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Bruafekkay Posted:
agreed dingy
anybody, obviously
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Bruafekkay Posted:
agreed drab
individual, large
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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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Had a call from a
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rio
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You can recollect
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massrman Posted:
The devices are
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margins , please
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Hi these are most
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plumpkatt1
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Joined: Dec 19, 2007
Posts: 21

PostPosted: Wed Jul 09, 2008 11:22 pm    Post subject: Questions About Rates And Charges Reply with quote Back to top

I have a few question for anyone out there who might have been through this or knows how to help me out.

First off, I just fell and shattered my right foot and had to go through surgery. I have 3 screws now in my foot and 2 rods coming out of my skin which go through bones.... Anyhow, that now means I cant work so as you guessed, money is EXTREMELY tight. I don't have health insurance and am now faced with a $40,000 bill for the surgery.

Anyhow, my wallet was stolen a month or 2 ago so I had to cancel all my credit cards and have them replaced. Well I never got around to getting the new credit card number entered so today my service was temporarily canceled. Well I went to my dashboard and it asked me if I wanted to make a payment to make my service active. My bill it told me was $61.18. I agreed to pay the amount and entered my newly replaced bank card. Now my service is working again.

I decided to take a look at my bill and just noticed that after the payment of $61.18 it says Thank You. After that it then has an additional charge added to that new Bank card of $9.99. I was never notified of this nor did I authorize it. I was totally unaware of this and am not quite sure what the charge is for.

What really pisses me off is the most I have ever used in a month is 445 minutes. I want to drop down to the basic plan but refuse to pay them $9.99 for the switch. Especially if I end up going over 500 minutes and want to switch back, they'll charge an additional $9.99. I cant afford these extra charges. That extra charge could have been to drop me to the 500 minute to save money but yet it seems to have gone for nothing and I STILL pay $30 a month.

I love my Vonage, don't get me wrong. But I simply cant afford it at the moment at $30 a month. They advertise only $24.99 a month and slide in those extra federal charges like they do with cell phones. It is really getting to the point where I need to cancel this because I cant afford it. I am locked into a 2 year cell phone agreement and my cell phone hardly works here at home so I need this Vonage line. My Vonage simply always works. My cell phone drops almost every call. I have spent hours on the phone with AT&T Tech Support and they cant make it better. I have to make the AT&T phone call on the Vonage line cause I cant keep tech support without being dropped. But yet they wont release me from my contract without charging me around $300. I cant afford $300 and refuse to pay when they aren't upholding their agreement. I have 2 cell towers within 2.5 miles in either direction of my home. They say I live in one of the areas with the strongest signal yet I cant keep a call or keep signal. Thats a whole other issue however.

Anyhow, I plan on calling Vonage tomorrow during the day and complaining first off about that $9.99 they slid in on my Bank card without notifying me. I want to also explain to them that I love their service but I simply cant afford it.

Sorry for such a long post but I am now FINALLY to my question for you guys and gals. What hidden from the public options can they offer me to keep me as a customer? I have read months ago that there is a $4.99 a month plan and also a $9.99 a month plan. I would like to know the truth about this so I can be educated when I make the call. I am not trying to take advantage of Vonage. I simply cant afford it. I LOVE my service however. Getting it up and running was a nightmare as Vonage's servers were being redone and were offline so It took them almost a WEEK to make it so the dial tone I could hear would accept the numbers I was dialing. They took my money and yet I had no service for a week......I read back then on these forums about the lower rate plans and thought about calling in then and trying to cash in....But my conscious got to me and I decided to not make the call....Now though the tables have turned.Conscious doesn't play a role at this point as I don't have the money for real to pay all these bills. With this shattered foot I am unable to work or even drive. Walking is hard enough....

If anyone could offer advice or ideas I would appreciate it. If you want to PM me to keep your suggestions discreet that would be just fine. I welcome any help that can be offered and really appreciate it.

