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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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HotLZ
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Joined: Jun 16, 2008
Posts: 4

PostPosted: Tue Jun 17, 2008 9:34 pm    Post subject: Home Qwest line won't dial my virtual Vonage # Reply with quote Back to top

Thought I would forward my Qwest # to my Vonage # while waiting for the number transfer to go through, but it wouldn't work. Also come to find out that i can't dial my Vonage # from my home Qwest line. I just get a fast busy signal in both cases. I can however call my Vonage # from two different cell phones, so it appears to just be an issue with my home phone.

I had Qwest dsl and phone service. I cancelled the dsl, which they told me would take 3 days to go into effect, got cable broadband, and signed up for Vonage all on the same day. Then I got a notice from Vonage saying that my # transfer was being held up because I had DSL on the line and needed to call them with a confirmation that it had been cancelled. So I did that a couple days ago, but things obviously are not working right, at least witih my home qwest line. any clues?
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trekologer
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Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Wed Jun 18, 2008 6:54 am    Post subject: Reply with quote Back to top

Try calling the virtual number from another non-Quest phone, such as a cell phone. If it works, there isn't anything wrong with the number but there is something wrong with the way Quest is trying to route calls to the virtual number. Quest will need to repair the problem in their network.

Report to Guest that you can't call the number from your Quest line but can call it from your cell phone. However, don't don't don't say that the number you are trying to call is a Vonage number or a virtual number, etc. Just tell them you can't call it.
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HotLZ
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New Forum Member


Joined: Jun 16, 2008
Posts: 4

PostPosted: Wed Jun 18, 2008 10:57 am    Post subject: Reply with quote Back to top

Thanks for the reply. I don't think I'll worry about it for now, as I expect (hope) my number transfer will be going through in the next few days, and then I'll be all done with Qwest anyway. Then the only question will be if other Qwest people can call me. But I'll deal with that later if I have to.
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mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Wed Jun 18, 2008 3:13 pm    Post subject: Reply with quote Back to top

my understanding with lnp is that once you request the lnp, the Vonage acct will have your old phone # already. thus if you have the quest # dialing itself, it will not work.

i.e. if my phone # is (123) 111-2222 with Quest and I request a transfer to Vonage, the new Vonage device will automatically have (123) 111-2222 already as its main # but also will have a virtual # with it so that you can dial out.

If someone who has Vonage dials (123) 111-2222, it will ring your Vonage line not your Quest line.

However, outside of Vonage, everyone else dialing (123) 111-2222 will ring your Quest phone.

Hope this helps you understand the process.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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HotLZ
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Joined: Jun 16, 2008
Posts: 4

PostPosted: Wed Jun 18, 2008 4:07 pm    Post subject: Reply with quote Back to top

Thanks Mundy5. I get it now, thanks to a little help from you.
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pdhenry
Vonage Forum Master
Vonage Forum Master


Joined: Mar 17, 2006
Posts: 241

PostPosted: Sat Jun 21, 2008 4:09 pm    Post subject: Reply with quote Back to top

A couple of years back I had my Verizon number forwarded to my non-virtual temporary Vonage number and processed a number port from Verizon to my Vonage phone. It worked exactly as I expected - calls to my old Verizon number rang on my Vonage phone through the port with no problems.
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