PBX Setup for Small Business

Posts: 144 · Posted: Sat Jul 12, 2008 12:01 pm Post subject:

I have several Vonage lines connected to a Panasonic key/PBX office system. I use the ATA devices supplied by Vonage, and plug them directly into the CO ports on the Panasonic switch.

Posts: 11 · Vonage Forum Associate Joined: Nov 01, 2006 Posts: 11

mdt wrote:

Thanks for the responses! I'd like a good deal of the following Asterisk PBX features:

ADSI On-Screen Menu System
Alarm Receiver
Append Message
Authentication
Automated Attendant
Blacklists
Blind Transfer
Call Detail Records
Call Forward on Busy
Call Forward on No Answer
Call Forward Variable
Call Monitoring
Call Parking
Call Queuing
Call Recording
Call Retrieval
Call Routing (DID & ANI)
Call Snooping
Call Transfer
Call Waiting
Caller ID
Caller ID Blocking
Caller ID on Call Waiting
Calling Cards
Conference Bridging
Database Store / Retrieve
Database Integration
Dial by Name
Direct Inward System Access
Distinctive Ring
Distributed Universal Number Discovery (DUNDi™)
Do Not Disturb
E911
ENUM
Fax Transmit and Receive (3rd Party OSS Package)
Flexible Extension Logic
Interactive Directory Listing
Interactive Voice Response (IVR)
Local and Remote Call Agents
Macros
Music On Hold
Music On Transfer:
- Flexible Mp3-based System
- Random or Linear Play
- Volume Control
Predictive Dialer
Privacy
Open Settlement Protocol (OSP)
Overhead Paging
Protocol Conversion
Remote Call Pickup
Remote Office Support
Roaming Extensions
Route by Caller ID
SMS Messaging
Spell / Say
Streaming Media Access
Supervised Transfer
Talk Detection
Text-to-Speech (via Festival)
Three-way Calling
Time and Date
Transcoding
Trunking
VoIP Gateways
Voicemail:
- Visual Indicator for Message Waiting
- Stutter Dialtone for Message Waiting
- Voicemail to email
- Voicemail Groups
- Web Voicemail Interface
Zapateller

Forwarding calls to outside telephone numbers would especially be useful.

VONAGE NO LONGER SUPPORTS ASTERISK OR ANY OTHER VOIP PBX SYSTEM!!!

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

Dingus wrote:

VONAGE NO LONGER SUPPORTS ASTERISK OR ANY OTHER VOIP PBX SYSTEM!!!

I know I haven't been around in a while, but still, that response is not helpful. Vonage NEVER officially supported VoIP PBX products, but mine still works fine. You can't call them and get tech support on it, but it works if you set it up right.

Posts: 627 · Posted: Sun Dec 28, 2008 11:35 pm Post subject:

Yes Vonage did offer the SMB+ accounts which were resold through Vonage authorized VAR's. This program started in 2004 and was terminated June 2008. These accounts were special as Vonage was just selling 4, 8, 16, and 24 line plans along with minutes to go with them. The SIP credentials were released to the customer so that they could run any hardware or software based PBX they wanted. However, this only suited true businesses as the price started at $149 a month for 4 lines rated at 8000 outbound minutes total per account not per line.

It was not directly marketed through Vonage and Customer Care did not even know about these plans as they did not support them. And only employees that were around since 2004 know they exist. The VAR's signed the customers and supported the customer from the initial install to any hardware, software, or configuration issues. Support from Vonage is performed by a higher level Engineering team for service issues.

Posts: 185 · Vonage Forum Master Joined: Dec 18, 2005 Posts: 185

Thats not exactly true, I knew about VAR accounts when I worked there. People here aren't talking about VAR accounts because VAR accounts are typically rebranded for the reseller.

Posts: 627 · Posted: Mon Dec 29, 2008 12:00 am Post subject:

You reopened a thread that was last commented almost 6 months ago. The topic was PBX for small business which is a VAR account. VAR accounts were never rebranded. They were sold as Vonage VAR. And your response to Dingus was that Vonage never officially supported VoIP PBX products.

The SMB+ VAR accounts were official and were supported by Vonage just not Tech Support or Customer Care. This included authorized IP PBX's from AudioCodes, Quintum, Epygi, Cisco Call Manager, and of course Asterisk.