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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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AleMaker
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Joined: Aug 01, 2008
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PostPosted: Fri Aug 01, 2008 3:14 pm    Post subject: Why wouldn't Vonage just conduct decent business? Reply with quote Back to top

Upon hooking up our new Vonage phone, the Vonage company illegally disconnected service from our other business phone without our consent,(after repeatedly assuring us there would be no conflict with the other line) and after over THREE HOURS on the phone refused to even admit it was possible. (and yes... they did do it, this is not a misunderstanding).
And after all that, refused to budge on charging us the temporary $40 disconnect fee, even after we explained that we DIDN'T HAVE IT in the account and it would result in a overdraft fee from our bank. (that was account management, thanks Thoriah or whetever your name was)

Thank you, Vonage, and thanks to your condescending staff of foreigners for putting us through hell and robbing us of a full weekend's worth of business(so far).
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Posts: 174

PostPosted: Sat Aug 02, 2008 9:56 am    Post subject: Reply with quote Back to top

AleMaker wrote:
Upon hooking up our new Vonage phone, the Vonage company illegally disconnected service from our other business phone without our consent,(after repeatedly assuring us there would be no conflict with the other line) and after over THREE HOURS on the phone refused to even admit it was possible. (and yes... they did do it, this is not a misunderstanding).
And after all that, refused to budge on charging us the temporary $40 disconnect fee, even after we explained that we DIDN'T HAVE IT in the account and it would result in a overdraft fee from our bank. (that was account management, thanks Thoriah or whetever your name was)

Thank you, Vonage, and thanks to your condescending staff of foreigners for putting us through hell and robbing us of a full weekend's worth of business(so far).


It seems that there are parts to this puzzle which are missing.

As I understand it, you had a business line, through Vonage, which Vonage disconnected when you had a second Vonage line installed. You assert that that the disconnection of your business line was illegal and occurred without your permission.

During your conversation with Vonage representatives, you state that you were told, by a foreign customer service representative, that the installation of the second Vonage line would not interfere with your business Vonage line, however, then you state that the problems regarding the loss of your first line had nothing to do with interference, it had to do with disconnection, and you offer a disputed $40.00 disconnection charge (which will probably result in an overdraft) as proof.

One of the questions that is raised in my mind is the reason the primary business line was disconnected in the first place. This was not a "conflict" as you first imply, it was an intentional disconnection by Vonage, as you later explain. Was this disconnection, then, arbitrary and capricious or was there a reason behind the decision to disconnect your business line?

Did the "conflict" between the two Vonage lines have something to do with the decision to disconnect your Vonage business line? If so, what kind of "conflict" was occurring?
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