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aplady
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Joined: Jun 14, 2008
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PostPosted: Sat Jun 14, 2008 3:42 pm    Post subject: Local Network Connection is Unplugged, only w Vonage router Reply with quote Back to top

Location: Sacramento, CA

ISP name: Wave Broadband Cable

Modem make and model: Linksys Broadband Router with 2 phone ports, model # RTP300

Setup: Modem-->Vonage-->PC

Issue: Ever since the last Windows Automatic Updates 3 days ago, I have been receiving the popup bubble in the lower right corner stating "A Local Network Connection is Unplugged" constantly.

I have disconnected the Vonage router and tried just my cable modem, and no problem. When I reconnect my Vonage router, it starts all over again.

I have been a Vonage customer for over 2 years, and this is the first time I've had a problem like this and need some assistance. I have tried disconnecting everything, rebooting, automatic repair, reverting computer back to a week ago before this started. Nothing is working.

Results of Voip Test:
Speed test statistics
---------------------
Download speed: 942216 bps
Upload speed: 340112 bps
Quality of service: 2 %
Download test type: socket
Upload test type: socket
Maximum download pause: 2697 ms
Average download pause: 33 ms
Minimum round trip time to server: 81 ms
Average round trip time to server: 81 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.1 ms
Jitter: server --> you: 11.2 ms
Packet loss: you --> server: 23.6 %
Packet loss: server --> you: 23.8 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.3

I hope someone can help. I make a living on the computer/Internet, and this is a huge issue.
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Steve48
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Posts: 4777

PostPosted: Sat Jun 14, 2008 7:12 pm    Post subject: Reply with quote Back to top

Your test results are terrible. What happens if you disconnect the RTP300, plug the computer directly into the modem, and rerun the test?

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Steve Gray
Orlando, FL
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aplady
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Joined: Jun 14, 2008
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PostPosted: Sat Jun 14, 2008 10:09 pm    Post subject: Reply with quote Back to top

I unplugged the Vonage router and did the test using my modem. I did not reboot or anything, just switched over. Here are my results:


Speed test statistics
---------------------
Download speed: 3755440 bps
Upload speed: 985576 bps
Quality of service: 73 %
Download test type: socket
Upload test type: socket
Maximum download pause: 108 ms
Average download pause: 8 ms
Minimum round trip time to server: 58 ms
Average round trip time to server: 66 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.0 ms
Jitter: server --> you: 6.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 16
Estimated MOS score: 3.9
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Steve48
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PostPosted: Sun Jun 15, 2008 9:03 am    Post subject: Reply with quote Back to top

Quite a difference. Something is definitely going on with that RTP300. I don't know why it coincided with the Windows update. You might want to check your network settings and verify that the WAN side setup for the RTP300 looks like the setup on your computer. (The WAN side of your RTP300 needs to do the same job connecting to your ISP that the computer does when the RTP300 is out of the picture.)

If you are running a firewall, turn it off for a few minutes to run the tests. Likewise any virus scanner. Put the RTP300 back into the setup. Reboot, and re-run the test. If the results go back to being bad, then do a full reset on the RTP300 using the reset button. Hold it down for at least 30 seconds.

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Steve Gray
Orlando, FL
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mundy5
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Posts: 1179

PostPosted: Mon Jun 16, 2008 5:50 pm    Post subject: Reply with quote Back to top

I concur with Steve. If you can accurately time the problem with the update on windows, then it must have reset some lan setting on your computer. i'd check there first.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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aplady
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PostPosted: Mon Jun 16, 2008 6:19 pm    Post subject: Reply with quote Back to top

I'm not a "computer person" and don't know how to do that. If anyone would be so kind to enlighten me as to how to do that, I would be most grateful.

I've since had to just disconnect my Vonage router and just use my ISP modem, and my computer/connection is fine. Magicjack is my phone backup and is working fine but would rather have my Vonage service up and running.

Does Vonage replace modems? Perhaps my modem is shot.
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Steve48
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Posts: 4777

PostPosted: Mon Jun 16, 2008 7:28 pm    Post subject: Reply with quote Back to top

I'm not much with networking details either, but with Windows XP, open control panel (start->settings->control panel). Double click network connections, then double click on the network card that you're using (any others will probably say disabled). Then look at the support tab. What does it say when the computer is connecting through the RTP300, and what does it say when it's connected directly to the modem? Mine, for example, says that the address is set by DHCP and gives an IP address, a subnet mask, and a default gateway.

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Steve Gray
Orlando, FL
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