Cant fax with vonage!!

Posts: 1 · New Forum Member Joined: Apr 26, 2008 Posts: 1

Cant fax !! at all!! it works sometimes ,, never consistent,, i then call there customer support who is in freakin India or Philippines
that person will run some tests,, and once again,, I CANT FAX !!!!!!!!!!!! don't use this co' if you intend to Fax!

Posts: 170 · Vonage Forum Master Joined: Jun 12, 2006 Posts: 170

And yet I fax with almost 100% success and have for years with Vonage, from both a PC / Modem using Winfax 8.x and a CXT softmodem built into my Gateway PC and from a stand-alone Samsung fax machine.

And I've never made a single adustment to any hardware or setting to make it happen -- closest I have come to an adjustment is that I always have a DSL filter attached to the line I am faxing on.

By the way, I don't use a Vonage fax line, as I typically send 2 or 3 faxes a month and I rarely receive faxes. This is just from my regular Vonage voice line.

Now, all of this is not to say Vonage is flawless when it comes to faxing -- I believe I am lucky with the simple success I have experienced. But it is also untrue to suggest that you can't use Vonage for faxing or you should avoid Vonage if you need to fax. There are a lot of tips to make it work better, many on this board, many more in other places.

For the POSSIBLE savings (obviously depends on your usage and your needs), it CAN be worth changing hardware (fax machine or fax modem) to find the one that works best. Point is - faxing and Vonage CAN work very reliabily!

Posts: 30 · Vonage Forum Junior Joined: Nov 02, 2007 Posts: 30

Rather than a rant, why not give us some facts to work with. What make and model fax machine are you using? What indications do you get when you have a problem?
I fax all the time and haven't had a problem sending or receiving on an HP 7250.

Posts: 150 · Vonage Forum Master Joined: Dec 06, 2006 Posts: 150

I have two vonage lines that I fax on, one is the 250 minute - outgoing fax line and one is the unlimited voice line. I keep the baud rate at no more than 9600 and ECM-off, as per Vonage's recommendation, and I have consistently good luck with my faxes.

Posts: 406 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 406

My fax is a POTS line, distintive ring, but when I need to send a LD fax, I simply switch to my Vonage voice line and have no problems, 9600 BPM, no ECM.

Posts: 1 · New Forum Member Joined: May 02, 2008 Posts: 1

I nver had problems faxing with Vonage for over a year.. of course the problem occured just when they switched all of their support help to India. I have a Brother MFC-5860CN and rarely can I get a fax to go through on my dedicated Vonage fax line. When i have called Vonage for help I feel like I am beating my head against the wall.. Last technician I spoke to said that I should change my setting sso I could better recieve international faxes and that should solve my problems... Ugh I could scream. If my vonage business phone wasn't already advertised so many places then I would be tempted to call it a day....
Any help would be appreciated. So I don't have to try sending a fax 5 plus times before it goes through....