Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
pheroy
New Forum Member
New Forum Member


Joined: Jul 26, 2008
Posts: 4

PostPosted: Mon Jul 28, 2008 4:49 pm    Post subject: Incoming calls not ringing Reply with quote Back to top

Short version: I have replaced a 2nd land line with Vonage, made a custom cable to wire the Vonage L1 output to the L2 wires on my house wiring. Using the same 2 line phone I've used for years, dial tone is there, outgoing calls work, but incoming calls don't ring and go straight to voice mail. If I connect a basic phone directly to the adapter it works.

Further details: I'm a new Vonage customer. My goal in getting Vonage was to replace a 2nd line in my house that is used for my work - I work from home. I long ago setup a network wiring closet, with home runs for all voice/data connections over Cat5.

I initially had a lot of trouble in getting the Vonage adapter working - turns out they had setup my account incorrectly in some way. Once that was corrected and the basic functionality seemed to be working, after some reading here, I finally got the Vonage line connected as line 2 on my telecom block. (Had to fix up a cable with line 1 crossed over to line 2 since Vonage only uses the line 1 wiring.)

So now I have another problem: incoming calls go straight to voice mail, instead of ringing on the phone. I do have dial tone and outbound calls work ok. I have a L1+L2 cable connected to the phone, which has worked fine for years with both lines as a land line. Also, if I connect a basic phone directly to the Vonage adapter and power on/off, incoming calls do ring. Talking to Vonage support they say it must be the wiring. That makes sense on the surface, but the only change in wiring is the custom cable from the Vonage adapter to the telecom block. (I disconnected the orange/white wires from the incoming telco line and replaced with wires for the cable to the Vonage adapter.) The phone is a VTech 2 line model. I don't have another phone with a line 2 jack so I can't easily try another phone on L2.

Anyone have any ideas?
View user's profile Send private message
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Mon Jul 28, 2008 7:06 pm    Post subject: Reply with quote Back to top

Two things to check: make sure that the line 1 and line 2 cords going into your telephone are each single pair telephone cords. In other words, when you look at the clear plastic connector at the end of the cord, there should only be 2 pins, not 4.

Second, you may have a polariy issue. Some telephone sets are sensative to the polarity of the wiring, others are not. Try swapping the leads on your wiring block.
View user's profile Send private message
pheroy
New Forum Member
New Forum Member


Joined: Jul 26, 2008
Posts: 4

PostPosted: Tue Jul 29, 2008 11:54 am    Post subject: Reply with quote Back to top

Thanks for the suggestions, trekologer.

I switched the cable from the Vonage adapter from a 4 wire (using just the middle 2 wires) to a 2 wire cord and reconnected to the wiring block. I also tried switching the polarity.

Neither made a difference at all. I still get a dial tone and can make calls, but an incoming call goes straight to voice mail. (So I did learn that my phone is apparently not sensitive to polarity of the wiring.)

I don't see how this can be a wiring issue at the moment, but there's no other obvious candidate, except for the phone itself. To recap my wiring:

Vonage adapter -> 2 wire phone cord -> L2 on terminal block (replacing orange & white telco wires) -> Leviton distribution module -> 4 wire Cat5 cable -> 2 line phone.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Jul 29, 2008 7:47 pm    Post subject: Reply with quote Back to top

It sounds like a high (?) resistance short in the wiring, making the adapter think the phone is off-hook when it isn't. However, first try temporarily substituting a simple corded phone using the same L1-L2 adapter. If that gives the same symptoms, put a simple Y-splitter into the setup right at the Vonage box. Use it to plug a test phone in at the adapter and also plug the adapter into the L2 wiring, but unplug the L2 phone. Does an incoming call still go straight to voice mail or does the test phone ring?

Which adapter is it? If it has phone lights (most do), does the phone light flash when you plug the adapter into the L2 wiring with the L2 phone on-hook?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
pheroy
New Forum Member
New Forum Member


Joined: Jul 26, 2008
Posts: 4

PostPosted: Wed Jul 30, 2008 11:52 am    Post subject: Reply with quote Back to top

The adapter is the Vonage VDV21-VD.

I'm not sure how to connect a basic corded phone to the L2 wiring, since the only phone I have with a L2 is the one that won't ring. (I don't have an adapter, I have a cable wired to a terminal block. Even with an adapter I'm not understanding how that would work with no L2 jack on the phone.)

As for the adapter, it doesn't have lights (I assume you mean an LED?), it has an LCD panel with a few indicators. There is a phone symbol for each of 2 phone ports. Currently the phone2 symbol is showing (b/c Vonage reset my adapter to use the 2nd port), and this symbol is just "on" whether the phone is on or off hook.

Hope that illuminates something. I appreciate the reply!

Steve48 wrote:
It sounds like a high (?) resistance short in the wiring, making the adapter think the phone is off-hook when it isn't. However, first try temporarily substituting a simple corded phone using the same L1-L2 adapter. If that gives the same symptoms, put a simple Y-splitter into the setup right at the Vonage box. Use it to plug a test phone in at the adapter and also plug the adapter into the L2 wiring, but unplug the L2 phone. Does an incoming call still go straight to voice mail or does the test phone ring?

Which adapter is it? If it has phone lights (most do), does the phone light flash when you plug the adapter into the L2 wiring with the L2 phone on-hook?
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Jul 30, 2008 8:06 pm    Post subject: Reply with quote Back to top

OK, you have the V-portal. All of the other Vonage adapters of which I'm aware have LED phone lights. They're on when the phone is ready but on-hook. They flash when the phone is off-hook. Nice diagnostic tool.

Anyway, on the subject of adapters, there are two basic types. The simple Y-adapter plugs into a phone jack and turns it into 2 phone jacks. That's what you need to plug a phone in at the Vonage adapter but still plug the adapter into the house wiring as well. The second type is an L1-L2 adapter. It plugs into a 2 line phone jack (like any of the ones in a typical house), and provides 2 separate jacks. One is connect to the line 1 wiring and the other connects to the line 2 wiring provided by the 2 line jack. Both have their own contacts wired to the center 2 pins. What this means is that you can plug an ordinary single line phone into the L2 port and plug the adapter into the house wiring, and the single line phone will then be connected to line 2 in the house wiring. That's what you need for troubleshooting. Check almost anywhere- Radio Shack, K-mart, etc.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
pheroy
New Forum Member
New Forum Member


Joined: Jul 26, 2008
Posts: 4

PostPosted: Fri Aug 01, 2008 2:47 pm    Post subject: Reply with quote Back to top

So I looked for the line separator type jack last night but it was out of stock. I don't really see how it does anything that the crossover cable I made doesn't, though.

However, I did make another change that actually seems to have resolved the issue. I moved the VDV21-VD to the top of the network chain, instead of the end. (Connected between my cable modem and router, instead of to a switch that hangs off the router.) Voila, it rings. The switch doesn't support QoS, so I had to move the adapater b/c it would shut down all other ports when the phone was in use. Lol

Now, why this would change for L2 but not L1... that part I still don't get. (The same L1 -> L2 crossover cable is still in place.) But everything seems to be working as it should, now.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jinkikkDup
New Today 2
Yesterday 9
Total 99046

Who Is On Site
Visitors 101
Members 0
Total 101


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 7.035
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 541 Pages In The Last 60 Seconds
The Vonage VoIP Forum