Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
jritzi
New Forum Member
New Forum Member


Joined: Jun 12, 2008
Posts: 6

PostPosted: Wed Jun 11, 2008 7:39 pm    Post subject: Audio received ok, sent poorly Reply with quote Back to top

Hello,

We have been having consistent problems with our Vonage phone. The occasional call will go well, but in almost all cases (at different times of day, to different destination numbers, etc.) we can hear the other person perfectly, but our audio is so choppy and cut-off to the person on the other end that they can't make out what we're saying. I'd think choppy audio would be a simple connection problem, but the speed test is fine and the problems are only one-way (we can always hear them perfectly).

Following the advice of the sticky, the following is our situation:
1. Your location
Nicaragua
2. Your ISP name and type (cable, DSL, wireless etc)
Cable from the primary provider here
3. Upload and download speeds
See speed test results below
4. Modem make and model
Scientific Atlantis (a Cisco company) 2100
5. Type of Vonage adapter used ie RT31P2 or PAP2
Model # IP 8100-2
6. Setup of Network ie Modem---->Vonage Adapter-->PC
As far as I can tell, Modem --> Switch --> Vonage Adapter, Switch --> PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
Described above
8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.

Speed test statistics
---------------------
Download speed: 737304 bps
Upload speed: 491240 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 35 ms
Average download pause: 16 ms
Minimum round trip time to server: 99 ms
Average round trip time to server: 102 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.0 ms
Jitter: server --> you: 25.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.6
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Jun 11, 2008 9:21 pm    Post subject: Reply with quote Back to top

Your test results actually look quite good. What kind of results do you get at www.testyourvoip.com, test call to Boston?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
jritzi
New Forum Member
New Forum Member


Joined: Jun 12, 2008
Posts: 6

PostPosted: Thu Jun 12, 2008 5:08 pm    Post subject: Reply with quote Back to top

For some reason, Boston (and Montreal) didn't work (error about blocked ports) for a while. I ran the test repeatedly for different destinations, though, with the following results:

Total Test Runs 15
Median MOS to All Test Points 3.3
Median MOS from All Test Points 3.2
Target Codec MOS To MOS From
Boston G.711 3.8 3.1
Helsinki G.711 2.9 2.9
Helsinki G.711 3.0 2.9
Sydney G.711 3.1 3.1
Sydney G.711 1.9 2.5
Sydney G.711 3.4 2.9
Sydney G.711 3.2 3.1
San Jose G.711 3.1 3.5
San Jose G.711 3.3 3.4
San Jose G.711 3.4 3.3
San Jose G.711 3.2 3.4
London G.711 3.0 3.7
London G.711 3.5 3.9
London G.711 3.7 3.3
London G.711 3.8 3.5

Just to compare, I ran the speed test again and got Quality of Service results of 71%, 53%, 70%, 58%, 45%. All other sections were good (green).

It looks like I'm not getting a good connection now, so I'll try again later and post more results. I'm still curious, though, what could cause incoming audio to be perfect and outgoing audio to be horrible. All the connection problems I can think of would affect transmission both ways, I'd think.
View user's profile Send private message
tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Jun 12, 2008 6:33 pm    Post subject: Reply with quote Back to top

Maybe steve overlooked the jitter at 25ms. That is not good at all and would cause the problems you are describing. For comparison, run the test again with all your routers and switches out of the line. Hook your computer directly to the modem and see if the jitter improves.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Jun 12, 2008 7:54 pm    Post subject: Reply with quote Back to top

25 ms isn't stellar, but it's not horrible. You may be right, but I wouldn't expect that much trouble. "Quite good" was overstating though...

This does look like an intermittent ISP issue. Jritzi, when you post more results, give us the details as you did in your first post.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
jritzi
New Forum Member
New Forum Member


Joined: Jun 12, 2008
Posts: 6

PostPosted: Thu Jun 12, 2008 8:09 pm    Post subject: Reply with quote Back to top

Well, here's another run with everything as before (not unplugging/changing the network):

TestYourVoIP MOS to San Jose: 3.7
TestYourVoIP MOS from San Jose: 4.0

and

Speed test statistics
---------------------
Download speed: 722728 bps
Upload speed: 465184 bps
Quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum download pause: 34 ms
Average download pause: 16 ms
Minimum round trip time to server: 92 ms
Average round trip time to server: 101 ms

Voip test statistics
--------------------
Jitter: you --> server: 5.0 ms
Jitter: server --> you: 5.4 ms
Packet loss: you --> server: 0.4 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 7
Estimated MOS score: 3.8
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Jun 13, 2008 2:31 pm    Post subject: Reply with quote Back to top

Hmm. Packet losses to server up. Jitter down a bit. Round trip time about the same. Now try what Tglea said- direct connection to modem.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
jritzi
New Forum Member
New Forum Member


