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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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nachokingp
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Joined: Jun 23, 2008
Posts: 1

PostPosted: Mon Jun 23, 2008 8:06 am    Post subject: Has anyone else has this much trouble? Reply with quote Back to top

I have been a customer for less than a month and have spent 10+ hours on the phone with Vonage customer service trying to get my service working properly, still without any success. This process has been a horrid nightmare, between the original account creator creating 3 SEPERATE ACCOUNTS for our 2 phone lines and one fax line under the SAME NAME AND ADDRESS, taking 3 weeks to transfer my phone number (despite being told on 4 SEPERATE phone calls that it would be done within "1-2 business days"), my fax line working then not working then working then not working again, and ridiculous wait times on service calls, I'm amazed that they have any customers at all! This was simply the worst experience I've ever had in my life! I'm going back to Verizon or getting Comcast, this is just the most horrible customer service I've ever had and whomever is in charge of their Customer Service department should take a serious look at how they do business because from the little research I've done I can already see I'm by far not the only person that's complained about the service. Evil or Very Mad
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Mon Jun 23, 2008 1:50 pm    Post subject: Reply with quote Back to top

I'm sorry to hear that you have had a significant number of issues. It certainly looks like there were several missteps on the part of the initial csr rep who took your order.

It's disappointing to hear of these missteps. I recently read some posts that they have made some changes to their csr services. Even some posts were very positive of their csr experience.

I'm not trying to defend Vonage in any way, but often times they are completely dependent on your ISP. If your connection to the ISP is weak or intermittent, then Vonage call quality will stink. And there is nothing Vonage can do for you. In these instances, you will need to verify that your have a solid ISP connection by running the Voip tests during various times of the day over several days. There is nothing that beats these tests right now.

hope your experience with Comcast or Verizon will be better. My experience with a telco or for that matter comcast has been subpar as well. I used to have comcast for a few years.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Mon Jun 23, 2008 9:37 pm    Post subject: Reply with quote Back to top

The only problem I had that was Vonage related, there was an outage a few months back.
The only other problems that I had were all ISP related. Once the ISP problems were repaired, my Vonage experience is nothing but fantastic.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Mon Jun 23, 2008 10:57 pm    Post subject: Reply with quote Back to top

I concur. My only downtime was clearly announced on the vonage.com website. 99% of the time, it was ISP related.

I actually no longer use the rt31p2 as my router and it has made call quality much better b/c of my wrt54g.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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chingy
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Joined: Jun 28, 2008
Posts: 3

PostPosted: Fri Jun 27, 2008 11:12 pm    Post subject: we are unable to completeur call message 12 switch 232 Reply with quote Back to top

This is what I hear when calliing my home number. My home number is the most important number and must be working at all times. Is this a reoccurring problem that can not be remedied?
This has happened to me on many occasions. I don't even know how many important phone calls I must have missed.
I have been a customer for 4 months now and I must say that I miss my landline. Yes the price was exorbitant but it always worked and when it comes down to it the only thing that matters is the functionality of the phone not the price or the features.

p.s. how about customer service instant messaging?
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kdf55
Vonage Forum Evangelist
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Fri Jun 27, 2008 11:18 pm    Post subject: Reply with quote Back to top

Chances are that if you are having quality problems, it is NOT vonage's problem, it is a poor internet connection. Have your ISP check your connection or run the Voip speed test. It may point to your problem.
My biggest problem with Vonage was my internet connection. Once it was fixed, my Vonage experience is superb.
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chingy
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Joined: Jun 28, 2008
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PostPosted: Sat Jun 28, 2008 1:16 am    Post subject: Reply with quote Back to top

o/k i passed the speed test my service is still not superb
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mundy5
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Posts: 1179

PostPosted: Sat Jun 28, 2008 10:41 am    Post subject: Reply with quote Back to top

what he means is to post the detailed results over a significantly varying time periods like during peak hours such as 5pm - 9 pm etc. Only tests during these various time periods will yield reliable results. All your single test tells me is that your ISP was operating well during that one test. But ISPs have itermittent issues and that's when your calls can be missed.

If your calls are that important, then I strongly recommend that you go back to a landline. Vonage or for that matter any Voip service is not meant for those who depend on every single call coming in or out. Though I must say, I have never missed an important call b/c of Vonage.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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chingy
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PostPosted: Sat Jun 28, 2008 10:52 pm    Post subject: Reply with quote Back to top

thanks for the recommendation
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qwertyui
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Joined: Jun 24, 2006
Posts: 64

PostPosted: Fri Jul 04, 2008 9:25 am    Post subject: Reply with quote Back to top

Chingy,

Another option (assuming you have reliable cell phone service) is to have your Vonage Network Availability Number set to forward to your cell phone.

That way, if your Vonage connection is inoperative, you'll get the calll on your cell phone.

I have my service set up this way and almost never have a call to Vonage needing to be forwarded to the cell phone. (Comcast in Dade Co, FL).

Concur with other comments that ISP quality is the key factor....
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