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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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SweetErika
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PostPosted: Tue Jun 03, 2008 12:46 am    Post subject: Reply with quote Back to top

brian188 wrote:
Hi ATA is probably a bad term to use here but it stands for Analog Telephone Adapter. You have an ATA/router combo. The ATA function is what makes your phone calls possible, the router provides a shared internet access across several devices (i.e. PC's, ATA, media centers etc.) through the use of one Public IP address. NAT stands for Network Address Translation. Essentially you have 1 public IP address (xx.xx.xx.xx or something similar) provided by your Internet Service Provider (ISP). NAT allows you to have several different internal IP addresses (192.168.x.x or something similar) for each piece of equipment attached to it using that 1 public IP. So what I thought might be happening is your device is registering with your router getting an internal ip of lets say 192.168.1.100 so when Vonage servers send a call to your public IP the router then routes that traffic to 192.168.1.100. But if a substantial amount of time has passed since there has been activity between your router and ATA it is possible the 192.168.1.100 address has expired and your router will not know what to do with traffic coming in or going out from it.

So based on your further description, this is most likely moot. If it was a NAT problem NO CALLS would go through. You would not be able to make a local call then immediately not be able to call long distance.

At this point I'd be thinking there is problem on Vonage's side, not being able to route your calls properly. What you can do over the next few days while you wait for your husband is to keep track. See if can find any similarity. Can you make some calls to 206 AC or no calls to the 206. If some what exchanges? just one or several, etc. That will help Vonage correct the problem if it is in fact a routing issue on thier side.

Thanks for the explanation, Brian! Smile I can see why you had suspicions about that specific problem. Makes perfect sense.

I'll keep track of the calls that do and don't go through on your advice before calling Vonage. I wish I'd noted when the problem started and seemed to get worse now, but oh well! I've been more aware lately, and it mostly seems to be a problem with 10-digit dialing, as I've had trouble calling my husband if I dial the area code first or just hit the down arrow on the phone to call the last number that called me. But then even that's not an absolute, since I can call out within and outside of my area code sometimes. The only thing I never have trouble with is dialing 7 digits (within my AC, of course).

Anyway, thanks again for the great advice, and I'll let you all know how it goes, since I suspect I'm not the ONLY one who's ever had this problem.
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Datahazard
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Joined: Dec 18, 2005
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PostPosted: Mon Jun 09, 2008 1:44 pm    Post subject: Reply with quote Back to top

Hmm, normally I would say that the problem there would be the adapter not reading the DTMF tones properly, and when the call is placed its dropping numbers (like if you dial 206-123-4567 it thinks you dialed 206-134-567) and never places the call, or calls ring an invalid number. However, with the Vtech phone, this shouldn't be the case, as it shouldn't be reading DTMF to place outbound calls. The RINGING tone is generated by the phone and not Vonage (depending on who you call), so if you're not hearing a ring, it could be an actual problem with the phone hardware.

Try adding a # to the end of your dialing. If its not catching all of the numbers you're putting it in, it should force the call to be placed anyway, and you'll get an invalid number message. Also, at the Tech 2 level they should be able to log your call (SIP not your Voice) and see how the device is placing these calls.

This is all contingent on the fact that you're actually experiencing a problem placing the calls, and you're real problem is not no inbound audio.
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