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For wipe call
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Hello, It's
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Sun Jun 08, 2008 11:01 am    Post subject: Online Account problems with features page Reply with quote Back to top

For a little over a week, I can't configure call waiting or voicemail features. The other options work but when I click on those two, I get an error that tells me Vonage is upgrading the service. I can't disable a simulring feature that I no longer need. I called yesterday and they said someone would reply to me in 24 hours cause the first tech didn't have any answers. I'm wondering if anyone else is having this problem? Thanks

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Darrell_G
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PostPosted: Sun Jun 08, 2008 11:40 am    Post subject: Reply with quote Back to top

No issues here...all features are operational and configurable via the web account.
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tglea
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Joined: Nov 22, 2006
Posts: 433
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PostPosted: Tue Jun 10, 2008 1:14 pm    Post subject: Reply with quote Back to top

Just an update. After 48 hours I didn't receive an email or phone call or get my problem fixed like the agent told me. I called back yesterday only to find out that the first person I spoke with didn't enter any info about the call or create a trouble ticket and send it to the right department. GREAT! The person I spoke with yesterday basically told me the same stuff as the first agent, so I'm not really holding my breath for the resolution to my problem in 48 hours again.

I still can't access the call waiting or voicemail features through my online account. All the others work. This would really make me mad except the simulring that I need to disable is going to a phone of a friend who understands what is going on.

This is I think the 4th time in a little over 2 years that I have contacted customer service. I hate the new automated agent they have now. I do notice a difference in the attitudes of the agents, but I don't think Vonage is addressing the main problem. Which is they need agents who understand their product and know how to fix problems. I don't want sympathy from a customer service rep. I don't need to hear, "oh, I'm sorry to hear that it's not working for you." That doesn't make me all warm and fuzzy or pleased for that matter. I want someone who can understand my problem and fix my problem and if they can't, send me to the person who can.

I know that the bashing of customer service is an old repeating theme on this board. But I think that it's for a reason.

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Datahazard
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Joined: Dec 18, 2005
Posts: 185

PostPosted: Tue Jun 10, 2008 1:25 pm    Post subject: Reply with quote Back to top

Try deleting your browser cache and temp files, you may just be looking at an old copy of the page.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Tue Jun 10, 2008 4:55 pm    Post subject: Reply with quote Back to top

Just dial *73 on your Vonage phone to disable call forwarding.
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Tue Jun 10, 2008 7:35 pm    Post subject: Reply with quote Back to top

Datahazard wrote:
Try deleting your browser cache and temp files, you may just be looking at an old copy of the page.
Thanks for the advice. However, I do that almost daily and that didn't fix the issue. Thanks again.

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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Tue Jun 10, 2008 7:39 pm    Post subject: Reply with quote Back to top

roscopco wrote:
Just dial *73 on your Vonage phone to disable call forwarding.
Thanks! At least that solves half of my problem. Just curious how do you enable it again? Will it go back to the simulring that I had set up? I didn't have call forwarding on, just the simulring but I assume that it disables that as well. Now I just need to be able to control the call waiting and voicemail features again through my online account.

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Darrell_G
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Joined: Nov 05, 2005
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PostPosted: Tue Jun 10, 2008 8:47 pm    Post subject: Reply with quote Back to top

This link should help you with the call forwarding portion of your question. http://www.vonage.com/help.php?keyword=CallForwardingBasics
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NAReader2
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Joined: Jun 04, 2008
Posts: 9

PostPosted: Wed Jun 11, 2008 9:55 am    Post subject: Reply with quote Back to top

I have had the same problem for the last two days only my problem has been with the website and call forwarding. I was on with tech support for over an hour last night and they cleared it up. They told me it was a problem with just my account and nobody else has had problems with the features website.
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Wed Jun 11, 2008 5:47 pm    Post subject: Reply with quote Back to top

I didn't receive a phone call or email saying the problem was fixed but it is fixed now. I can access the call waiting and voicemail setting via my online account now. I don't know what happened but I suspect it was only affecting random users as indicated by the previous poster. I'm still a little ticked that it took two calls and 4 days to fix it though. Not so much about the time but the fact that the first agent did nothing to get the ball rolling.

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