Hello Hello then I hear a dog barking in background????

Posts: 2 · New Forum Member Joined: May 07, 2008 Posts: 2

This has happened to me more than 30-40 times now so its not a one off.

I make a call then the phone rings,but the give away (as its happened so many times) is the 'ring ring' is slightly muffled .

Then someone (a recording) answers the phone and they say " hello hello" the I would say is such and such there. and the recording would say " I just go and get her" and then I hear a dog barking and some background noise. The first time this happened I waited for my friend to come to the phone for around 5 minutes before I thought. she hasn't got a dog!!

Anyone had this?

Posts: 32 · Vonage Forum Junior Joined: May 22, 2007 Posts: 32

I have gotten the same thing several times trying to call my friend in the UK. It is really strange.

I wasnt sure if it was a recording or not though. Really strange. I don't know where the call is being routed but its definitely weird.

Posts: 5 · New Forum Member Joined: May 14, 2008 Posts: 5

This happens to me also! At is truly bizarre.
At first I didn’t realize what was happening, then when it happened a few times I realized.
Now it happens so often that I can recognize it, and I immediately hang-up and then redial.
One thing I have noticed is that it only happens to me when I dial UK numbers.
I don’t know if Vonage uses any third-parties to terminate calls to the UK, if yes then I think one of them is playing games….

Posts: 1 · New Forum Member Joined: May 17, 2008 Posts: 1

This happened to me me three times this week calling different UK mobile phone numbers. It also happened to a colleague also calling a UK mobile number. We realised it was a recording after hearing it several times. The dog always barks in the same places...the people shouting at each other over the TV is always the same...and you sit and wait. This is some spoof. Its creepy at first. Its also a nuisance when you are trying to call someone and getting routed to this.

Posts: 1162 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1162

maybe this should be posted in the U.K area, someone there might be able to help.

Posts: 64 · Full Forum Member Joined: Jun 24, 2006 Posts: 64

You call a number in the UK and get what seems to be a live person - or is it a voice-prompted version of someone's idea of voice mail Hell? Then you realize it's some kind of prank/scam.

Same thing happened to me when calling a UK cell phone. As in prior posts - hello, dog, TV in background. Very wierd. I hope someone can run this to ground.

I think this points out a vulnerability of whomever Vonage is using to terminate cell calls in the UK....

Posts: 5 · New Forum Member Joined: May 14, 2008 Posts: 5

It happened to me again today. Sad

This time I made a record of the time and then logged into my vonage account to see how it was shown. The account shows it as a normal call, which means we are paying for this...

Posts: 1162 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1162

Call customer service and give them the number to try.

Posts: 5 · New Forum Member Joined: May 14, 2008 Posts: 5

it is not related to specific number.

It happens on different numbers, and if I hit redail then I am usually connected to the number I tried to call the first time...

Posts: 5 · New Forum Member Joined: May 14, 2008 Posts: 5

It happened to me again today.
I have been keeping a log of the exact calls (copied from my Vonage recent activity log, so I know that Vonage has a record of these calls).

I opened a case and send a record of three calls in the last 10 days where I had this. I described the problem clearly as happening only sometimes with random UK numbers, and noted that these three calls were examples of where it happened. I even put a link to this thread to show that other people have the same problem.

I got a reply saying "we called the numbers you provided and were able to connect... reply back if you are still having a problem connecting to those numbers." Rolling Eyes