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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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rossmolo
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Joined: Aug 05, 2008
Posts: 2

PostPosted: Wed Aug 06, 2008 7:08 pm    Post subject: UIP1869V: Incoming Callers can not hear me Reply with quote Back to top

kdf55 wrote:
Have you done as Voip speed test as requested by the sticky at the top of forum? It would help if you gave details (type of high speed internet, type of modem, Vonage device, setup etc.)
Just saying it don't work doesn't give much to go on.


1. Bethesda, Maryland
2. Comcast cable
3. Upload speed 1420 kpbs, download speed 5857 kpbs
4. RCA modem Model DCM425C
5. UIP 1869V
6. Modem--->NetGear Router--->Vonage base
7. I can make outgoing calls with no problems, but when I receive an incoming call, I can hear the person but they can't hear me. This problem exists on my base and both of my handsets. Its inexplicable that after all this time this would suddenly start occurring. I have made no changes to my router, ISP or setup. I even purchased a brand new handset thinking it was an equipment failure, but the problem still exists.
8. Speed test statistics
---------------------
Download speed: 1786936 bps
Upload speed: 1357904 bps
Quality of service: 68 %
Download test type: socket
Upload test type: socket
Maximum download pause: 73 ms
Average download pause: 8 ms
Minimum round trip time to server: 60 ms
Average round trip time to server: 62 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.1 ms
Jitter: server --> you: 5.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 23
Estimated MOS score: 3.8
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Aug 06, 2008 9:36 pm    Post subject: Reply with quote Back to top

I don't see anything wrong in your Voip test.

What kind of Netgear router, Vonage adapter, and telephone set are you using?

_________________
Steve Gray
Orlando, FL
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Aug 07, 2008 9:48 am    Post subject: Reply with quote Back to top

yeah I concur. it must be some kind of configuration issue b/w router and your Vonage device.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Aug 07, 2008 2:25 pm    Post subject: Reply with quote Back to top

mundy5 wrote:
yeah I concur. it must be some kind of configuration issue b/w router and your Vonage device.


Yeah except kdf55 wrote:

I have made no changes to my router, ISP or setup.

I would take the Netgear router out of the mix and connect the Vonage device directly to the Cable Modem and test an incoming phone call.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Aug 07, 2008 2:33 pm    Post subject: Reply with quote Back to top

maybe there was some kind of firmware upgrade that is causing a change in configuration to either router or to the Vonage device. something has changed whether intentionally or unintentionally.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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ed56
Vonage Forum Evangelist
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Aug 07, 2008 2:45 pm    Post subject: Reply with quote Back to top

I agree, taking the netgear router out of the mix could help point him to the problem.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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