Thank You in advance!!!!
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plumpkatt1
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Joined: Dec 19, 2007
Posts: 21

PostPosted: Wed Jul 09, 2008 11:44 pm    Post subject: Reply with quote Back to top

I just looked closer at the billing history and noticed the additional $9.99 is a reactivation fee....Had I known or been notified if this additional yet separate charge I could have switched to the cheaper plan to save more money. The whole reason I didn't switch the plan was cause I didn't want to pay the $9.99. Not if I want to save money I have to pay another $9.99....Had I of only had the cheaper plan I could have paid the bill before the temporary disconnect(which I never realized would be charged). I had to wait for my direct deposit so today was when I could pay which happened to be the day of the disconnect. I guess there is some fine print as to say in the original agreement I signed but who remembers all those things thrown at you when you are trying to get signed up. So part of this I suppose is ignorance on my part but there still has to be something that can be done to help this situation..........
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Jul 10, 2008 11:58 am    Post subject: Reply with quote Back to top

Sorry about your situation. One thing I'll point out is that Vonage charges $9.99 to lower your plan to the basic 500 but it does not charge to upgrade it again to the unlimited. If you see you will go over in a certain month, you can upgrade to the unlimited. It **** for you but if you think about it, they have to charge that fee. If they didn't everyone would simply change their plans each and every month based on usage. They would only upgrade to the unlimited if needed and then switch back to the basic the next month.

They do offer a $9.99/month that includes 100 outgoing and as always, incoming, Vonage to Vonage and toll free are unlimited.
They also have a $4.99 a month that doesn't include any outgoing. They charge you 3.9cents per minute for outgoing calls.

Now, depending on how long you have been a customer and if you have completed your contract, you could get a pretty good deal from them. If you call to cancel and tell them that the cost is just too much, they will most likely offer you a discount. How hard you push will probably determine what sort of deal you get. I called to cancel about nine months ago when I was on the basic 500 plan and ended up getting the unlimited for $14.99 a month. Their first offer was the unlimited for $19.99/month. I didn't really need the unlimited because like you, I rarely use more than 500 a month. Also, I didn't really intend to cancel but I had been reading that they were giving out good deals so I gave it a shot.

If you get a plan that is not unlimited, it's not real hard to limit your usage. When I was using the basic 500 and if I thought I was coming close to going over, I would simply call someone and tell them to call me right back. Costs me minute and then I could talk for as long as I wanted. If long distance charges are a concern for the person the needs to call you back, you can take advantage of the V-Access system so they can call you for free and since it's incoming, it will be free for you too.

Just some thoughts. Hope it helps you. Get well soon!

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
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plumpkatt1
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Joined: Dec 19, 2007
Posts: 21

PostPosted: Fri Jul 11, 2008 9:28 am    Post subject: Reply with quote Back to top

Thanx for the reply....

Yesterday I was sick in bed so I didn't answer the phone when it rang.

I kept getting this call over and over throughout the day. I looked up the number and seen it was Vonage retention so since I was so sick, I didn't want to talk to the rep that way.

Well the phone calls started again this morning. I didn't get the first one in time since I can hardly walk so I answered the second call which was like an hour later. First she said that there were calling to remind me about my payment(realizing I had already paid she apologized). She asked me if I had any issues with Vonage. I told her I LOVE my Vonage. I then explained what I explained above. She was nice enough to get my bill dropped to $14.99 for 1 year immediately for the unlimited plan.
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thetruth
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Joined: Jul 11, 2008
Posts: 2

PostPosted: Fri Jul 11, 2008 10:36 am    Post subject: option Reply with quote Back to top

not sure if this is allowed, but you could get a low priced Vonage option and then get a skype account
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tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Fri Jul 11, 2008 4:37 pm    Post subject: Reply with quote Back to top

plumpkatt1 wrote:
She asked me if I had any issues with Vonage. I told her I LOVE my Vonage. I then explained what I explained above. She was nice enough to get my bill dropped to $14.99 for 1 year immediately for the unlimited plan.
There you go!!! Not to difficult so good for you! My one year unlimited for $14.99 comes to an end in two months. I need to figure out how I can keep that plan. I hope they are willing to let me stay with that rate. Heck, I've only gone over 500 minutes 4 out of the 10 months so far, and they weren't by much. So I hope that they see that I'm not a heavy user and agree to let me keep that rate. I can get buy with the 500min, but it's a lot nicer when you don't have to worry about it.

_________________
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Router: D-Link DI-624
Vonage: V-Portal
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plumpkatt1
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Joined: Dec 19, 2007
Posts: 21

PostPosted: Sat Jul 12, 2008 11:46 am    Post subject: Reply with quote Back to top

She told me at the end of the year to call back and they'll see what promotions they can offer me then....

Good luck....
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