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matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Wed Jan 05, 2005 12:38 pm    Post subject: Unable to dial local numbers?!?! Reply with quote Back to top

What is Vonage's problem here?

I am unable to dial a local 800 number (it is blocked from out of state callers).. and i complained to Vonage about it.. and this is what they said:

Matt,

We are currently working on a process that will enable local toll free
calls but as of now I do not know when that is set to roll out.

If you are having trouble reaching any national toll free numbers please
provide us with the number so we can troubleshoot the issue. But as of
now we don not have a way to reach regional toll free numbers at this time.

Any further questions or comments please reply back to this email.

Thanks,
Mike
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rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed Jan 05, 2005 8:07 pm    Post subject: Reply with quote Back to top

When you make a phone call using a traditional phone line, it travels up the wire to the local switching office where it is routed onto the public switched telephone network (PSTN). When you make a Voice Over IP (VoIP) call, it does not travel to a local switching office, but rather, across the internet to your phone provider, where it passes through a gateway onto the PSTN.

For the sake of example, let us assume that New Jersey-based Vonage has its VoIP/PSTN gateway in NJ. You live in Florida and want to make a call to a regional 800# in Tampa, which only accepts calls from a Florida number.

Your call is initiated in FL, travels across the internet to the gateway in NJ, and is put onto the PSTN where it travels back to FL. To the endpoint in Tampa, it appears your call originates in New Jersey and is therefore rejected.

 

As Voip technology becomes more ubiquitous, I'm sure this will become a non-issue. But like any relatively new technology, there are going to be some bumps in the road and the occasional "gotcha". It's the price we pay for being an early adopter.
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