Landline calls being charged for

Posts: 109 · Vonage Forum Senior Joined: Mar 30, 2005 Posts: 109

I've received my latest bill today and noticed that several land line calls have been charged for.

All these charged calls were made on 1st May. I made landline calls before and after in the same billing period and these have not been charged for.

My first reaction was I must have exceeded the fair usage policy and was now being charged, but the fact I had calls in the same billing period not charged for means that's probably incorrect.

I've claimed the money back.

Anyone else had this problem?

Posts: 426 · Posted: Sun May 04, 2008 12:02 pm Post subject:

Where they charge as local or international calls?

Posts: 109 · Vonage Forum Senior Joined: Mar 30, 2005 Posts: 109

Well, I don't know, I'm not usually charged for national calls Very Happy

But, I emailed Customer Services.

Their first reaction was I was being charged for cellphone calls! After pointing out to them they're not mobile numbers, they agreed and refunded.

Of course, no explanation.

Posts: 2 · New Forum Member Joined: May 07, 2008 Posts: 2

[quote="ifd001"]I've received my latest bill today and noticed that several land line calls have been charged for.
quote]

Just noticed this too.... infact 12 quid for calling a 020 london number !

Reported it through the 'request a credit' link, but nothing back - is it better to email them ?

Posts: 109 · Vonage Forum Senior Joined: Mar 30, 2005 Posts: 109

I couldn't find the "request a credit" link ... so emailed. (Though I see it now ....).

Not actually had the credit yet, I'm guessing that'll appear on the next bill.

Posts: 109 · Vonage Forum Senior Joined: Mar 30, 2005 Posts: 109

credit is showing online

Posts: 2 · New Forum Member Joined: May 07, 2008 Posts: 2

I asked them twice over the support links how and why this happened and if I needed to check my bills every month because they are trying to rob me Wink

.... I got a typical answer which ignored my questions totally:

We are sorry for this mistake, if you want to check you bills you can view them online.

Posts: 109 · Vonage Forum Senior Joined: Mar 30, 2005 Posts: 109

I do check my bill every month, first time ever there's been an issue though. I just scan the charged amounts.

Posts: 13 · Vonage Forum Associate Joined: May 31, 2008 Posts: 13

i spoke to vonage re this,asking why i was sent the email quating the following usage.No calls over 5 minutes unless dialed to me.And calls dialed to me over 2 hours were paid for by the caller,not me.The reply was....Thats ok as long as you don't make calls of more than 2000 hours per month.How many hours are there in a month?.Enough said.