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VonTechMgr Posted:
I have explained
this on numerous
other posts so I
really do not want
to have to type
...

In The Forum:
Vonage
Topic:
Port forwarding problem!!
On Nov 22, 2009 at 17:01:57

SebM Posted:
Hi, I'm having
trouble port
forwarding. I've
entered the
correct ports and
ip
...

In The Forum:
Vonage
Topic:
Port forwarding problem!!
On Nov 22, 2009 at 04:00:05

Steve48 Posted:
Now I'm confused.
It sounds as if
you have the new
Linksys working.
But now you want
...

In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 23:32:59

TonyIn Posted:
First thank you.
Vonage tells me to
call my ISP for
help to set up a
router. My
ISP(AT&T)
...

In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 20:54:01

Taha Posted:
I was able to host
Warcraft 3 games
WITHOUT the vonage
receiver. I port
forwarded
...

In The Forum:
Vonage
Topic:
Warcraft 3 Hosting - Please help
On Nov 21, 2009 at 20:06:18

trekologer Posted:
Quest is the one
to port your
number back. If it
was ported without
your permission,
...

In The Forum:
Vonage
Topic:
Vonage "Ported" my Home Phone Number Without My Pe
On Nov 21, 2009 at 15:32:26

TonyIn Posted:
AHHHHHHHHHH...
In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 15:09:32

dore00011 Posted:
Hi, Join the
world recognized
MBBS program in
Ukraine. You
can now earn
...

In The Forum:
Forum Suggestions - Comments
Topic:
mbbs in ukraine
On Nov 21, 2009 at 07:07:29

Steve48 Posted:
Since the setup
modem>Vonage is
working, the
Vonage unit must
be set up to
handle
...

In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 04:44:18

Steve48 Posted:
You can't just
plug in the old
one and go, but
you can register
the new one on
line
...

In The Forum:
Vonage
Topic:
Have a new adapter, is there a 800 #
On Nov 21, 2009 at 04:22:17


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You need some common sense.
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nachokingp
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Joined: Jun 23, 2008
Posts: 1

PostPosted: Mon Jun 23, 2008 8:06 am    Post subject: Has anyone else has this much trouble? Reply with quote Back to top

I have been a customer for less than a month and have spent 10+ hours on the phone with Vonage customer service trying to get my service working properly, still without any success. This process has been a horrid nightmare, between the original account creator creating 3 SEPERATE ACCOUNTS for our 2 phone lines and one fax line under the SAME NAME AND ADDRESS, taking 3 weeks to transfer my phone number (despite being told on 4 SEPERATE phone calls that it would be done within "1-2 business days"), my fax line working then not working then working then not working again, and ridiculous wait times on service calls, I'm amazed that they have any customers at all! This was simply the worst experience I've ever had in my life! I'm going back to Verizon or getting Comcast, this is just the most horrible customer service I've ever had and whomever is in charge of their Customer Service department should take a serious look at how they do business because from the little research I've done I can already see I'm by far not the only person that's complained about the service. Evil or Very Mad
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1178

PostPosted: Mon Jun 23, 2008 1:50 pm    Post subject: Reply with quote Back to top

I'm sorry to hear that you have had a significant number of issues. It certainly looks like there were several missteps on the part of the initial csr rep who took your order.

It's disappointing to hear of these missteps. I recently read some posts that they have made some changes to their csr services. Even some posts were very positive of their csr experience.

I'm not trying to defend Vonage in any way, but often times they are completely dependent on your ISP. If your connection to the ISP is weak or intermittent, then Vonage call quality will stink. And there is nothing Vonage can do for you. In these instances, you will need to verify that your have a solid ISP connection by running the voip tests during various times of the day over several days. There is nothing that beats these tests right now.

hope your experience with Comcast or Verizon will be better. My experience with a telco or for that matter comcast has been subpar as well. I used to have comcast for a few years.

_________________
St. Louis, MO
Vonage Customer since February 2005
ISP: Charter
Router: Linksys RT31P2
Setup: SB5120->Linksys WRT54G v6.0 (running DD-WRT V. 24) -> port 1 to desktop; port 2 to static IP RT31P2; port 4 to laptop; wireless enabled.
using home wiring
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kdf55
Vonage Forum Master
Vonage Forum Master


Joined: Jun 30, 2007
Posts: 292
Location: Highland, IL

PostPosted: Mon Jun 23, 2008 9:37 pm    Post subject: Reply with quote Back to top

The only problem I had that was vonage related, there was an outage a few months back.
The only other problems that I had were all ISP related. Once the ISP problems were repaired, my vonage experience is nothing but fantastic.
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mundy5
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Joined: Feb 28, 2005
Posts: 1178

PostPosted: Mon Jun 23, 2008 10:57 pm    Post subject: Reply with quote Back to top

I concur. My only downtime was clearly announced on the vonage.com website. 99% of the time, it was ISP related.

I actually no longer use the rt31p2 as my router and it has made call quality much better b/c of my wrt54g.

_________________
St. Louis, MO
Vonage Customer since February 2005
ISP: Charter
Router: Linksys RT31P2
Setup: SB5120->Linksys WRT54G v6.0 (running DD-WRT V. 24) -> port 1 to desktop; port 2 to static IP RT31P2; port 4 to laptop; wireless enabled.
using home wiring
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chingy
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Joined: Jun 28, 2008
Posts: 3

PostPosted: Fri Jun 27, 2008 11:12 pm    Post subject: we are unable to completeur call message 12 switch 232 Reply with quote Back to top

This is what I hear when calliing my home number. My home number is the most important number and must be working at all times. Is this a reoccurring problem that can not be remedied?
This has happened to me on many occasions. I don't even know how many important phone calls I must have missed.
I have been a customer for 4 months now and I must say that I miss my landline. Yes the price was exorbitant but it always worked and when it comes down to it the only thing that matters is the functionality of the phone not the price or the features.

p.s. how about customer service instant messaging?
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kdf55
Vonage Forum Master
Vonage Forum Master


Joined: Jun 30, 2007
Posts: 292
Location: Highland, IL

PostPosted: Fri Jun 27, 2008 11:18 pm    Post subject: Reply with quote Back to top

Chances are that if you are having quality problems, it is NOT vonage's problem, it is a poor internet connection. Have your ISP check your connection or run the VOIP speed test. It may point to your problem.
My biggest problem with vonage was my internet connection. Once it was fixed, my vonage experience is superb.
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chingy
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New Forum Member


Joined: Jun 28, 2008
Posts: 3

PostPosted: Sat Jun 28, 2008 1:16 am    Post subject: Reply with quote Back to top

o/k i passed the speed test my service is still not superb
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mundy5
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Joined: Feb 28, 2005
Posts: 1178

PostPosted: Sat Jun 28, 2008 10:41 am    Post subject: Reply with quote Back to top

what he means is to post the detailed results over a significantly varying time periods like during peak hours such as 5pm - 9 pm etc. Only tests during these various time periods will yield reliable results. All your single test tells me is that your ISP was operating well during that one test. But ISPs have itermittent issues and that's when your calls can be missed.

If your calls are that important, then I strongly recommend that you go back to a landline. Vonage or for that matter any voip service is not meant for those who depend on every single call coming in or out. Though I must say, I have never missed an important call b/c of vonage.

_________________
St. Louis, MO
Vonage Customer since February 2005
ISP: Charter
Router: Linksys RT31P2
Setup: SB5120->Linksys WRT54G v6.0 (running DD-WRT V. 24) -> port 1 to desktop; port 2 to static IP RT31P2; port 4 to laptop; wireless enabled.
using home wiring
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chingy
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Joined: Jun 28, 2008
Posts: 3

PostPosted: Sat Jun 28, 2008 10:52 pm    Post subject: Reply with quote Back to top

thanks for the recommendation
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qwertyui
Full Forum Member
Full Forum Member


Joined: Jun 24, 2006
Posts: 64

PostPosted: Fri Jul 04, 2008 9:25 am    Post subject: Reply with quote Back to top

Chingy,

Another option (assuming you have reliable cell phone service) is to have your Vonage Network Availability Number set to forward to your cell phone.

That way, if your Vonage connection is inoperative, you'll get the calll on your cell phone.

I have my service set up this way and almost never have a call to Vonage needing to be forwarded to the cell phone. (Comcast in Dade Co, FL).

Concur with other comments that ISP quality is the key factor....
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