Have you done as Voip speed test as requested by the sticky at the top of forum? It would help if you gave details (type of high speed internet, type of modem, Vonage device, setup etc.) Just saying it don't work doesn't give much to go on.
1. Bethesda, Maryland 2. Comcast cable 3. Upload speed 1420 kpbs, download speed 5857 kpbs 4. RCA modem Model DCM425C 5. UIP 1869V 6. Modem--->NetGear Router--->Vonage base 7. I can make outgoing calls with no problems, but when I receive an incoming call, I can hear the person but they can't hear me. This problem exists on my base and both of my handsets. Its inexplicable that after all this time this would suddenly start occurring. I have made no changes to my router, ISP or setup. I even purchased a brand new handset thinking it was an equipment failure, but the problem still exists. 8. Speed test statistics --------------------- Download speed: 1786936 bps Upload speed: 1357904 bps Quality of service: 68 % Download test type: socket Upload test type: socket Maximum download pause: 73 ms Average download pause: 8 ms Minimum round trip time to server: 60 ms Average round trip time to server: 62 ms
Voip test statistics -------------------- Jitter: you --> server: 2.1 ms Jitter: server --> you: 5.0 ms Packet loss: you --> server: 0.0 % Packet loss: server --> you: 0.1 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 23 Estimated MOS score: 3.8
maybe there was some kind of firmware upgrade that is causing a change in configuration to either router or to the Vonage device. something has changed whether intentionally or unintentionally.
_________________ St. Louis, MO Vonage Customer from February 2005 to May 2010 ISP: Charter Router: Linksys RT31P2 (blew up during electrical storm)
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