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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Austex61
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PostPosted: Tue Apr 22, 2008 9:31 am    Post subject: Local incoming calls are long distance! No fix offered??? Reply with quote Back to top

I was so happy to switch to Vonage, feeling like I was escaping ATT. Only to find out the service is useless because my calls from my work to my house are long distance! My cell calls fine. All of my local family and friends are killing me because they can't call. Family is extra heated because we have a newborn. I'm getting it bad from my wife because I look like I got a good serving of "you get what you paid for!" I emailed tech support which promptly responded with a link to a non-Vonage website that I assume was supposed to explain I am SOL. Unless i'm way off, there was no resolution offered. Please, there has to be a way to make this service work, I want it to work!
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Austex61
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PostPosted: Tue Apr 22, 2008 10:01 am    Post subject: Reply with quote Back to top

Just in case someone that has any experience with my issue stumbles upon this, I found this thread: http://www.vonage-forum.com/ftopic21523.html+long+distance

Is that the problem? A number needs to be released or something???
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tglea
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Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Tue Apr 22, 2008 10:24 am    Post subject: Reply with quote Back to top

Can you give a little more detail? Why is your Vonage number long distance? Is it in the same area code? Did you select the same city/town? Vonage doesn't offer a local number in your city?

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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Tue Apr 22, 2008 10:28 am    Post subject: Reply with quote Back to top

Were you able to transfer your number to Vonage? Take a look at the following forum thread...your situation appears to be similar to theirs. http://www.vonage-forum.com/ftopic1832.html
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Austex61
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PostPosted: Tue Apr 22, 2008 10:46 am    Post subject: Reply with quote Back to top

Darrell_G wrote:
Were you able to transfer your number to Vonage? Take a look at the following forum thread...your situation appears to be similar to theirs. http://www.vonage-forum.com/ftopic1832.html


I originally had a bundle through Time Warner (Cable, Voip, internet). ATT offered their new fiber optic internet and cable package (Uverse), which has been great. I canceled my Time warner which sank my chances of getting my number transfered. I guess I figured ATT would offer a competitive phone package with what I purchased from them, wrong!

That thread you found is exactly what i'm experiencing. I just got off the phone with Vonage Service. The lady says even though you're having to dial long distance, it isn't billed as long distance.I hope she's right. I'd hate to tell everyone to call without worrying about paying. I guess we'll see...
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kamal
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PostPosted: Tue Apr 22, 2008 12:37 pm    Post subject: Reply with quote Back to top

others will get charged if they call your number and if it ment to be outside of there calling plans, you can call others free since its inlcuded in your calling plans. type in your number on this website, it will tell you which exchange/city it belongs to based on that you can see if its local or long distance.

http://www.numberingplans.com/?page=analysis&sub=phonenr

if its long distance, call back Vonage and ask for local exchange number.

also if you want to get your number back from timewarner you can call them back and open account and see if you can recover your number then once it become active, you can then transfer to Vonage.
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kamnet
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Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Tue Apr 22, 2008 6:59 pm    Post subject: Reply with quote Back to top

Whether or not a call to your phone is considered long distance isn't dependant on Vonage, but on phone company and plan of whoever is calling you.

If Vonage doesn't have a number available in your local exchange, or in the exchange of those who are calling you, you can always opt to pick up an 800 number service. This is very affordable, just an additional $4.99/mo with 100 incoming minutes, additional minutes are billed at 3.9 cents/min.
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