone. (Everyone has a mobile
phone, right?) Me, I don't care, I use a pay-as-you-go mobile and
I cut my outgoing call cost with Skype. If I ever want a fixed line
phone again, I'll pay for Skype-in.

I also admit the business customer has a completely different
point of view. Namely call quality really matters.
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tokesan
New Forum Member
New Forum Member


Joined: Sep 03, 2008
Posts: 1

PostPosted: Wed Sep 03, 2008 2:48 pm    Post subject: Why VOnage is dropping users Reply with quote Back to top

I totally agree with the last comments and I'll add my 2 cents. There are actually gripes.

Joined Vonage about 4 or 5 years ago, don't remember, the service was great. Not a geek but tech savvy. I was able to call a lot of international location and Nigeria that I called most was a cinch. Not any longer. Skype service to Nigeria is good, you can always get through.
Vonage has ONLY 3 adapters on their website. That leaves the average consumer no choice of equipment. I remember up to 3 years ago they had so many equipment license agreement wiht Linksys, Dlink, Mototola and a couple of others. I liked linksys especially the WRTPG bundled with wireless router. It was zapped during a thunderstorm and now I have to go to after market to get one. Some people are selling it for over $200! WHY lack of equipment? I don't know maybe Vonage is telling people they don't want to be around any longer.
What is with that lousy music ot thevonage advertisement? The ads are ugly and the music is horrible, they need to find something appealing.
Paying additinal $10 for fax line is too much.
Paying setup fee of $10 for virtual line is too much, it should be free.
Vonage should make softphone pay as you go rather than monthly $4.95
Didn't Vonage hired a turn-around expert? WHat has he been doing in the last three months. All I see are the lousy commercial and music and websites splattered with banner ads...
Hey new CEO, if you ever get this, license out more equipment!
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