Vonage Fair Useage Policy?

Posts: 12 · Vonage Forum Associate Joined: Sep 02, 2005 Posts: 12

Anyone got caught up in the 2000 min thing yet ?

Posts: 3 · New Forum Member Joined: Aug 09, 2008 Posts: 3

according to there website and fair usage policy. The 2000 mins cap doesn't include calls vonage to vonage and only to landline calls

Vonage Fair Usage Policy

If during any monthly billing cycle you exceed the fair usage limits set out below we may terminate your service immediately or, at our sole discretion if we consider it appropriate, we may suspend your service and offer you an alternative call plan applicable to your usage. If having offered you an alternative you do not agree to move to the new call plan we reserve the right to terminate your service immediately. Termination charges apply.
Fair Usage Limits

The following fair usage limits (with the exception of any specific call plans listed below) apply to all call plans, including those pre-dating the current version of this Fair Usage Policy.

The service is subject at all times to a limit of 2000 minutes in aggregate during each monthly billing cycle for outgoing inclusive calls to international countries specified in your call plan and for outgoing inclusive calls when calling UK landline numbers starting with 01, 02 and 03. Vonage to Vonage calls are excluded from this policy

Calls included in your call plan have a maximum call duration of 4 hours per call, after which time the call will be disconnected.

Latest Version: 6th May, 2008

Posts: 10 · Vonage Forum Associate Joined: Sep 09, 2008 Posts: 10

I wish I had visited this forum before Smile

I signed up last night !

I just rang them, cant speek to the cancal people until the morning, but was told to refuse the parcel when it arrives.

I have to ring again to cancel...

This is very bad..

Thanks guys, even though I would never use the 2000 min, I might !

Update, keeping Vonage, but annoyed they dont say anything about this 2000 min cap