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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

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Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

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Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

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LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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PostPosted: Tue May 20, 2008 4:54 pm    Post subject: motorola vt2542 - choppy connection or can't hear me at all! Reply with quote Back to top

1. I'm currently located in Panama City, Florida.

2. We're working with a cable modem through Knology.

3. We're downloading at a rate of approx. 3574 kbps and uploading at 359 kbps.

4. Our modem was given to us by knology - It's a HomeConnect cable modem and the model # is 3CR29223.

5. Our system is set up as follows: vt2542 > wireless router (netgear WGR614) > knology modem.

6. (The problem!!) In both incoming and outgoing calls, we're experiencing massive amounts of breaks in the connection. They can span from 2 seconds to nearly 7, as complete areas of silence. No sound can be transfered either way. On other occasions (which are becoming more frequent), we aren't even able to speak to anyone once the call is received. We're just completely blocked from speaking, as if our line is on mute. On those such occasions, we can hear the other person just fine. They seem to be two very different problems and I'm really hoping there's an easy solution to all of this.

Let me also say that this is all a very new incident. We've had Vonage for a few months now and only started having these problems about a week ago.

Speed test statistics
Download speed: 2820176 bps
Upload speed: 227464 bps
Quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum download pause: 55 ms
Average download pause: 4 ms
Minimum round trip time to server: 64 ms
Average round trip time to server: 74 ms

Voip test statistics
Jitter: you --> server: 5.3 ms
Jitter: server --> you: 4.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 4.0

Thanks in advance for any help you guys can provide.
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Posts: 4777

PostPosted: Tue May 20, 2008 6:23 pm    Post subject: Reply with quote Back to top

Your test results look pretty good. My first concern is that you have two wireless routers in this mix, and that's a potential problem. Make sure the wireless function is turned off in one of them. Also, if there's a cordless phone involved, make sure it's not 2.4 GHz. Better yet, use a corded phone while you're troubleshooting.

How is the computer that you used for the test connected? Through the Vonage box, directly to the main router, or wireless? If you haven't already, repeat the test with a computer using a wired connection to the Vonage box.

Steve Gray
Orlando, FL
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