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chadet
New Forum Member


Joined: Jun 12, 2008
Posts: 2
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my device is not working i unpluged it so i can move it to another location in the house and when i pluged it back in none of the lights come on, if its pluged in and i press the phone locater button it will still find the phone and if i press the "on" button on the phone the in-use light will come on but the ready light will not come one, the strange thing is if u unplug it and plug it back in the message light will come on for less than a second and goes back off. ive tried everything (unpluging all the wires and pluggin it back in, press the reset button) but no luck can someone help me |
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BoBrown
Vonage Forum Associate


Joined: Jun 18, 2007
Posts: 19
Location: Clovis, California
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Your power supply is defective. It's a very common problem. Call Vonage support. They are well aware of the problem and will probably send you a new power supply for free. They did for me.
Bo |
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ansuh
New Forum Member


Joined: Mar 17, 2008
Posts: 3
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hey , i have the same problem with my vonage 8100 series phone but i still have no idea whether the power supply is defective or the base unit is damaged ...did u ascertain whether ur prob is cos of defective power supply ...ill appreciate ur help |
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BoBrown
Vonage Forum Associate


Joined: Jun 18, 2007
Posts: 19
Location: Clovis, California
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Ansuh,
As mentioned prior, it is a very common problem and Vonage will probably send you a new power supply when you describe the problem. If you like, you can take your power supply to any Radio Shack type store and purchase a replacement. Just be aware of the 90 degree plug on the end of the power supply cable. If you do purchase a new power supply, and it does not solve your problem, you can always return it.
You might want to read this: vonage-forum.com/ftopic20823.html" target="_blank">http://www.vonage-forum.com/ftopic20823.html
The best bet is to simply call Vonage support and, based on my own experience, they will ship you a new one for free.
Good luck.
Bo |
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ansuh
New Forum Member


Joined: Mar 17, 2008
Posts: 3
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thanx! now i kw what must hav gone wrong with my vonage phone n m gonna call the vonage service n ask 4 a replacement .
good day |
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