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Marge36
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Joined: Aug 27, 2005
Posts: 2

PostPosted: Fri May 23, 2008 2:35 pm    Post subject: Only one ring on incoming calls - then disconnect Reply with quote Back to top

I am only getting one ring on incoming calls and then they are disconnected. When I call from my cell I hear the phone ringing for 10 rings or more without voicemail cutting in. Outgoing calls are fine. I have a cable modem connected to a Linksys RTP 300. I ran the test and these are the results:

Download speed 2287 Kbps (socket test)
Upload speed 363 Kbps (socket test)
Quality of service 65 %
Maximum delay 85 ms
Round trip time 50 ms
Upstream jitter 1.7 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 3.7 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

Any help would be appreciated.
Marge
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tophtml
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Joined: Dec 06, 2006
Posts: 174

PostPosted: Fri May 23, 2008 4:44 pm    Post subject: Reply with quote Back to top

Check your call forwarding settings to see if the calls are being forwarded somewhere.
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Marge36
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Joined: Aug 27, 2005
Posts: 2

PostPosted: Fri May 23, 2008 5:21 pm    Post subject: Reply with quote Back to top

Thank you! My voicemail was disabled - I fixed that - and I think my calls were being forwarded to my virtual number. It's all working now, except that I lost my simulring. It used to be that whichever number was dialed I could get the call. But, now that I think about it that can't be simulring, because I only have a phone in one place at a time. Well, it used to work, and I am sure I can get it to work again, no? Any suggestions?
Thank you again.
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ed56
Vonage Forum Evangelist
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Sat May 24, 2008 7:33 am    Post subject: Reply with quote Back to top

I had exactly the same problem you described when my simulring got messed up. To fix this, Vonage Customer Service has to put a ticket in to the IT area which takes a couple of days, so I used this work around:
Set a call forward number from your handset by keying in *72, the number then hang up. Then remove the call forward number by keying in *73 from the handset. This clears all call forwards and simulrings. Then go in to your web based features and set the simulring number.

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