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Vtolds
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Joined: Apr 29, 2008
Posts: 6

PostPosted: Tue Apr 29, 2008 6:31 pm    Post subject: Call Cuts in and out when calling out Reply with quote Back to top

So ever since I had Vonage are call quality is horrible no matter what setting we use. Right now if we make a call out the person recieving the call describes it as bad cell phone reception (cutting in and out). Incoming calls there appears to be no problem. I have chatted with customer service and have got no where. I was told by someone that my modem probably isnt the best for Voip so I wanted to know what is a better choice. Right now we have a motorola wireless surfboard.
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Darrell_G
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PostPosted: Wed Apr 30, 2008 7:57 am    Post subject: Reply with quote Back to top

See the sticky at the top of the forum page: "What to post when having technical trouble with Vonage." http://www.vonage-forum.com/ftopic7191.html
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Vtolds
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PostPosted: Wed Apr 30, 2008 8:05 am    Post subject: Reply with quote Back to top

My location is Stowe Vermont.

ISP is Stowe Cable

up is around 300 and down is around 700 kbps but I can test better when I am home.

Modem is a Motorola SBG900

Vonage adapter is a Motorola VT 2442

Setup is Modem, Network Switch which splits off to 2 computers and Network Printer and the Vonage adapter.

I am experiencing choppy audio on out going calls only. I can here the person I am talking to fine but they claim I am cutting in and out. In coming calls appear to be fine both ways but has in the past been choppy sound both in coming and out going.

I have to run the test when I get home but when I talked to tech support they had me run it and it was not very good.
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Vtolds
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PostPosted: Wed Apr 30, 2008 7:21 pm    Post subject: Reply with quote Back to top

Test 1 Uploading 40kb/s

Download speed 1631 Kbps (socket test)
Upload speed 282 Kbps (socket test)
Quality of service 74 %
Maximum delay 325 ms
Round trip time 84 ms
Upstream jitter 52.1 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 11.8 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

Test 2 no downloading or uploading

Download speed 1347 Kbps (socket test)
Upload speed 577 Kbps (socket test)
Quality of service 36 %
Maximum delay 339 ms
Round trip time 91 ms
Upstream jitter 50.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 15.0 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

Test 3 excessive download 270kb/s down


Download speed 415 Kbps (socket test)
Upload speed 264 Kbps (socket test)
Quality of service 5 %
Maximum delay 485 ms
Round trip time 136 ms
Upstream jitter 100.1 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 49.2 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

Test 4 downloading limited to 150kb/s

Download speed 871 Kbps (socket test)
Upload speed 148 Kbps (socket test)
Quality of service 35 %
Maximum delay 571 ms
Round trip time 523 ms
Upstream jitter 55.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 18.5 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

Test 5 Downloading limited to 100kb/s

Download speed 808 Kbps (socket test)
Upload speed 257 Kbps (socket test)
Quality of service 8 %
Maximum delay 542 ms
Round trip time 107 ms
Upstream jitter 67.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 24.4 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %


Test 6 Downloading 50kb/s


Download speed 1893 Kbps (socket test)
Upload speed 305 Kbps (socket test)
Quality of service 56 %
Maximum delay 234 ms
Round trip time 111 ms
Upstream jitter 23.5 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 11.9 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

Test 7 Downloading 25kb/s

Download speed 2339 Kbps (socket test)
Upload speed 434 Kbps (socket test)
Quality of service 78 %
Maximum delay 175 ms
Round trip time 87 ms
Upstream jitter 51.1 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 20.2 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %


So obviously the less I download and use up bandwidth the better Voip I have. How do I make it so I can download and still keep a good connection for my phone?
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Darrell_G
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PostPosted: Wed Apr 30, 2008 8:02 pm    Post subject: Reply with quote Back to top

The quality of your Vonage calls is highly dependent upon the quality of your isp connection and available bandwidth. How is the quality of your calls when you're not using the internet and or downloading and uploading files? What is yourISP's advertised download and upload speeds? Do you have a router that has good QoS capabilities? A router with good QoS functions will enable you to give your Vonage device priority while you're uploading or downloading files when you're on a call.
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Vtolds
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Joined: Apr 29, 2008
Posts: 6

PostPosted: Wed Apr 30, 2008 8:49 pm    Post subject: Reply with quote Back to top

I just looked at the specs of my Modem, and it said nothing about Qos. Can you make a recommendation.
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Darrell_G
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Posts: 881

PostPosted: Wed Apr 30, 2008 10:01 pm    Post subject: Reply with quote Back to top

I need you to respond to this question: How is the quality of your calls when you're not using the internet and or downloading and uploading files?

Your modem does not offer QoS, a wireless router does.
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Vtolds
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PostPosted: Thu May 01, 2008 6:16 pm    Post subject: Reply with quote Back to top

Call quality is better with no downloading. Recommendations for a router?
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Darrell_G
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Posts: 881

PostPosted: Thu May 01, 2008 7:36 pm    Post subject: Reply with quote Back to top

The Linksys WRT54GL loaded with third party firmware such as Tomato firmware, (most current version is 1.19) is a very popular wireless router on this forum. Although this is an excellent router, let it be known that if you have issues with your isp connection, the WRT54GL CANNOT correct such a problem. If your issue is solely related to distributing available bandwidth to your most time sensitive appliication, i.e. Vonage, setting up QoS on the WRT54GL "should"correct your problem.

Is your cable modem also a combo wireless router? I'm not that familiar with that model. You may want to consult with Motorola and ask them if there are any QoS settings within the SBG900 that could help your current situation.
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Vtolds
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PostPosted: Thu May 01, 2008 9:00 pm    Post subject: Reply with quote Back to top

It is a modem/wireless but I looked at the specs and I saw nothing saying QoS.
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