Is this a Vonage problem

Posts: 14 · Vonage Forum Associate Joined: Jul 02, 2006 Posts: 14

For the last couple of days I have had problems with trying to call a cell phone number on t-mobile in DC. Sometimes it would just ring and ring (doesn't sound like it even leaves Vonage because the sound the ring doesn't switch to a deeper sounding ring) and then I get a message that all lines are temp busy please try again later. However, if I hang-up and try a regular landline number in DC or a number on a different cell phone network then it would go through with no problem. Does this sound like a problem with Vonage with no switching over corrently to the right network, or a problem with the t-mobile network? I don't want to call tech support for Vonage unless I know that it is their problem.

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

if it is isolated to a single #, then most likely, it is a routing issue. I'd give Vonage a call and escalate it.

Posts: 26 · Vonage Forum Junior Joined: Oct 29, 2005 Posts: 26

If you do not have problems with other numbers, I would blame the number that does not accept your call. Common sense. Very Happy