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kdf55
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Joined: Jun 30, 2007
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Location: Highland, IL

PostPosted: Tue Jun 17, 2008 7:46 am    Post subject: Reply with quote Back to top

I don't think it's the router either, but I don't think it is Vonage's problem either. When I had quality problems, it was my ISP. There was a problem on the line that caused intermittent internet drops. Only for seconds, that would cause me not to be able to hear the other caller. I took 3 months of technicians before the problem was resolved. What you need to do is, check your cable modem error log. If it is full of errors, you have an ISP problem. Mine was showing about 70 per days. But when there were no errors, my signal was great.
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sgl1
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Joined: Jan 31, 2008
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PostPosted: Tue Jun 17, 2008 9:18 am    Post subject: Reply with quote Back to top

Well, you could be right. One thing I have noticed lately is that my internet has been going down. Especially in the morning. I unplug the modem and router, wait a few minutes then replug and everything is fine. So you may have something there.

How do I obtain the cable modem log?
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sgl1
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PostPosted: Tue Jun 17, 2008 9:28 am    Post subject: Reply with quote Back to top

I'm using a Motorola U10C018 cable modem. I can't seem to find a log because it seems the modem isn't listed.
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Datahazard
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PostPosted: Tue Jun 17, 2008 10:09 am    Post subject: Reply with quote Back to top

The web interface should be at http://192.168.100.1
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sgl1
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PostPosted: Tue Jun 17, 2008 1:17 pm    Post subject: Reply with quote Back to top

Cool. Thanks for that. This is what the event log shows:
Can you make heads or tails out of any of it. Doesn't look good but it is on the Comcast end or modem issues?


First Time Last Time Counts Level ID Text
Mon Jun 16 23:45:40 2008 Mon Jun 16 23:45:40 2008 30 Critical (3) 85000100 No UCD's Received - Timeout
Mon Jun 16 23:39:58 2008 Mon Jun 16 23:39:58 2008 1 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Mon Jun 16 23:36:42 2008 Mon Jun 16 23:36:42 2008 5 Warning (5) 66060510 Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID ...
Mon Jun 16 13:31:46 2008 Mon Jun 16 13:31:46 2008 2 Error (4) 66060300 Map Request Retry Timeout
Mon Jun 16 09:52:45 2008 Mon Jun 16 09:52:45 2008 4 Warning (5) 66060510 Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID ...
Sun Jun 15 19:17:46 2008 Sun Jun 15 19:17:46 2008 1 Error (4) 66060300 Map Request Retry Timeout
Sun Jun 15 19:17:44 2008 Sun Jun 15 19:17:44 2008 1 Warning (5) 66060510 Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID ...
Thu Jun 05 19:37:59 2008 Thu Jun 05 19:37:59 2008 30 Critical (3) 85000100 No UCD's Received - Timeout
Thu Jun 05 19:32:13 2008 Thu Jun 05 19:32:13 2008 4 Critical (3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Thu Jun 05 19:32:07 2008 Thu Jun 05 19:32:07 2008 1 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Thu May 29 02:53:09 2008 Thu May 29 02:53:09 2008 1 Critical (3) 84000400 SYNC Timing Synchronization failure - Failed to receive MAC S...
Mon Jun 16 23:40:03 2008 Mon Jun 16 23:40:03 2008 186 Critical (3) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC f...
Thu May 29 02:51:46 2008 Thu May 29 02:51:46 2008 1 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Thu May 29 02:49:40 2008 Thu May 29 02:49:40 2008 2 Critical (3) 82000200 No Ranging Response received - T3 time-out
Thu May 29 02:49:36 2008 Thu May 29 02:49:36 2008 1 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Thu May 29 02:49:03 2008 Thu May 29 02:49:03 2008 3 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Thu May 29 02:48:42 2008 Thu May 29 02:48:42 2008 20 Critical (3) 82000200 No Ranging Response received - T3 time-out
Thu May 29 02:47:20 2008 Thu May 29 02:47:20 2008 1 Critical (3) 82000700 Unicast Ranging Received Abort Response - Re- initializing MAC
Thu May 29 02:47:19 2008 Thu May 29 02:47:19 2008 1 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Thu May 29 02:46:59 2008 Thu May 29 02:46:59 2008 20 Critical (3) 82000200 No Ranging Response received - T3 time-out
Thu May 29 02:45:43 2008 Thu May 29 02:45:43 2008 1 Critical (3) 82000700 Unicast Ranging Received Abort Response - Re- initializing MAC
Thu May 29 02:45:33 2008 Thu May 29 02:45:33 2008 1 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Thu May 29 02:45:20 2008 Thu May 29 02:45:20 2008 8 Critical (3) 82000200 No Ranging Response received - T3 time-out
Thu May 29 02:44:59 2008 Thu May 29 02:44:59 2008 1 Critical (3) 82000700 Unicast Ranging Received Abort Response - Re- initializing MAC
Thu May 29 02:44:39 2008 Thu May 29 02:44:39 2008 4 Critical (3) 82000200 No Ranging Response received - T3 time-out
Thu May 29 02:44:25 2008 Thu May 29 02:44:25 2008 1 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Thu May 29 02:43:53 2008 Thu May 29 02:43:53 2008 16 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Thu May 29 02:11:01 2008 Thu May 29 02:11:01 2008 2 Critical (3) 82000200 No Ranging Response received - T3 time-out
Thu May 29 02:10:56 2008 Thu May 29 02:10:56 2008 1 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Thu May 29 01:34:28 2008 Thu May 29 01:34:28 2008 1 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Wed May 28 20:44:05 2008 Wed May 28 20:44:05 2008 1 Critical (3) 84000400 SYNC Timing Synchronization failure - Failed to receive MAC S...
Wed May 28 20:33:02 2008 Wed May 28 20:33:02 2008 3 Critical (3) 82000200 No Ranging Response received - T3 time-out
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