Have you done as Voip speed test as requested by the sticky at the top of forum? It would help if you gave details (type of high speed internet, type of modem, Vonage device, setup etc.) Just saying it don't work doesn't give much to go on.
1. Bethesda, Maryland 2. Comcast cable 3. Upload speed 1420 kpbs, download speed 5857 kpbs 4. RCA modem Model DCM425C 5. UIP 1869V 6. Modem--->NetGear Router--->Vonage base 7. I can make outgoing calls with no problems, but when I receive an incoming call, I can hear the person but they can't hear me. This problem exists on my base and both of my handsets. Its inexplicable that after all this time this would suddenly start occurring. I have made no changes to my router, ISP or setup. I even purchased a brand new handset thinking it was an equipment failure, but the problem still exists. 8. Speed test statistics --------------------- Download speed: 1786936 bps Upload speed: 1357904 bps Quality of service: 68 % Download test type: socket Upload test type: socket Maximum download pause: 73 ms Average download pause: 8 ms Minimum round trip time to server: 60 ms Average round trip time to server: 62 ms
Voip test statistics -------------------- Jitter: you --> server: 2.1 ms Jitter: server --> you: 5.0 ms Packet loss: you --> server: 0.0 % Packet loss: server --> you: 0.1 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 23 Estimated MOS score: 3.8
maybe there was some kind of firmware upgrade that is causing a change in configuration to either router or to the Vonage device. something has changed whether intentionally or unintentionally.
_________________ St. Louis, MO Vonage Customer from February 2005 to May 2010 ISP: Charter Router: Linksys RT31P2 (blew up during electrical storm)
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New patsykf3 New Today 0 Yesterday 0 Total 101029 Who Is On Site Visitors 1 Members 0 Total 1
†AK and HI residents pay $29.95 shipping.
††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.49 Seconds and Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 0
Total 101029
Who Is On Site
Visitors 1
Members 0
Total 1
