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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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pheroy
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Joined: Jul 26, 2008
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PostPosted: Mon Jul 28, 2008 4:49 pm    Post subject: Incoming calls not ringing Reply with quote Back to top

Short version: I have replaced a 2nd land line with Vonage, made a custom cable to wire the Vonage L1 output to the L2 wires on my house wiring. Using the same 2 line phone I've used for years, dial tone is there, outgoing calls work, but incoming calls don't ring and go straight to voice mail. If I connect a basic phone directly to the adapter it works.

Further details: I'm a new Vonage customer. My goal in getting Vonage was to replace a 2nd line in my house that is used for my work - I work from home. I long ago setup a network wiring closet, with home runs for all voice/data connections over Cat5.

I initially had a lot of trouble in getting the Vonage adapter working - turns out they had setup my account incorrectly in some way. Once that was corrected and the basic functionality seemed to be working, after some reading here, I finally got the Vonage line connected as line 2 on my telecom block. (Had to fix up a cable with line 1 crossed over to line 2 since Vonage only uses the line 1 wiring.)

So now I have another problem: incoming calls go straight to voice mail, instead of ringing on the phone. I do have dial tone and outbound calls work ok. I have a L1+L2 cable connected to the phone, which has worked fine for years with both lines as a land line. Also, if I connect a basic phone directly to the Vonage adapter and power on/off, incoming calls do ring. Talking to Vonage support they say it must be the wiring. That makes sense on the surface, but the only change in wiring is the custom cable from the Vonage adapter to the telecom block. (I disconnected the orange/white wires from the incoming telco line and replaced with wires for the cable to the Vonage adapter.) The phone is a VTech 2 line model. I don't have another phone with a line 2 jack so I can't easily try another phone on L2.

Anyone have any ideas?
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Mon Jul 28, 2008 7:06 pm    Post subject: Reply with quote Back to top

Two things to check: make sure that the line 1 and line 2 cords going into your telephone are each single pair telephone cords. In other words, when you look at the clear plastic connector at the end of the cord, there should only be 2 pins, not 4.

Second, you may have a polariy issue. Some telephone sets are sensative to the polarity of the wiring, others are not. Try swapping the leads on your wiring block.
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pheroy
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Joined: Jul 26, 2008
Posts: 4

PostPosted: Tue Jul 29, 2008 11:54 am    Post subject: Reply with quote Back to top

Thanks for the suggestions, trekologer.

I switched the cable from the Vonage adapter from a 4 wire (using just the middle 2 wires) to a 2 wire cord and reconnected to the wiring block. I also tried switching the polarity.

Neither made a difference at all. I still get a dial tone and can make calls, but an incoming call goes straight to voice mail. (So I did learn that my phone is apparently not sensitive to polarity of the wiring.)

I don't see how this can be a wiring issue at the moment, but there's no other obvious candidate, except for the phone itself. To recap my wiring:

Vonage adapter -> 2 wire phone cord -> L2 on terminal block (replacing orange & white telco wires) -> Leviton distribution module -> 4 wire Cat5 cable -> 2 line phone.
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Steve48
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PostPosted: Tue Jul 29, 2008 7:47 pm    Post subject: Reply with quote Back to top

It sounds like a high (?) resistance short in the wiring, making the adapter think the phone is off-hook when it isn't. However, first try temporarily substituting a simple corded phone using the same L1-L2 adapter. If that gives the same symptoms, put a simple Y-splitter into the setup right at the Vonage box. Use it to plug a test phone in at the adapter and also plug the adapter into the L2 wiring, but unplug the L2 phone. Does an incoming call still go straight to voice mail or does the test phone ring?

Which adapter is it? If it has phone lights (most do), does the phone light flash when you plug the adapter into the L2 wiring with the L2 phone on-hook?

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Orlando, FL
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pheroy
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PostPosted: Wed Jul 30, 2008 11:52 am    Post subject: Reply with quote Back to top

The adapter is the Vonage VDV21-VD.

I'm not sure how to connect a basic corded phone to the L2 wiring, since the only phone I have with a L2 is the one that won't ring. (I don't have an adapter, I have a cable wired to a terminal block. Even with an adapter I'm not understanding how that would work with no L2 jack on the phone.)

As for the adapter, it doesn't have lights (I assume you mean an LED?), it has an LCD panel with a few indicators. There is a phone symbol for each of 2 phone ports. Currently the phone2 symbol is showing (b/c Vonage reset my adapter to use the 2nd port), and this symbol is just "on" whether the phone is on or off hook.

Hope that illuminates something. I appreciate the reply!

Steve48 wrote:
It sounds like a high (?) resistance short in the wiring, making the adapter think the phone is off-hook when it isn't. However, first try temporarily substituting a simple corded phone using the same L1-L2 adapter. If that gives the same symptoms, put a simple Y-splitter into the setup right at the Vonage box. Use it to plug a test phone in at the adapter and also plug the adapter into the L2 wiring, but unplug the L2 phone. Does an incoming call still go straight to voice mail or does the test phone ring?

Which adapter is it? If it has phone lights (most do), does the phone light flash when you plug the adapter into the L2 wiring with the L2 phone on-hook?
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Jul 30, 2008 8:06 pm    Post subject: Reply with quote Back to top

OK, you have the V-portal. All of the other Vonage adapters of which I'm aware have LED phone lights. They're on when the phone is ready but on-hook. They flash when the phone is off-hook. Nice diagnostic tool.

Anyway, on the subject of adapters, there are two basic types. The simple Y-adapter plugs into a phone jack and turns it into 2 phone jacks. That's what you need to plug a phone in at the Vonage adapter but still plug the adapter into the house wiring as well. The second type is an L1-L2 adapter. It plugs into a 2 line phone jack (like any of the ones in a typical house), and provides 2 separate jacks. One is connect to the line 1 wiring and the other connects to the line 2 wiring provided by the 2 line jack. Both have their own contacts wired to the center 2 pins. What this means is that you can plug an ordinary single line phone into the L2 port and plug the adapter into the house wiring, and the single line phone will then be connected to line 2 in the house wiring. That's what you need for troubleshooting. Check almost anywhere- Radio Shack, K-mart, etc.

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Steve Gray
Orlando, FL
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pheroy
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PostPosted: Fri Aug 01, 2008 2:47 pm    Post subject: Reply with quote Back to top

So I looked for the line separator type jack last night but it was out of stock. I don't really see how it does anything that the crossover cable I made doesn't, though.

However, I did make another change that actually seems to have resolved the issue. I moved the VDV21-VD to the top of the network chain, instead of the end. (Connected between my cable modem and router, instead of to a switch that hangs off the router.) Voila, it rings. The switch doesn't support QoS, so I had to move the adapater b/c it would shut down all other ports when the phone was in use. Lol

Now, why this would change for L2 but not L1... that part I still don't get. (The same L1 -> L2 crossover cable is still in place.) But everything seems to be working as it should, now.
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