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Jac0b_
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Joined: Jun 01, 2008
Posts: 15

PostPosted: Sun Jun 01, 2008 11:05 am    Post subject: Two problems. Reply with quote Back to top

Okay so I have a Motorola VT2442 and my internet seems to be VERY slow.. It's been like this for around 2 days now.. I've tried a lot of things to try and get back my normal speed but none worked. It takes around 5 seconds for it to load a webpage. I'm thinking it has to do with the router since my modem should be good. Anyone have any suggestions?

My other problem is that when I try use the internet straight from the modem, it doesn't work.. It's always been like this ever since we got Vonage.. When I try it my computer says "This connection has limited or no connectivity. You might not be able to access the Internet or some network resources." and can't go to any websites.. Anyone know why?

I really just want the first question to be solved.. But if no one knows why, I would like to use my modem for the internet.. But I can't as I said before.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jun 01, 2008 3:21 pm    Post subject: Reply with quote Back to top

Strange problem. It would help if you post all the technical details listed in the sticky message at the top of the forum. In the meanwhile, does the internet work at normal speed once you've finally connected to the site, or is it slow all the time?

If it's the former, I'd guess that you have a DNS problem. If you're unfamiliar with it, that's the system that looks up the real, numeric internet addresses for you when you type in a site's name. Check out this from member Nate Hoy:
http://vonage.nmhoy.net/dnsproxy.html

_________________
Steve Gray
Orlando, FL
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Jac0b_
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 01, 2008
Posts: 15

PostPosted: Sun Jun 01, 2008 7:41 pm    Post subject: Reply with quote Back to top

It's slow all the time, anytime I try and goto a simple website it takes longer than it should.
Here's another way to show you how slow it is.. If im on Youtube.com and it's loading a video.. It'd take about 5minutes to load a 2minute video..
It was never like this before.
And about the DNS, I tried what it said but nothing in my router says I have the option to disable it.


Location: Fresno, California
I have Comcast "High Speed" internet and it's cable.
Not sure what the Download or Upload speed would be since when I try bandwidth tests it's all different.
My modem should be a WebSTAR DPC2100.
Router is a Motorola VT2442.
Setup would be Modem>Router>PC.
I am recieving good calls still.
and for the Voip test;

Speed test statistics
---------------------
Download speed: 1952256 bps
Upload speed: 2713448 bps
Quality of service: 67 %
Download test type: socket
Upload test type: socket
Maximum download pause: 793 ms
Average download pause: 19 ms
Minimum round trip time to server: 63 ms
Average round trip time to server: 99 ms

Voip test statistics
--------------------
Jitter: you --> server: 5.2 ms
Jitter: server --> you: 34.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 33
Estimated MOS score: 3.8



Hope that helps, it's still slow by the way.
If no one can help I guess I have to call my ISP or Vonage to see what is the problem.
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Darrell_G
Vonage Forum Evangelist
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Jun 01, 2008 8:52 pm    Post subject: Reply with quote Back to top

Temporarily remove your Vonage adapter from your setup and connect your cable modem directly to your PC and rerun the test. If your internet is still slow, you have isolated the issue to your isp which I suspect is the issue and not Vonage.
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Jac0b_
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 01, 2008
Posts: 15

PostPosted: Sun Jun 01, 2008 8:58 pm    Post subject: Reply with quote Back to top

I can't use the internet straight from the modem, it won't work..
I haven't been able to use it straight from the modem since we first got Vonage.
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Jun 01, 2008 9:11 pm    Post subject: Reply with quote Back to top

I went back and re-read your original post and saw where you said you have no internet connection when you connect your cable modem directly to your PC. If this is still the case, I would try releasing and renewing your IP address. See the following link on how to release and renew your IP address: http://www.inf.aber.ac.uk/stunet/troubleshoot/ipconfig.asp

After following the procedure, unplug the power to your cable modem. After a couple of minutes have passed, plug the power back into your cable modem. Wait for all the lights to settle and try to access the internet.
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Jac0b_
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Joined: Jun 01, 2008
Posts: 15

PostPosted: Sun Jun 01, 2008 9:24 pm    Post subject: Reply with quote Back to top

I tried what it said but no luck.
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Darrell_G
Vonage Forum Evangelist
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Jun 01, 2008 9:34 pm    Post subject: Reply with quote Back to top

Do you still get the message, "This connection has limited or no connectivity" when only your cable modem is connected directly to your PC?
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Jac0b_
Vonage Forum Associate
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Joined: Jun 01, 2008
Posts: 15

PostPosted: Sun Jun 01, 2008 9:38 pm    Post subject: Reply with quote Back to top

Yeah, I do.
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Jun 01, 2008 9:49 pm    Post subject: Reply with quote Back to top

My only other suggestion to you is to clear your DNS. Open a command prompt window and enter, ipconfig /flushdns and hit enter. Restart your computer and try to access the internet. If this does not solve your problem, I would contact your ISP and have them troubleshoot over the phone with you the issue you're having with your internet cionnection.
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