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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


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Thadius856
New Forum Member
New Forum Member


Joined: Feb 14, 2006
Posts: 7

PostPosted: Thu Jun 05, 2008 2:32 pm    Post subject: Great Offers While Cancelling Service! Reply with quote Back to top

I've been with Vonage since Feb 2006. While I initially loved their service, things went sour after a while.

The first two months were great. Awesome call quality, good prices, great features... the works. I decided that I wanted to get a cordless setup instead of the WRTG300 (?) they originally sent me, so I went to BestBuy and purchased the very first Vtech cordless Vonage set offered. Oh boy. Not only did it not work for beans, but battery life slowly deteriorated over a few months to the point where I couldn't take them off the chargers to make a call.

Since then, I've been using Vonage primarily for number forwarding. I have the main line, plus 2 virtual numbers in other area codes, and an 866 line which I forwarded to my phone. After a while, these too declined in usage.

I called about 2 weeks ago after Vonage sent an account charge error notice, because I had my credit card re-issued with a new expiration date. The gentleman on the phone told me he couldn't access my account because I didn't know 3 of the 5 questions they ask. Not easy questions, like my mother's maiden name, or my first pet, or anything. More like the exact dollar and cents amount of my last bill I paid.

I hung up, disgruntled, because he could not access my account.

Today I called back, this time sitting at my dashboard logged in. From the moment I dialed til through the automated system til account cancelled, it took 19 minutes... not great, but not bad.

My representative mumbled and I couldn't understand half of what he said later in the call, but they made me some great offers before disconnecting me.

1st offer - a free cordless handset hardware package, "valued at over $100". I declined.
2nd offer - 1st offer, plus one free month of service. I declined.
3rd offer - 1st offer, plus two free months of service. I declined.
4th offer - 1st offer, plus "VIP Customer" pricing - unlimited plan for $14.99/mo for one year. I declined.

I admit that if I ever used the service, they'd be great deals. But pay $14.99 for something I never use is still a dumb idea.

I just received the charge and cancellation notices come up on my Gmail notifier. Very nice. Enjoy all - g'bye!
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Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Mon Jun 09, 2008 12:05 pm    Post subject: Reply with quote Back to top

Maybe this is silly, but did you ever think to just get a cordless phone and plug into your existing adapter? at the very least it would have been cheaper than replacing your adapter.
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Thadius856
New Forum Member
New Forum Member


Joined: Feb 14, 2006
Posts: 7

PostPosted: Mon Jun 09, 2008 3:43 pm    Post subject: Reply with quote Back to top

It's not silly that you ask that, but there are several reasons why I did not.

First, I had taken out the WRTG300(?) router, since it was causing havoc with my Xbox 360 and Xbox Live. It might have been defective, but I do believe that it was just poor product design, since my connectivity started having other issues as well.

The VTech unit I purchased replaced the unit. It has a single WAN port and a single LAN port, but otherwise only a reset button. There is no phone jack, either in or out. Hence, I could not simply just plug another cordless unit into it. I believe that it was built with that in mind, to keep you from simply using it as a converter.

After a certain point, I just gave up. Everybody gets to a certain point where there's such a thing as "just too much hassle".
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Shehzada
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 26, 2008
Posts: 16

PostPosted: Sat Jun 28, 2008 3:50 pm    Post subject: Reply with quote Back to top

Since Vonage actually bills one month in advance, if you cancel, should it be towards the end of your billing cycle? How does that work? Or can you cancel and tell them the date when you want the service to disconnect?
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Sat Jun 28, 2008 9:58 pm    Post subject: Reply with quote Back to top

Thadius856 wrote:
After a certain point, I just gave up. Everybody gets to a certain point where there's such a thing as "just too much hassle".


Thadius856, I think you probably made the right decison for your situation and temperament. Some folks expect plug and play with limited hassles and tweaking due to their work load and other commitments, or just do not like to fool with things that should work. Fair enough.

The POTS systems and cable (to some extent) provide this, albeit at a higher cost.

Some of us like the features, the savings, etc., and put up with an occasional hassle and tweaking to benefit. Different strokes for different folks.

Regarding the offers Vonage made to keep you, not uncommon, seems everything is negotiable. Just in the last few months:

1. My wife called the local hospital to verify a $900.00 bill before paying, insurance discounts, co-pay, etc. She was offered 30% off if she paid by e-check or credit card immediately (the bill was not late)

2. I called my cable company about my rate, since the current advertisement was less than I was paying. I received close to a $300.00 per year reduction in price.

3. My son called this evening about his blackberry billing on my cell account. Seems he noticed the advertised rate as $15.00/mo lower than he/I was paying. At the store they said, oh yeah you can get that, we just arent notifying current subscribers. Will start on next months billing.

Go figure!

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Sun Jun 29, 2008 5:13 am    Post subject: Reply with quote Back to top

Vonage doesn't charge a month in advance.
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Shehzada
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 26, 2008
Posts: 16

PostPosted: Wed Jul 02, 2008 11:26 am    Post subject: Reply with quote Back to top

roscopco wrote:
Vonage doesn't charge a month in advance.


It does charge my account 1 month in advance.
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roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Wed Jul 02, 2008 4:07 pm    Post subject: Reply with quote Back to top

I just checked my account and this is what it reads:

Billing Summary
Statement Date: 2-Jul-2008
Billing Cycle: 7-Jun-2008 - 6-Jul-2008
Current Balance:* -$0.00
Next Payment Date: 7-Jul-2008

Not sure how Vonage bills you a month in advance since they don't know what your bill will actually be.
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Shehzada
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 26, 2008
Posts: 16

PostPosted: Wed Jul 02, 2008 4:26 pm    Post subject: Reply with quote Back to top

Quote:

Monthly Statement
Account Information
Name: Shehzada
Account Number: **********


Monthly Statement Summary:
Monthly Statement Date: Jul 2, 2008
Monthly Statement Number: **********
Total Amount: $21.55


Charges Detail
Description Amount
Residential Basic 500 Minutes Plan for 1-(***)-***-**** (02/Jul-01/Aug) $14.99
International Calls for 1-(***)-***-**** (02/Jun-01/Jul) $0.52
Regulatory Recovery Fee $0.99
Emergency 911 Cost Recovery $0.99
Sales Tax $1.60
Federal Universal Service Fee $1.23
State Excise Tax $0.50
Local Franchise Tax $0.45
County MCTD Surcharge Sec. 186 $0.12
State Franchise Surcharge Sec. 184-Access $0.07
Local Transit Tax $0.07
County MCTD Surcharge Sec. 184 $0.02
Total Amount $21.55

________________________________________
Calling Information For 1-(***)-***-****


Copyright Vonage 2002-2008. All rights reserved.
No contents may be reproduced or altered in whole or in part
without the express written consent of Vonage.


This is my most current bill. As you can see, they have billed me in advance for the Residential 500 Minute Plan.
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roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Wed Jul 02, 2008 4:34 pm    Post subject: Reply with quote Back to top

I stand corrected they do bill a month in advance and if you have international calls they will be on the next month. I had another look at my bill.

Description Amount
Canadian Residential Premium Unlimited Plan for 1-(***)-***-*** (07/Jun-06/Jul) $24.99
International Calls for 1-(506)-474-2474 (07/May-06/Jun) $0.81
State PST $2.06
Federal GST $1.29
Total Amount $29.15

You guys in the states are paying lots of extras as compared to here in Canada, only $3.35 in taxes compared to $7.04
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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