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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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gblanco
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Joined: Jul 24, 2008
Posts: 4

PostPosted: Thu Jul 24, 2008 1:44 am    Post subject: Vonage VDV21 - Error code 13 and Error code 2 eventually Reply with quote Back to top

I live in Mexico.
I am using a 1mb upload and 1mb download.
It is a direct connection with my isp. Not a DSL, not a cable company.
I am configuring the device with a fixed Public IP.
I cant make it work.
Everytime I start the device a message about Error code 13 is present and eventually Error code 2.
I tried with different phones and phone cables.
Any Ideas ?

This is what the status of the device shows.
Hardware Version: 1111
Software Version: 2.7.2-0.1.1
Internet Status: Connected
Ethernet Status: Connected
Current Time: Wed Jul 23 23:13:00 2008
Phone 1:Line Wiring Error
Phone 2:Disabled
Configuration Server:Device negotiated with the configuration server successfully.
Parental Control:Disabled
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pablomor
Vonage Forum Associate
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Joined: Jul 10, 2008
Posts: 10

PostPosted: Thu Jul 24, 2008 1:10 pm    Post subject: device? Reply with quote Back to top

What device are you talking about? Your modem?router?phone?
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gblanco
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Joined: Jul 24, 2008
Posts: 4

PostPosted: Thu Jul 24, 2008 1:28 pm    Post subject: Re: device? Reply with quote Back to top

pablomor wrote:
What device are you talking about? Your modem?router?phone?


The device name its on the title of the topic, It is the Vonage VDV21-VD.
I am not using a modem, I have a direct connection to Internet with a fixed public IP.
Router = Cisco
Phone ? I tried with different phones.

I know for sure The device is connecting to internet.
The problem is the ErrorCode 013.
Reading About this error, it is related to the wire I am using.
But, I tried with 2 different cables. With 2 pins and with 4 pins and the error is the same.
I am not sure, but maybe the port to connect the phone is damaged.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Jul 24, 2008 3:12 pm    Post subject: Reply with quote Back to top

gblanco,

try getting on your Vonage account on the website and move the phone line to port 2. If this fixes the problem, then you should ask Vonage to send you a new device. Of course, only if you are still under warranty.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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gblanco
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Joined: Jul 24, 2008
Posts: 4

PostPosted: Thu Jul 24, 2008 6:49 pm    Post subject: Reply with quote Back to top

mundy5 wrote:
gblanco,

try getting on your Vonage account on the website and move the phone line to port 2.


This is the message when I try to change it to the second port.

We're sorry, telephone number portability is currently unavailable for your number.

Do you know why or How Can I change it to the second port ?.
Thanks
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Thu Jul 24, 2008 11:58 pm    Post subject: Reply with quote Back to top

Did you go to Add-ons then move a number?

Then select your phone #

Hit continue; it should then allow you to move it to port 2.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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gblanco
New Forum Member
New Forum Member


Joined: Jul 24, 2008
Posts: 4

PostPosted: Fri Jul 25, 2008 12:06 am    Post subject: Reply with quote Back to top

mundy5 wrote:
Did you go to Add-ons then move a number?
Then select your phone #
Hit continue; it should then allow you to move it to port 2.


Thanks
I was using the wrong option.
I will try it later because the device is not connected to the internet in this moment and needs to be connected to make the change.
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gschlact
New Forum Member
New Forum Member


Joined: Aug 11, 2005
Posts: 5

PostPosted: Fri Apr 03, 2009 9:34 pm    Post subject: potential Fix to problem Error 13 on VDV21 Reply with quote Back to top

Here is a potential fix to the issue / problem of the Vonage VDVC21 phone adapter error code 13 or 14 - Line Voltage Error on Line 1 or 2.

Mine was intermittent upon reset, but when it worked, it worked fine forever until I manually reset / power cycled device.

BEWARE - IF AND ONLY IF YOU ARE SURE there really is NO STRAY Voltage and you believe the VDV21 is just way to sensitive picking up noise, etc.....

THEN THE FIX: call Vonage and tell them to turn off the voltage test.
Setting FOREIGN EMF TEST --> FALSE (from the true value)
You Need to do this for EACH LINE on the ADAPTER.

best of luck.

-Guy ( gschlact)
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