Joined: Jun 12, 2008
Posts: 6

PostPosted: Fri Jun 13, 2008 3:11 pm    Post subject: Reply with quote Back to top

Ok, direct connection to modem. I'm getting some really bad results this time. I ran both tests a few times in a row:

TestYourVoIP #1:
MOS to San Jose: 3.5
MOS from San Jose: 1.7
Packet Loss to San Jose: 0.3%
Packet Loss from San Jose: 8.3%

TestYourVoIP #2:
MOS to San Jose: 2.8
MOS from San Jose: 1.2
Packet Loss to San Jose: 1.3%
Packet Loss from San Jose: 10.5%

TestYourVoIP #3:
MOS to San Jose: 3.2
MOS from San Jose: 1.4
Packet Loss to San Jose: 0.7%
Packet Loss from San Jose: 9.6%

Speed test statistics #1
---------------------
Download speed: 165848 bps
Upload speed: 493464 bps
Quality of service: 34 %
Download test type: socket
Upload test type: socket
Maximum download pause: 544 ms
Average download pause: 108 ms
Minimum round trip time to server: 251 ms
Average round trip time to server: 252 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.2 ms
Jitter: server --> you: 0.0 ms
Packet loss: you --> server: 0.6 %
Packet loss: server --> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.5


Speed test statistics #2
---------------------
Download speed: 106744 bps
Upload speed: 463224 bps
Quality of service: 38 %
Download test type: socket
Upload test type: socket
Maximum download pause: 896 ms
Average download pause: 255 ms
Minimum round trip time to server: 251 ms
Average round trip time to server: 252 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.8 ms
Jitter: server --> you: 4.0 ms
Packet loss: you --> server: 0.5 %
Packet loss: server --> you: 9.7 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 1
Estimated MOS score: 3.5

Speed test statistics #3
---------------------
Download speed: 228784 bps
Upload speed: 353544 bps
Quality of service: 30 %
Download test type: socket
Upload test type: socket
Maximum download pause: 717 ms
Average download pause: 78 ms
Minimum round trip time to server: 249 ms
Average round trip time to server: 1213 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.0 ms
Jitter: server --> you: 0.0 ms
Packet loss: you --> server: 0.2 %
Packet loss: server --> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.5
View user's profile Send private message
tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Fri Jun 13, 2008 3:40 pm    Post subject: Reply with quote Back to top

Your last set of tests are horrible. How old is your modem? It is either your modem going bad or you have some line problems, most likely between the pole and your modem. Bad cable line or splitter or fitting somewhere in your house. Your test results explain why sometimes your calls go ok and others don't. Your results that you posted here have ranged from decent to horrible. That would explain the varying quality of your calls. This is a problem with your ISP and not Vonage. Again it is your modem or a fault in the line somewhere.

From a command prompt, type ping -t www.yahoo.com Press control C to stop it. Let it run for a few minutes and see what the results are. Any packet loss is not good and is a reason you can give to your ISP to fix something. Also, if the RTT is over 100ms, that is not very good even from where you are at.

_________________
Cox: 9Mbps/800kbps
Router: D-Link DI-624
Vonage: V-Portal
View user's profile Send private message
jritzi
New Forum Member
New Forum Member


Joined: Jun 12, 2008
Posts: 6

PostPosted: Fri Jun 13, 2008 8:57 pm    Post subject: Reply with quote Back to top

More fun results. Looks like we'll have to try calling the ISP and see if they can do anything.

>ping -t www.yahoo.com

Pinging www.yahoo-ht3.akadns.net [87.248.113.14] with 32 bytes of data:

Ping statistics for 87.248.113.14:
Packets: Sent = 167, Received = 163, Lost = 4 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 228ms, Maximum = 451ms, Average = 328ms

[hr]


Speed test statistics
---------------------
Download speed: 129344 bps
Upload speed: 429216 bps
Quality of service: 3 %
Download test type: socket
Upload test type: socket
Maximum download pause: 3777 ms
Average download pause: 124 ms
Minimum round trip time to server: 94 ms
Average round trip time to server: 101 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.8 ms
Jitter: server --> you: 5.7 ms
Packet loss: you --> server: 0.4 %
Packet loss: server --> you: 37.7 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.3

[hr]

TestYourVoIP:
MOS to San Jose: 3.5
MOS from San Jose: 1.0
Packet Loss to San Jose: 0.4%
Packet Loss from San Jose: 26.0%
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New MichaelMub
New Today 5
Yesterday 6
Total 99006

Who Is On Site
Visitors 94
Members 1
Total 95


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.81 Seconds and 509 Pages In The Last 60 Seconds
The Vonage VoIP Forum