Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
mellis
New Forum Member
New Forum Member


Joined: Jul 01, 2008
Posts: 2

PostPosted: Tue Jul 01, 2008 2:10 pm    Post subject: Must reboot or restore PC to get service? Reply with quote Back to top

I apologize first of all that I cannot post everything asked for in the sticky. I can't get my internet access working at home at the moment.

I have Comcast cable internet, with a Terayon TJ715X, a Linksys WRT54G wireless router, and a Motorola VT2442 Device for the Vonage.

A while back, my Phone 1 light went out. (I don't have a phone 2.) It took me a very, very long time to figure out, but it turns out that the free McAfee antivirus software that Comcast gave me was somehow corrupt. I ran the patch and it seemed to work fine. A couple months later, it happened again. I finally uninstalled McAfee completely, and that worked for a while too. Lately, it's been happening more and more, and the only way I've found to fix it is to either reboot the PC, or run a system restore back a day or two. Now that doesn't work anymore.

I should also mention that when the phone 1 light is out, so is my internet connection, although the modem indicates that the internet is running. This is weird, because I have the system wired like this:

Cable -> Modem -> Wireless Router

Out of the wireless router, I have one ethernet cable running to the PC, and one running to the Vonage device.

If the Vonage device was causing the problem, why would the internet go out? And if the modem was the problem, why are all the lights indicating a good connection?

I've tried calling both Comcast and Vonage, and each blames the other.

Is there a known communication issue between these devices? Is my PC to blame? Is one of the devices to blame?

I'm at the end of my rope. I love my Vonage, but it has to be working.

Thanks in advance for any help.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Jul 01, 2008 7:22 pm    Post subject: Reply with quote Back to top

This doesn't sound like a Vonage problem, since you're losing both internet service and phone service. (I assume that when the light goes out, the phone doesn't work. Is this correct? The lights on the VT2442 are known to have problems that don't affect phone service.)

Assuming that you've lost both phone and internet, the problem could be with the wireless router or with the modem. Start by removing the wireless router and plugging the PC directly into the modem. Can you connect to the internet now?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Wed Jul 02, 2008 1:45 pm    Post subject: Reply with quote Back to top

have you recently installed a 3rd party firmware on your wrt54g? installing a 3rd party firmware will erase the MAC address unless you take certain precautionary measures. This can cause the problems you are encountering. Ask me how I know...

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
mellis
New Forum Member
New Forum Member


Joined: Jul 01, 2008
Posts: 2

PostPosted: Thu Aug 14, 2008 3:42 pm    Post subject: Reply with quote Back to top

Okay, I'm back.

I had the cable company come out and remove a splitter and rerun some cable, and my internet doesn't go out so much anymore.

I still have the same issue though, as described in my original post. But I've seemed to narrow it down to automatic updates from Windows. Are there any known issues that might be causing this?
View user's profile Send private message
tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Aug 14, 2008 6:01 pm    Post subject: Reply with quote Back to top

Did you bother to try Steve's suggestion a while back? It sure seems like a problem with your linksys router. If your cable modem is indicating that it is connected and all the lights are solid expect the blinking activity light and your phone light is out on the Vonage device it means that the internet is getting lost between your cable modem and Vonage device. When you say your internet goes out what do you mean exactly? The lights on the modem are blinking or you can't access the internet from your computer or use Vonage? I hate to rain on your parade but nothing software or computer related or windows update is going to make you lose your internet connection or your Vonage service. Your computer could be so screwed up or virus infected that it might make your internet nearly unusable on your computer. Also, viruses or trojans could be sucking up your bandwidth and cause the call quality to be bad but it won't cause you to lose the internet. Your problems are hardware related. And from your descriptions the Linksys looks like the culprit. It's either going bad or if you have played with the settings, something could have gotten messed up like Mundy eluded to.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
View user's profile Send private message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Aug 14, 2008 8:33 pm    Post subject: Reply with quote Back to top

I assume the IP subnet for the WRT54G is the default range of 192.168.1.1-255 and the default IP of the VT2442 is the default range of 192.168.15.1-255

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Aug 15, 2008 6:06 pm    Post subject: Reply with quote Back to top

I think the default range for the WRT54G is the same as for the VT2442. Check and change one if they're the same.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.27 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum