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kiersten
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 29, 2008
Posts: 86

PostPosted: Wed Apr 23, 2008 12:46 am    Post subject: my outbound caller ID shows up as "BUGS BUNNY" Reply with quote Back to top

When I had Verizon landline phone, my outgoint caller ID was
displayed as "Kiersten Smith" with my phone number under it.

After I ported that number to Vonage, the caller ID became
weird. The name was spelled incorrectly on the other person's
caller ID box.

Last week, after getting no real help from Vonage tech support,
I decided to try things myself. I ended up logging to my account
on Vonage's website. I went to the account info change page and
change my first name to [B]Bugs[/B] and last name to [B]Bunny[/B]. I figured,
what's the worse that can happen, right?

Well.... this afternoon I called my mother... she didn't pick up
after I kept calling and calling. I knew for a fact that she was
home. It turned out that she didn't want to pick up the phone
because the caller ID box said [B]"Bugs Bunny"[/B] was calling her... Sad Needless to say, I had to explain to her what had happened...

I went back and changed my account name to just "K. Smith"
but no telling whey my caller ID will go back to normal.

Oh... does this prove that Vonage is not telling the truth when it
said it had no control over caller ID data? Sad
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed Apr 23, 2008 2:33 pm    Post subject: Re: my outbound caller ID shows up as "BUGS BUNNY" Reply with quote Back to top

kiersten wrote:
Oh... does this prove that Vonage is not telling the truth when it said it had no control over caller ID data? Sad


Hmmmm, well I stand corrected in spreading the myth Embarassed

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Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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kiersten
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 29, 2008
Posts: 86

PostPosted: Wed Apr 23, 2008 3:46 pm    Post subject: Re: my outbound caller ID shows up as "BUGS BUNNY" Reply with quote Back to top

[quote="ed56"][quote="kiersten"]Oh... does this prove that Vonage is not telling the truth when it said it had no control over caller ID data? Sad[/quote]

Hmmmm, well I stand corrected in spreading the myth Embarassed[/quote]

well.... it's a YMMV thing.... my co-worker who referred me to
sign up for Vonage service still has caller ID problems. He's been
with Vonage for about a year and half, after porting his home
phone number from Cox Digital Telephone to Vonage. Whenever
he calls me, my caller ID box says "Vonage Holdings"....
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed Apr 23, 2008 4:16 pm    Post subject: Re: my outbound caller ID shows up as "BUGS BUNNY" Reply with quote Back to top

kiersten wrote:
Well.... this afternoon I called my mother... she didn't pick up
after I kept calling and calling. I knew for a fact that she was
home. It turned out that she didn't want to pick up the phone
because the caller ID box said "Bugs Bunny" was calling her... Sad


You could have fun with this, use Barack Obama, George Bush, Osama Bin Laden, Harry Potter, the list goes on Very Happy

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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ok
Full Forum Member
Full Forum Member


Joined: Jun 13, 2007
Posts: 47

PostPosted: Thu Apr 24, 2008 12:22 am    Post subject: Reply with quote Back to top

Question Exclamation

I thought that this was the primary reason this feature was not available for so long and there could be regulatory or legal issues.
This could be use to launch social engineering attacks and to obtain confedential personal information or gain unauthorized information or access.
I think the CID name should tied to the credit-card name or SSN and should be verified agains some such authoritative source else there is some law suite in waiting. Eek
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NHTracker
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 23, 2005
Posts: 134

PostPosted: Thu Apr 24, 2008 7:59 pm    Post subject: Reply with quote Back to top

ok wrote:
Question Exclamation

I thought that this was the primary reason this feature was not available for so long and there could be regulatory or legal issues.
This could be use to launch social engineering attacks and to obtain confedential personal information or gain unauthorized information or access.
I think the CID name should tied to the credit-card name or SSN and should be verified agains some such authoritative source else there is some law suite in waiting. Eek


Spoofing caller ID is still legal. It shouldn't be but it is.
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whatumean
Vonage Forum Master
Vonage Forum Master


Joined: Apr 09, 2007
Posts: 168

PostPosted: Fri Apr 25, 2008 12:06 pm    Post subject: Sorry to say... Reply with quote Back to top

I highly doubt that this is the case. Editing your first name and last name to something will not cause your outbound caller ID to change. Vonage does not pass pass this information to the CNAM database. If and when it does, there would be a lot of validation that will take place because of this kind of scenario.
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