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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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george99
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Joined: Jul 26, 2008
Posts: 8

PostPosted: Sat Jul 26, 2008 10:10 am    Post subject: Enough is enough - time to go back to AT&T Reply with quote Back to top

Where do I start?

1. I have been with Vonage since 2006, and everything was great until 2008. The call quality became lousy. I even got a new device hoping that it might help. I have comcast 8mb/768kb so that is definately fast enough. I even turned off all my computers to make sure they weren't hogging bandwidth. I have no firewall turned on in my router either. Call quality is very poor. Choppy sound, delays, etc. It is 10 times worse with overseas calls, and even worse than that with an overseas cell phone. I have had up to 10 second delays. Often the calls don't even go thru.

Recently, I have been calling my family in Israel, and it rings in Japan. I know I didn't dial the wrong number because I hit redial and then it works. This happens all the time. Today I can't call at all, because every time it goes to Japan.

Last week I called Vonage, and they promissed me that they would fix it and update me by monday. Well today is already saturday and nobody fixed it or updated me. I called them again only to get some outsourced employee that wasn't able to do anything.

The only reason that I haven't cancelled is because Vonage is giving me unlimited international calls to Israel.

I used to think Vonage was great, but now I can't stand them anymore.
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PSJ
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Joined: Dec 25, 2007
Posts: 99

PostPosted: Sat Jul 26, 2008 10:48 am    Post subject: Reply with quote Back to top

See Ya Very Happy
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george99
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PostPosted: Sat Jul 26, 2008 10:56 am    Post subject: Reply with quote Back to top

Nice answer! Instead of maybe trying to solve the problem.
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roscopco
Vonage Forum MVM
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Jul 26, 2008 11:06 am    Post subject: Reply with quote Back to top

I would do a speed test with the Vonage device connected and without, I would say it is an ISP issue.
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george99
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Joined: Jul 26, 2008
Posts: 8

PostPosted: Sat Jul 26, 2008 11:23 am    Post subject: Reply with quote Back to top

The problem is on vonage's end. I brought my device to a friends house and the same problem. I did speed tests and have very good speed.
When I call Israel, it shouldn't ring in Japan. That has nothing to do with speed.
I appreciate the response though.
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roscopco
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Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Jul 26, 2008 11:25 am    Post subject: Reply with quote Back to top

I would call back again and see what they say this time, you are correct it is a Vonage issue when you call one country and you get another one.
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PSJ
Vonage Forum Senior
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Joined: Dec 25, 2007
Posts: 99

PostPosted: Sat Jul 26, 2008 12:14 pm    Post subject: Reply with quote Back to top

george99 wrote:
Nice answer! Instead of maybe trying to solve the problem.



I would have....BUT you come in here with your FIRST post announcing you're going back to AT&T !

You wrote your post like a rant....NOT as if you're looking for help for your Vonage problem !


You're the one who said you can't stand Vonage !

That doesn't read like your're looking for help !



.
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george99
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Joined: Jul 26, 2008
Posts: 8

PostPosted: Sat Jul 26, 2008 12:20 pm    Post subject: Reply with quote Back to top

Yeah, it is a rant. Thats what happens when I call Vonage and somebody in India answers me that has no clue what they are doing. When I asked to be transfered to someone in the US, I get transfered to someone in the Phillipenes who also has no clue.

All Vonage is effected by the same problem I have. Try calling this number in Israel:
011-972-3-971-1111
Don't worry, you won't bother anyone, it is the automated arrivals and departures phone number for the airport.
You will get a recording in Japanese. This is the same for every landline number in Israel.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Jul 26, 2008 1:11 pm    Post subject: Reply with quote Back to top

Call this number, it is for Vonage Canada, and I haven't had a problem with the language.

877-272-0528, oh and I don't think Vonage has a tech support in the Philippines.
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mcmiranda
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 21, 2006
Posts: 14
Location: Pasig City, Metro Manila, Philippines

PostPosted: Sat Jul 26, 2008 3:20 pm    Post subject: Reply with quote Back to top

roscopco wrote:
Call this number, it is for Vonage Canada, and I haven't had a problem with the language.

877-272-0528, oh and I don't think Vonage has a tech support in the Philippines.


Vonage has three (3) call centers in Philippines:
1) Quezon City - Primarily for Billing
2) Cebu - Sales?
3) Makati City - Tech Support

Have a nice day.
Marcos

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