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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


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JJF2008
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Joined: Jul 11, 2008
Posts: 2

PostPosted: Fri Jul 11, 2008 2:46 pm    Post subject: poor service and bad product Reply with quote Back to top

I too have had nothing but problems. My NEW router was defective, it took 2.5 hours on the phone, my cell phone, for the guy to figure it out. I could tell after about 10 min. He really had no idea what he was doing. They sent me new router, but hardly new. It is reconditioined. Between the cell call, and postage and the essentially used router, this is an expensive service. And the quality is poor. I called CS to talk to them and JANET, told me they use reconditioned parts, "just deal with it" . I was shocked, asked to speak to speak to someone else, and she refused! No wonder the stock in diving! Several other problems, but Ive wasted enough time with these people.
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Fri Jul 11, 2008 4:48 pm    Post subject: Reply with quote Back to top

I can empathize with your first complaint. If you are a brand new customer, you should get a new Vonage unit if you got the first one from Vonage and it didn't work. Now, if you want to post some details about your equipment, isp, network set up, and speed test results, you will most likely get better help here than by talking to Vonage. 95% of the quality problems are not the result of poor service by Vonage. They are the result of problems with an ISP, equipment or bad network management/set up(QOS) by the user.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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Remag1234
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 29, 2005
Posts: 26

PostPosted: Wed Aug 20, 2008 12:56 pm    Post subject: Poor Service Poor Product Reply with quote Back to top

Hey guys, listen up.
NO one gives you new products especially when it's a replacement. I went through 4 modems from TimeWarner and 3 were refurbished. No way to tell as they looked new and were packaged the same. You should have asked for a supervisor, if she refused then just hang up and call again and ask for a supervisor and lodge your complaint. ALWAYS be sure to get the tech's ID number, they rattle it off fast so you have to ask them to repeat it SLOWLY. Write down the date and time. In every product there are lemons, even some people are lemons.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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