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diazou Posted:
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On Mar 21, 2017 at 00:08:24

jeddaisg Posted:
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On Feb 23, 2017 at 12:33:52

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Av8rix Posted:
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tplink Posted:
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toconnell
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Joined: May 15, 2008
Posts: 2

PostPosted: Thu May 15, 2008 12:45 pm    Post subject: Call Waiting Causes Dropped Call Reply with quote Back to top

1. Cocoa, Floriday
2. Brighthouse Networks
3. 10 down / 2 up
4. Modem make and model: Terayon, TJ715
5. Motorola VT2142
6. Modem - Router - Vonage (QOS is setup to prioritize Vonage)
7. Issue: If I am on a phone call and answer another call with call waiting, if I hang up with the second call, the first call is OK for about 30 seconds. As soon as the second line disconnects, I lose the first call. The dial tone is also gone for about 2 minutes.

Support apparently pushed an update to my Vonage box, but it made no difference.

Test results:
Speed test statistics
---------------------
Download speed: 8395368 bps
Upload speed: 1965792 bps
Quality of service: 93 %
Download test type: socket
Upload test type: socket
Maximum download pause: 51 ms
Average download pause: 2 ms
Minimum round trip time to server: 48 ms
Average round trip time to server: 97 ms

Voip test statistics
--------------------
Jitter: you --> server: 1.3 ms
Jitter: server --> you: 3.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 33
Estimated MOS score: 4.1
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat May 17, 2008 7:25 pm    Post subject: Reply with quote Back to top

That's a tough one; I've never heard of a similar problem. I'm betting only tech support will be able to help with this.

In the meanwhile, do you also lose internet service when this happens?

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Steve Gray
Orlando, FL
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Sun May 18, 2008 9:45 am    Post subject: Reply with quote Back to top

try setting your bandwidth saver to the lowest setting to see if that helps.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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ski2relax
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Joined: Dec 29, 2006
Posts: 7

PostPosted: Wed Mar 25, 2009 3:52 pm    Post subject: call waiting disconnects call Reply with quote Back to top

Did you ever figure out how to fix this issue. I am having the same issue and can't take it any more I use my phone for work and I am loosing important calls. I hate to switch but can't afford not to if it keeps dropping my calls.
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toconnell
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Joined: May 15, 2008
Posts: 2

PostPosted: Wed Mar 25, 2009 4:13 pm    Post subject: Reply with quote Back to top

I haven't fixed it, though I did find a way to minimize its effect. When you want to go back to the original call, just hang up the phone completely. Your phone will start to ring. Let it ring 3 times... you'll notice the third ring is a little shorter. Once you hear that third ring, pick up the phone and you'll be good to go.

Just warn the original caller that they are going to hear the phone ringing before you come back.
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ski2relax
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Joined: Dec 29, 2006
Posts: 7

PostPosted: Wed Mar 25, 2009 4:32 pm    Post subject: Call waiting drops calls Reply with quote Back to top

My problem is I want to talk to the second caller so I say good bye to the first caller and click over then 60-180 sec later my call completely drops and I can't get a dial tone for about 80 seconds.
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