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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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quails
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Joined: Apr 17, 2008
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PostPosted: Sat Apr 26, 2008 9:14 am    Post subject: Reply with quote Back to top

Anyone seen any good alternatives, very tempted by BT Total Broadband, the free dual tuner freeview recorder you get is quite good according to my brother in law.

I'm on a premium ISP anyway, so this might actually save me a small amount.
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Fonegeezer
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Joined: Sep 02, 2005
Posts: 12

PostPosted: Sat Apr 26, 2008 1:12 pm    Post subject: Reply with quote Back to top

Got my e-mail reply from Vonage c/services today:

Thank you for choosing Vonage, the #1 rated digital phone service!

I understand that you are concerned about our fair usage policy which states that your monthly usage should be less than 2000 minutes.

The fair usage policy is introduced to UK customers to ensure that all customers are using our services for normal and reasonable purposes and not anything contrary to the usage patterns they have subscribed to. The 2000 minute threshold was kept after checking the usage pattern of different customers.

We have similar policy for U.S and Canada customers also.

For information on the Fair Usage policy, please visit sections 4.10 and 7.2 of our Terms of Service by visiting the link below:

--------

Vonage not such a good deal now eh ? ...1hr and a bit per day total
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Cherimoya
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Joined: Jan 15, 2006
Posts: 14

PostPosted: Sat Apr 26, 2008 3:04 pm    Post subject: Reply with quote Back to top

Fonegeezer wrote:


We have similar policy for U.S and Canada customers also.



Could you reply to them and ask them where in the US Terms of Service this is mentioned - I don't believe it is true.
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NUTTER123
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Joined: Aug 25, 2006
Posts: 15

PostPosted: Sat Apr 26, 2008 3:38 pm    Post subject: Reply with quote Back to top

Can look at the US terms here.

http://www.vonage.com/features_terms_service.php?lid=footer_terms&refer_id=WEBTS0706010001W1#CHANGES
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Cherimoya
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PostPosted: Sat Apr 26, 2008 4:35 pm    Post subject: Reply with quote Back to top

Exactly no mention of any explicit usage cap - only a vague reference to inappropriate use
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quails
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PostPosted: Sun Apr 27, 2008 10:18 am    Post subject: Reply with quote Back to top

There's no mention of usage caps on the BT anytime tariff, if you can live with Skype-out for calls you make internationally then going to this BT tariff at 5.95 per month is a better deal than Vonage.
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Fonegeezer
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Joined: Sep 02, 2005
Posts: 12

PostPosted: Sun Apr 27, 2008 2:20 pm    Post subject: Reply with quote Back to top

Well latest from Von. c/s

Quote:
"I understand that you would like to know regarding "2000 min fair usage policy" in the U.S. terms and conditions.

Please accept my sincere apology for the unfortunate chain of events which led up to your last email correspondence.

The "Fair Usage Policy" is for the UK customers. I realize that you are greatly inconvenienced by this situation. I apologize for any inconvenience that may have been caused"...blah blah...

But still showing their webpage as : "No Limit on Calls" then two links on to see the "usage" thing.
Sure that's not iin accordance with advertising standards ?? Mad
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NUTTER123
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Joined: Aug 25, 2006
Posts: 15

PostPosted: Sun Apr 27, 2008 2:26 pm    Post subject: Reply with quote Back to top

Absolutely beggars belief still why we here are getting more or less shafted with fair use getting slapped on us all of a sudden for no reason. Shouldn't Vonage have given us a lot more notice and a grace period before they did this?
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Cherimoya
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Joined: Jan 15, 2006
Posts: 14

PostPosted: Sun Apr 27, 2008 2:36 pm    Post subject: Reply with quote Back to top

Unfortunate chain of events...LOL..... more like unfortunately we have been caught out as the bunch of liars we are.

So next time I'm in the US I'll pick up an adaptor and use it here instead.

How does that help them any?
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quails
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Joined: Apr 17, 2008
Posts: 9

PostPosted: Mon Apr 28, 2008 1:29 am    Post subject: Reply with quote Back to top

Cherimoya wrote:

So next time I'm in the US I'll pick up an adaptor and use it here instead.


Could be a business opportunity for somebody on ebay to sell these.

Also whilst in US suggest you consider buying a "combine-a-line", I've ordered one through ebay, it combines 2 lines e.g. land line and Voip into one socket, you can apparently receive calls then on the same DECT phone and also when you call out select which line you want it to use. I intend now to get people to call me on landline and call out on new Voip provider, means that if I need to change provider again then I don't need to tell everyone another new number.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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