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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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kidcurry
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Joined: May 30, 2008
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PostPosted: Fri May 30, 2008 11:37 am    Post subject: Annual Plan = Eleven (11) Months Reply with quote Back to top

Has anyone else run into this with the Annual Plan?

On June 6, 2007, I signed up for Vonage's annual plan. Vonage renewed my annual plan on May 7, 2008 (one month early). When I questioned customer service, I was told that last year the "annual" plan was defined as "eleven months".

I have LOVED Vonage to this point, but this leaves a very bad taste in my mouth. Fortunately, I've paid by credit card and will take this up with my credit card company if Vonage doesn't do an about-face.

Thanks,

Rob
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri May 30, 2008 2:08 pm    Post subject: Reply with quote Back to top

This is really hard to believe as being policy . . . and sounds like the Customer Sevice is out of control (again?) . . . easier to tell you that than trying to fix your billing.

Try calling the corporate number 732-528-2600 and request the Executive Response Team.

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Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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Datahazard
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Joined: Dec 18, 2005
Posts: 185

PostPosted: Mon Jun 09, 2008 12:33 pm    Post subject: Reply with quote Back to top

Was last year your first year? 11 Months plus your first month free is a year. Its also possible they're full of ****. Check that your May 7 payment isn't really for June 08 - June 09.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Mon Jun 09, 2008 1:08 pm    Post subject: Reply with quote Back to top

I thought we pay for the previous month. so the original post is disturbing. either the csr can't do math (which has been a frequent observation on my part) or they are just full of it. complain and get to a manager who will correct this problem.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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kidcurry
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Joined: May 30, 2008
Posts: 4

PostPosted: Mon Jun 09, 2008 1:38 pm    Post subject: Reply with quote Back to top

Thank you all for the advice. I will be calling Vonage shortly thanks to "ed56". I was on the month-to-month plan for several months before opting for the "annual" plan. It does seem absurd that anyone would equate the word "annual" with anything less than or other than "12 months". I'll post a response here after I've spoken with Vonage.
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Datahazard
Vonage Forum Master
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Joined: Dec 18, 2005
Posts: 185

PostPosted: Tue Jun 10, 2008 2:04 pm    Post subject: Reply with quote Back to top

mundy5 wrote:
I thought we pay for the previous month. so the original post is disturbing. either the csr can't do math (which has been a frequent observation on my part) or they are just full of it. complain and get to a manager who will correct this problem.


No, you pay for next month. You're payment on June 30 is really covering july.
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kidcurry
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Joined: May 30, 2008
Posts: 4

PostPosted: Tue Jun 10, 2008 3:35 pm    Post subject: Reply with quote Back to top

I'm not sure if this helps, but according to my Billing History, Vonage took a payment of $297.71 on May 7, 2008. The "Rate Plan Start Date" is May 7, 2008 and the "Rate Plan End Date" is May 6, 2009. That seems pretty straight forward to me. I started with Vonage on March 7, 2007 and was monthly until June 6, 2007 when I opted for the annual plan - $262.78. That's why I was surprised when it was renewed one month early. Unfortunately, the invoice for June 6, 2007 does NOT indicate a "Start Date" or an "End Date". It was an assumption on my part that "annual" meant 12 months and the renewal would occur in one year on June 7, 2008. I have had nothing but GREAT service and except for this "disagreement", I have never looked back to my days with Verizon. Verizon was continually raising their prices and reducing their service.
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kidcurry
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Joined: May 30, 2008
Posts: 4

PostPosted: Tue Jul 08, 2008 10:33 am    Post subject: Reply with quote Back to top

I finally called Vonage as ed56 suggested. I didn't ask to speak to the "Executive Response Team" (there wasn't an option when I called that number), I spoke to "Customer Care".

I'm happy to report that Vonage issued me a credit for one month.

Thanks for your help!

I just LOVE Vonage,

Rob
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