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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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rossipsu1
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Joined: Aug 09, 2008
Posts: 2

PostPosted: Sat Aug 09, 2008 12:31 pm    Post subject: Need to reset my router / modem 3 X's a day... Reply with quote Back to top

Just recently I've started to have some rather annoying issues. I'm using an RCA DCM325 modem via Comcast with a Linksys RT31P2 router for Vonage.

So, my phone and internet will work for a few hours, and then *poof*, the phone light goes off on my router and I cannot get on the internet from my computer. All 4 lights are still on from RCA modem, though. I need to reset the whole enchilada through proper sequencing to get it back running again, only to have it operate for 4 or 5 hours and then fail again.

Any ideas what is causing this?? It used to happen sporadically, now it's multiple times a day??
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Aug 09, 2008 9:14 pm    Post subject: Reply with quote Back to top

First, what happens if you power cycle the RT31P2? Is connectivity retained?

Second, when you're in the problem state, can you access the setup page of the RT31P2? Also which lights (if any) are lit on the RT31P2?
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rossipsu1
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Joined: Aug 09, 2008
Posts: 2

PostPosted: Sat Aug 09, 2008 9:40 pm    Post subject: Reply with quote Back to top

trekologer wrote:
First, what happens if you power cycle the RT31P2? Is connectivity retained?

Second, when you're in the problem state, can you access the setup page of the RT31P2? Also which lights (if any) are lit on the RT31P2?


Hi, thanks for responding!!!

No, cycling power just on the Linksys router does *not* get my phone / internet back. Cycling power *just* on my RCA modem does, however. But if I take the Linksys router out of my hardware setup for a few days, I stay connected completely and consistently, which makes me think it's a router problem.

When I lose phone / internet, the lights on the router that stay on are power and internet, but the phone light turns off. When I reset power to the modem (leaving off for a few minutes), the phone light will blink a few times and then come back on.

I actually haven't tried to access the router setup page during an outage (which has happened 5 times today...argh).
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sun Aug 10, 2008 12:35 pm    Post subject: Reply with quote Back to top

what you describe rossipsu1 is not normal. it doen't necessarily mean that the router is bad however.

have you contacted your isp to ask if they are having any issues?

Everytime I've had to restart my Vonage device so far, it has been an issue between the ISP and me and not Vonage.

For example, when the ISP, charter in my case, is working on the line, it can give me intermittent signals which then takes my Vonage device offline. Rebooting can help when I reboot both Vonage and my cable modem but sometimes, it will not restore the connection.

One time, I did have leasing issues with my ISP and my primary router which resulted in losing Vonage connectivity when the lease runs out since it won't renew the ip address.

So there could be many factors involved here.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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