Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
If you cook meals
for the rest from
the week, it can
save you a lot of
time. I
established
...

In The Forum:
Vonage UK
Topic:
Wholesale Memphis Grizzlies Jerseys
On Aug 18, 2017 at 20:20:06

ElalfZek Posted:
oakley big taco
sunglasses A pair
of Converse may be
the everyone shoe
hence conjures
...

In The Forum:
Vonage
Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
krl007
New Forum Member
New Forum Member


Joined: May 08, 2008
Posts: 2

PostPosted: Thu May 08, 2008 5:38 am    Post subject: Troubleshooting to see if D-Link VTA is bad Reply with quote Back to top

I've had Vonage for over 8 months and recently started having problems with it keeping 3 green lights. I ran the test on the sticky and here's what it said..(the highest of three tests)

Location: Delaware
Cable internet
Linksys router
Modem----Lynksys----VTA

Speed test statistics
---------------------
Download speed: 959712 bps
Upload speed: 108304 bps
Quality of service: 79 %
Download test type: socket
Upload test type: socket
Maximum download pause: 427 ms
Average download pause: 33 ms
Minimum round trip time to server: 212 ms
Average round trip time to server: 223 ms

Voip test statistics
--------------------
Jitter: you --> server: 1.2 ms
Jitter: server --> you: 3.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 1
Estimated MOS score: 3.9

I have it going thru a Linksys BEFSR41 router which is two days old and my cable modem was just changed to a new one today. I thought that would take care of it I notice that after some calls or after it's been sitting a while, my Phone light goes out and I lose the internet light on both my router and modem and then I need to reboot the VTA/Router/Modem, which is starting to be a pain each time it happens. I can't explain it, for 7 months it worked liked a charm...now I gamble on seeing the internet button on the VTA staying solid green. Ok, I just got done having a 10 minute convo with my wife and it went fine. Wierd. Should I try a new VTA? Can I keep my same # if I do get a new VTA?

Update: I've been watching it since this post, the internet drops approx every 2 hours OR after certain calls
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat May 10, 2008 8:32 pm    Post subject: Reply with quote Back to top

I assume that this is a D-link VTA plugged into the Linksys router. If you're losing internet service every few hours, even when you don't make a call, I'd be inclined to blame the router, the modem, or your internet service. It's hard to see how the VTA could cause it. Since you've been using the modem and service without problems and the router is new, the router would seem to be the culprit.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
edwin_m
New Forum Member
New Forum Member


Joined: Jun 09, 2008
Posts: 1

PostPosted: Mon Jun 09, 2008 12:43 pm    Post subject: VTA IP Acquisition -- Lessons Learned Reply with quote Back to top

I've had infuriating problems in getting my VTA-VR adapter to acquire or announce its IP address (see copy of heart-felt note below), but I've finally succeeded.

LESSONS LEARNED:
!. I left the adapter unpowered for an extended period, and then I held down the reset button for 30 seconds rather than 10 seconds, and the device did finally reset itself, and subsequently acquiired an IP address via DHCP, allowing me to access the admin interface.

2. Perfoming a VTA button-down reset with power on, then connecting it directly to the cable/DSL modem (both unplugged, power on modem, power on adapter after modem initializes) is the surest way of isolating the problem to either the modem or the adapter. (If it works, the problem is elsewhere.)

3. Don't expect 1st level technical support to offer anything useful if you know what you're doing and have done your homework.

4. Forget about the heart-felt comments to technical support (and probably any person you can communicate with in any largish organization.) The recipient will merely reflexively press the "I apologize for any inconvenience this may cause." key.

TECHNICAL DETAILS / HEART-FELT EMAIL EXAMPLE

Folks --
I've just about had it with trying to get get my Vonage service working in my new home in Chicago through a Vonage VTA-VR adapter. The fundamental problem is that the adapter, like most equipment, is BRAIN-DAMAGED, in that if the simple stuff doesn't work, diagnosing the problem is either tedious or just impossible. I have have spent a total of over ten hours trying this and that and scouring manuals attempting to find or generate an IP address by which I could communicate with the adapter's admin interface. I have reset it multiple times, connected it through four separate devices in multiple ways in an attempt to access the fixed IP address or get it to acquire an IP via DHCP, to no avail. To use a psychological term, I am absolutely R*P-SH*T.

What is most telling is that the VTA adapter can't aquire an IP address even when directly connected to the Att-customized Motorola MSTATEA DSL modem. (Both modem & VTA powered-down, and modem then VTA powered up.) Both the modem and VTA show a successful "Internet" connection (green signal) to each other, but the VTA can't acquire an IP address via DHCP (Double blink Power light.) One of my computers is able to acquire an IP via DHCP when directly connected to the DSL modem, indicating that the fault lies in the VTA device.

I do believe that VTA adapter is physically undamaged since it worked briefly when I first connected it (but then I reset it as part of configuring other parts of my setup) but has gotten into an inaccessible state.

WHAT I WANT FROM Vonage: Although my VTA is a half-year out of warranty, I wish to receive another apapter pending return of mine. (I am willing to provide a credit card no. against its return.) I do not want to receive instructions on how to stand on my head some more.

If I can not get this to work with very little further effort, I will terminate the Vonage service.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 8.03
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.76 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum