Lossing incoming audio 5 seconds into the call

Posts: 5 · New Forum Member Joined: Apr 26, 2008 Posts: 5

I have an interesting problem. After a few days Vonage system is operating, it gets into a state where all incoming call loose incoming audio 3-5 seconds after I answer. I can hear the caller for 5 seconds and the dead silence. But the caller can hear me. When I make originating calls, I have no problems.

To remedy the problem, I need to reboot my Integrated Motorola Cable Modem/WiFi/Router. Then the problem goes away for a few hours or a few days, but always comes back. Rebooting Vonage voice router does not help. I spent countless hours with Vonage support but it always end at reboot your system and then problem temporarily goes away. Cry

Anyone seen anything similar or knows how to remedy the problem? I am using Motorola integrated cable modem/WiFi/router. On LAN side I have a hub with a few computers and then Vonage router is plugged into one of the HUB's ports.

Posts: 4482 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4482

If you're using a cordless 2.4 GHz phone, replace it with a wired phone for awhile and see if that takes care of the problem. Also see what happens if you remove the hub and plug the Vonage device directly into the router.

Posts: 5 · New Forum Member Joined: Apr 26, 2008 Posts: 5

All the phones but one are ringing fine. Only this one does not. ALthough it works fine at my friend's house.

Posts: 4482 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4482

I think you've mixed up this thread with the other one you started. Did you call tech support on the ringing issue? It's a long shot, but I think it needs to be tried.

Posts: 5 · New Forum Member Joined: Apr 26, 2008 Posts: 5

Yes, you are right. I did mix up the two subjects.

Loss of audio is nothing to do with the cordless phone. I tried with coreded phone with the same result. It some kind of incompatibility between vonage servers, my cable modem and vonage voice router.

Posts: 4482 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4482

Did you try removing the hub?

Posts: 5 · New Forum Member Joined: Apr 26, 2008 Posts: 5

I did remove the hub, but even with hub, audio does not start disappearing right away. I cannot run withough hub for extended period of time as I do not have enough ports.

Posts: 4482 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4482

How many LAN ports does the integrated modem/router have? Can one be dedicated to the Vonage device with the hub on another?