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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


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excustomer
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PostPosted: Tue Jul 08, 2008 8:59 pm    Post subject: Reply with quote Back to top

I Feel your pain!!

I ordered Vonage phone service on 5/16/2008. My home phone number was not switch over until 6/3/2008 at which time I connected the Vonage equipment. A short time after this I started to have problems with my service. I contacted Vonage on my cell phone and spoke to their tech support. Their rep determined that there was an issue with their equipment and on 6/28/2008 stated she would send me a new box. After not receiving any info I called them again on 7/1/2008 and spoke to another person who also agreed that there was a problem. He stated he would issue me new hardware as none had been issued from the previous call. I received the new hardware on 7/9/2008. After hooking up the replacement hardware I was still getting error messages. I contacted them again and spoke to them about canceling my service. The lady I spoke to repeated the same thing over and over again as if reading from a script. She then offered me two free months of service. I tried to explain to her that I did not have a working service so two free months was not acceptable. I asked to speak to a supervisor and she started in with the script again. I asked to speak to a supervisor again and was put on hold. After a few minutes I was disconnected. I had been on the call for 50 minutes. I called back and spoke to another person and was told that the previous person I spoke to cancelled my account even though I told her not to and that I had a balance of $116.59 for cancelation of the service. I explained to her that my number was changed on 6/3/2008 and on 6/28/2008 I lost my service so I did not have service and will not be paying the $116.59 due to the service not working. I explained that I had paid them $72.32 for less than 18 days of service and will not pay any more. They never did connect me with a supervisor. I have seen several class action suits against them and will be looking into my legal rights. I have filed a complaint with the State of Florida Attorney General’s office as well as the better business bureau.
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thetruth
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PostPosted: Fri Jul 11, 2008 11:30 am    Post subject: v Reply with quote Back to top

keep trying,. i'm working great
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JJF2008
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Posts: 2

PostPosted: Fri Jul 11, 2008 2:44 pm    Post subject: Tons of problems Reply with quote Back to top

I too have had nothing but problems. My NEW router was defective, it took 2.5 hours on the phone, my cell phone, for the guy to figure it out. I could tell after about 10 min. He really had no idea what he was doing. They sent me new router, but hardly new. It is reconditioined. Between the cell call, and postage and the essentially used router, this is an expensive service. And the quality is poor. I called CS to talk to them and JANET, told me they use reconditioned parts, "just deal with it" . I was shocked, asked to speak to speak to someone else, and she refused! No wonder the stock in diving! Several other problems, but Ive wasted enough time with these people.
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