Dropped Calls Fast Busy signal

Posts: 15 · Vonage Forum Associate Joined: Jul 16, 2005 Posts: 15

I have been having trouble with caled I make using Vonage. I will be in the middle of a call and I will lose the call. When I lose the call I get several beeps and a fast busy signal. I can hang up and dial again with no problem but after a couple of minutes the same thing will happen again.

Any thoughts?

Posts: 1083 · Member of the Week Joined: Feb 28, 2005 Posts: 1083

please post the technical details on the very first post at the top. Also run the voip speed tests a few times and post the advanced details.

Most of these issues such as dropped calls are mostly ISP related.

Posts: 15 · Vonage Forum Associate Joined: Jul 16, 2005 Posts: 15

Attached are pretty typical results. The Pap2 is connected to a Trendnet router. The router is attached to an Hawking HBB1 qOS device then to a motorola modem.

I monitor my connection speed about 24x per day and haven't noticed any specific problems.

Appreciate the help

Download speed 4719 Kbps (socket test)
Upload speed 427 Kbps (socket test)
Quality of service 94 %
Maximum delay 150 ms
Round trip time 48 ms
Upstream jitter 16.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 4.5 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

Posts: 373 · Posted: Sat Jul 05, 2008 4:35 pm Post subject:

How old is your pap2? Looks like it could be going bad. Your test results don't really point out a problem.

Posts: 15 · Vonage Forum Associate Joined: Jul 16, 2005 Posts: 15

The Pap2 is about 3 years old. Is there any way to test it?

Posts: 4675 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4675

If you have a cooperative friend, preferably with a different ISP, you can try it on another system.

Posts: 1083 · Member of the Week Joined: Feb 28, 2005 Posts: 1083

to further troubleshoot, are these calls to landlines in the US? landlines overseas? mobile phone calls in US? or overseas? Mobile calls are notorious for losing connection especially overseas.

Posts: 15 · Vonage Forum Associate Joined: Jul 16, 2005 Posts: 15

I was calling my brother inn Quebec City on his land line. I tried 3 time in succession with the call being dropped after 2-3 minutes. then swithced to my cell phone where I didn't have a problem.

Posts: 527 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 527

I wonder if your internet connection is dropping out.

Go to "run" under start and type cmd, which will bring up the DOS window.

type: ping yahoo.com -n 100

which will send 100 pings to yahoo, which should reply from Yahoo's IP adress. If some are dropped then there is a problem with your internal network or your ISP's internet connection.