Why wouldn't Vonage just conduct decent business?

Posts: 1 · New Forum Member Joined: Aug 01, 2008 Posts: 1

Upon hooking up our new Vonage phone, the Vonage company illegally disconnected service from our other business phone without our consent,(after repeatedly assuring us there would be no conflict with the other line) and after over THREE HOURS on the phone refused to even admit it was possible. (and yes... they did do it, this is not a misunderstanding).
And after all that, refused to budge on charging us the temporary $40 disconnect fee, even after we explained that we DIDN'T HAVE IT in the account and it would result in a overdraft fee from our bank. (that was account management, thanks Thoriah or whetever your name was)

Thank you, Vonage, and thanks to your condescending staff of foreigners for putting us through hell and robbing us of a full weekend's worth of business(so far).

Posts: 174 · Vonage Forum Master Joined: Dec 06, 2006 Posts: 174

AleMaker wrote:

Upon hooking up our new Vonage phone, the Vonage company illegally disconnected service from our other business phone without our consent,(after repeatedly assuring us there would be no conflict with the other line) and after over THREE HOURS on the phone refused to even admit it was possible. (and yes... they did do it, this is not a misunderstanding).
And after all that, refused to budge on charging us the temporary $40 disconnect fee, even after we explained that we DIDN'T HAVE IT in the account and it would result in a overdraft fee from our bank. (that was account management, thanks Thoriah or whetever your name was)

Thank you, Vonage, and thanks to your condescending staff of foreigners for putting us through hell and robbing us of a full weekend's worth of business(so far).

It seems that there are parts to this puzzle which are missing.

As I understand it, you had a business line, through Vonage, which Vonage disconnected when you had a second Vonage line installed. You assert that that the disconnection of your business line was illegal and occurred without your permission.

During your conversation with Vonage representatives, you state that you were told, by a foreign customer service representative, that the installation of the second Vonage line would not interfere with your business Vonage line, however, then you state that the problems regarding the loss of your first line had nothing to do with interference, it had to do with disconnection, and you offer a disputed $40.00 disconnection charge (which will probably result in an overdraft) as proof.

One of the questions that is raised in my mind is the reason the primary business line was disconnected in the first place. This was not a "conflict" as you first imply, it was an intentional disconnection by Vonage, as you later explain. Was this disconnection, then, arbitrary and capricious or was there a reason behind the decision to disconnect your business line?

Did the "conflict" between the two Vonage lines have something to do with the decision to disconnect your Vonage business line? If so, what kind of "conflict" was occurring?