Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
bellbuster
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 07, 2005
Posts: 35

PostPosted: Fri Jun 13, 2008 10:03 am    Post subject: VT2442 reuse? Reply with quote Back to top

Just bought one of these used off ebay and now hearing something about "locked"?

Can I use this or is there a problem?

My Vonage is down.
View user's profile Send private message
butterman
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 29, 2006
Posts: 323

PostPosted: Fri Jun 13, 2008 2:28 pm    Post subject: Reply with quote Back to top

Generally you can not use devices purchased on eBay because they were previously assigned to a different account.

You can try to register the device on the website, but odds are it won't work.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
View user's profile Send private message
goldbug
New Forum Member
New Forum Member


Joined: Jun 13, 2008
Posts: 3

PostPosted: Fri Jun 13, 2008 6:42 pm    Post subject: Reply with quote Back to top

butterman wrote:
Generally you can not use devices purchased on eBay because they were previously assigned to a different account.

You can try to register the device on the website, but odds are it won't work.


Forgive me for asking the obvious but if it is a Vonage device couldn't Vonage people simply reassign the device to the new account? It would seem to save Vonage some money by not having to provide a new one to the customer.
View user's profile Send private message
butterman
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 29, 2006
Posts: 323

PostPosted: Fri Jun 13, 2008 7:58 pm    Post subject: Reply with quote Back to top

goldbug wrote:
butterman wrote:
Generally you can not use devices purchased on eBay because they were previously assigned to a different account.

You can try to register the device on the website, but odds are it won't work.


Forgive me for asking the obvious but if it is a Vonage device couldn't Vonage people simply reassign the device to the new account? It would seem to save Vonage some money by not having to provide a new one to the customer.


Yes I agree obvious, and yes Vonage could, but they don't. I'd love to tell you why, but I have no idea why. I just know that they don't because people post questions on this Forum every month asking how they can get around this.

Buying used Vonage routers on eBay is generally a scam since the sellers know they can't be reused. The purchase is only helpful if you are planning to use the router features and not the phone features.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
View user's profile Send private message
PSJ
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 25, 2007
Posts: 99

PostPosted: Fri Jun 13, 2008 10:48 pm    Post subject: Reply with quote Back to top

Way too much misinformation in this thread.

If you buy from a honest seller....A seller that really ownes the device and really had the Vonage account that the device was assigned to....And does not owe money on the account....

Vonage WILL and DOES reasign the device.





I know this for FACT as I just did this a few weeks ago.





I bought a " used " V- Portal from ebay.

Was UNABLE to register the device.

Followed these instructions....and the transfer went very fast and smooth !

Keep in mind....the seller has to do " ALL " the calling to Vonage.

NOTE....the seller....also MUST be the person that had/has the Vonage account that the device was last used on !

http://reviews.ebay.com/Selling-or-Buying-Your-Vonage-Router-on-eBay_W0QQugidZ10000000001691286?ssPageName=BUYGD:CAT:-1:LISTINGS:2




Once the seller contacted Vonage and Vonage unblocked the device....Vonage NEVER contacted me....The seller just emailed me and told me Vonage unblocked the device....

At this point I just log-in to my own Vonage account and moved my number to the new device....just like you would do if you bought the device new from a retail store.

The transfer took only a few minutes not hours or days


https://secure.vonage.com/vonage-web/retail/chooseAddLineOrAddDevice.htm





PSJ aka Marc


.
View user's profile Send private message
bellbuster
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 07, 2005
Posts: 35

PostPosted: Sat Jun 14, 2008 8:01 am    Post subject: Reply with quote Back to top

Thanks much for info.

What if my Ebay seller ignores my emails (and they have) -- can I have a friend call Vonage for me just "saying" they sold me the router and give them the MAC etc?

Crazy nonsense -- if Vonage is going to put their name on a product, and I'm paying for their service then why are there so many obstacles?

If this doesn't work out I suppose I need to buy something else? Does Vonage STILL not supply free equipment to users?
View user's profile Send private message
bellbuster
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 07, 2005
Posts: 35

PostPosted: Sat Jun 14, 2008 8:21 am    Post subject: Reply with quote Back to top

WHY IN THE WORLD would Vonage ALLOW used routers with their name plastered on them to even be sold on Ebay?

Knowing they are NOT functional without these conditions?

THIS IS SOMETHING THAT Vonage SHOULD CONTROL and legally they could get these OFF THE MARKET if they gave a sh.

"DEAR Vonage" --

Call Ebay and do something about it.
View user's profile Send private message
PSJ
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 25, 2007
Posts: 99

PostPosted: Sat Jun 14, 2008 8:49 am    Post subject: Reply with quote Back to top

bellbuster wrote:
Thanks much for info.

What if my Ebay seller ignores my emails (and they have) -- can I have a friend call Vonage for me just "saying" they sold me the router and give them the MAC etc?

Crazy nonsense -- if Vonage is going to put their name on a product, and I'm paying for their service then why are there so many obstacles?

If this doesn't work out I suppose I need to buy something else? Does Vonage STILL not supply free equipment to users?




A friend isn't going to be able to call for you....because they aren't going to have the account information of the account the device was registered to.


Yes, Vonage does provide free/low cost for your " first " sign up device....this is one reason they block the device....you get a free/low cost device then cancel the service without returning the device or paying " full " price for the device.



I also agree Vonage and Ebay need to have some sort of agreement.

But....if someone is interested in a used/new device....that is not going to be purchased from an authorized Vonage dealer....they need to get the MAC ID before purchase....and check with Vonage to see if it is blocked.



PSJ aka Marc

.
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sat Jun 14, 2008 9:02 am    Post subject: Reply with quote Back to top

Contact Ebay and get your money back. Have you even tried to get this to work?
View user's profile Send private message
butterman
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 29, 2006
Posts: 323

PostPosted: Sat Jun 14, 2008 9:33 am    Post subject: Reply with quote Back to top

And this whole saga is why people should not buy Vonage devices on eBay unless they are prepared to take the chance of it not working.

Marc - This is why I made a simple post that it generally doesn't work, not that it doesn't ever work, that it generally doesn't work.

I totally agree that in some cases you can get this to work, but most people selling these on eBay are not going to go through the trouble of clearing the device for you. Yours is one of the few positive stories I have heard of being able to re-register a device bought on eBay. I'm glad it worked for you, but from my experience this is the exception.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jinkikkDup
New Today 2
Yesterday 9
Total 99046

Who Is On Site
Visitors 90
Members 0
Total 90


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.78 Seconds and 526 Pages In The Last 60 Seconds
The Vonage VoIP Forum