Call Waiting Causes Dropped Call

Posts: 1 · New Forum Member Joined: May 15, 2008 Posts: 1

1. Cocoa, Floriday
2. Brighthouse Networks
3. 10 down / 2 up
4. Modem make and model: Terayon, TJ715
5. Motorola VT2142
6. Modem - Router - Vonage (QOS is setup to prioritize Vonage)
7. Issue: If I am on a phone call and answer another call with call waiting, if I hang up with the second call, the first call is OK for about 30 seconds. As soon as the second line disconnects, I lose the first call. The dial tone is also gone for about 2 minutes.

Support apparently pushed an update to my Vonage box, but it made no difference.

Test results:
Speed test statistics
---------------------
Download speed: 8395368 bps
Upload speed: 1965792 bps
Quality of service: 93 %
Download test type: socket
Upload test type: socket
Maximum download pause: 51 ms
Average download pause: 2 ms
Minimum round trip time to server: 48 ms
Average round trip time to server: 97 ms

VoIP test statistics
--------------------
Jitter: you --> server: 1.3 ms
Jitter: server --> you: 3.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 33
Estimated MOS score: 4.1

Posts: 4572 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4572

That's a tough one; I've never heard of a similar problem. I'm betting only tech support will be able to help with this.

In the meanwhile, do you also lose internet service when this happens?

Posts: 486 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 486

try setting your bandwidth saver to the lowest setting to see if that helps.