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Bruafekkay Posted:
agreed dingy
anybody, obviously
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Bruafekkay Posted:
agreed drab
individual, large
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tplink Posted:
Im trying to add
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Had a call from a
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rio
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You can recollect
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massrman Posted:
The devices are
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jfitzpa503
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Joined: Jul 03, 2006
Posts: 69
Location: Portland, Oregon

PostPosted: Sun Jul 27, 2008 5:40 pm    Post subject: Wierd fee on bills Reply with quote Back to top

Hello everyone,

This is wierd and I have wrote Vonage about it. I have not gotten a response back yet.

Since my January, 2008 statement, I have noticed a $0.05 "State null" fee on my bill, per line. Has anyone else seen this?

I have recently emailed Vonage about this and got the following response. Since it was escalated, I am led to believe that they have no idea what the charges are.


Dear Jake,

I understand that you are seeing a "State null" fee on your Vonage statements.


I have escalated this issue to our Management Team for further review. Once I have received an update in regards to this issue, I will update you via e-mail. We appreciate your time and patience concerning this matter.

If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!

- On-Line Help Center at http://www.vonage.com/help.php
- Contact Us at http://www.vonage.com/help_contactus.php
- Or call Toll-Free at 1-VONAGE-HELP (1-866-243-4357)

If you call us for Technical Support, in order for our highly trained specialists to successfully assist you, it is highly recommended that you are near the Vonage device you are calling about and in the location you intend to use your Vonage service.!



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Jake
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sun Jul 27, 2008 6:43 pm    Post subject: Reply with quote Back to top

I wouldn't be concerned about the 10 cent fee, what is up with all the other fees your State is charging you? 2 fees for 911, here in Canada we only pay 2 taxes on our Vonage bill.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Sun Jul 27, 2008 6:56 pm    Post subject: Reply with quote Back to top

roscopco wrote:
I wouldn't be concerned about the 10 cent fee, what is up with all the other fees your State is charging you? 2 fees for 911, here in Canada we only pay 2 taxes on our Vonage bill.


Robsco, don't you love it!

In the US, we get to pay a Univesal Service fee so the folks that cannot afford phones and internet have access.

The state 911 fee is on top of the federal 911 fee, what is good for the Fed's must be good for the state Rolling Eyes

Lastly the regulatory recovery fee covers other fees that are levied by the State and Fed's as a pass on to the customer.

What they can't get from you at the front door (i.e. via income taxes, etc) , they come around back and pick your pocket!

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jfitzpa503
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Joined: Jul 03, 2006
Posts: 69
Location: Portland, Oregon

PostPosted: Sun Aug 03, 2008 12:31 pm    Post subject: Reply with quote Back to top

I still have not heard back from Vonage regarding this issue. Does anyone have any suggestions for me? How can I get this issue addressed?

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ed56
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PostPosted: Sun Aug 03, 2008 10:44 pm    Post subject: Reply with quote Back to top

Keep bugging them, you should have a case number

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Rudy2121
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PostPosted: Wed Oct 22, 2008 1:10 am    Post subject: Re: Wierd fee on bills Reply with quote Back to top

jfitzpa503 wrote:
Hello everyone,

This is wierd and I have wrote Vonage about it. I have not gotten a response back yet.



I'm considering getting Vonage (the 500 min $ 14.99 plan) in Southern Arizona. I previously had QWEST which ran about $ 13.25 basic plus ~ 10 bucks in various Fees & taxes for a total of around $ 23.00 Mo.

I'm wondering if the above URL chart of Vonage FEES is typical at about $ 8.50 a month ? That plus the $ 14.99 will make it just as much per month for Vonage as the standard QWEST phone.
We do make some Dial around calls each month @ 3.5 cents Min (YAK) but thats not the point..If the fees with Vonage are as high as those at QWEST, theres no point switching.

So, Does anyone actually have the $ 14.99 plan..What are your FEES ?

R
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Oct 22, 2008 5:56 am    Post subject: Reply with quote Back to top

jfitzpa503......what state is your billing address in? Some states have imposed additional taxes which Vonage and anyone else offering phone service in that state must pay.
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Oct 22, 2008 10:28 am    Post subject: Reply with quote Back to top

jfitzpa503.......I have discovered this is an issue with a missing descriptor in the billing database. What this does is provide a name to the tax that is being applied. Over the past year or so, all kinds of taxes have been imposed from State level all the way down to the local township you live in. The taxes are based upon your registered 911 address.

So in your case, the tax is legitimate but the name for the tax is missing in the descriptor for your account. Therefore the word NULL is populated since no value is found in query. If you can PM me something I can identify your account by, I can have this value updated to display the correct tax name.
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ckreiter
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Joined: Feb 12, 2006
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PostPosted: Wed Oct 22, 2008 7:43 pm    Post subject: Reply with quote Back to top

I'm on the $14.99 plan in central Ohio:

500 Minute Plan $14.99
Regulatory Recovery Fee $0.99
Emergency 911 Cost Recovery $0.99
Federal Universal Service Fee $1.29
Sales Tax $1.23
Total Amount $19.49

When I started with Vonage 3 years ago, the total was $16.94. Amazing what taxes they can find to add.

500 Minute Plan $14.99
Regulatory Recovery Fee $1.50
FET Tax $0.45
Total Amount $16.94
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Rudy2121
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Joined: Oct 22, 2008
Posts: 6

PostPosted: Wed Oct 22, 2008 8:06 pm    Post subject: Weird Fee on Bills Reply with quote Back to top

ckreiter wrote:
I'm on the $14.99 plan in central Ohio:

500 Minute Plan $14.99
Regulatory Recovery Fee $0.99
Emergency 911 Cost Recovery $0.99
Federal Universal Service Fee $1.29
Sales Tax $1.23
Total Amount $19.49

When I started with Vonage 3 years ago, the total was $16.94. Amazing what taxes they can find to add.

500 Minute Plan $14.99
Regulatory Recovery Fee $1.50
FET Tax $0.45
Total Amount $16.94


Thanks a Lot "CK"..tha's EXACTLY what I was looking for. Those fees etc are still cheaper than those added by QWEST etc and LD is included. NEXT, I have to resolve the (apparent) fact that Vonage charges a $ 40.00 cancellation fee if you cancel in less than a year. We are Winter visitors to AZ (5 months) and that would be the length of time I'd use the service..but 5 months EVERY year..We'll see if that can be resolved

R
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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