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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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jbone1
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Joined: Apr 20, 2008
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PostPosted: Sun Apr 20, 2008 2:53 pm    Post subject: "wrong port" error code on one jack only Reply with quote Back to top

I recently activated my Vonage service and eveything seems to work fine in my bedroom, LR, and office. However I get the "your phone my be connected to the wrong port" error in the kitchen.

Note: I only have to phones connected, and the house is brand new and not Telco has delivered service to the dmarc.

Any assistance or advice is appreciated.

-Jason
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sun Apr 20, 2008 3:41 pm    Post subject: Reply with quote Back to top

It sounds like your phone jack in the kitchen is wired wrong.

The V-Portal has its second line on the outter pair of pins on the line 1 jack (and vice versa -- the first line is on the outter pair of pins on the line 2 jack). If you're getting the "wrong phone port" message then you're accessing the 2nd line of the V-Portal (which isn't active, unless you subscribe to a second line).

Its ordinarilly fairly easy to swap the pairs of wires in phone jacks. This webpage has good information on the basics of telephone wiring and how to modify.
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Steve48
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Posts: 4777

PostPosted: Sun Apr 20, 2008 4:43 pm    Post subject: Reply with quote Back to top

Good information. I know that the V-portal has two separate phone jacks for lines 1 and 2, like most of the Vonage adapters. If the line 1 port has line 2 on the outer contacts, then I gather that the line 2 port would have line 1 connected to the outer contacts. Is that correct?

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Steve Gray
Orlando, FL
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trekologer
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PostPosted: Mon Apr 21, 2008 7:46 am    Post subject: Reply with quote Back to top

Steve48 wrote:
If the line 1 port has line 2 on the outer contacts, then I gather that the line 2 port would have line 1 connected to the outer contacts. Is that correct?


You are correct.
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jbone1
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PostPosted: Mon Apr 21, 2008 7:48 am    Post subject: Reply with quote Back to top

Thanks, will take a peek tonight. I did have to change the Jack b/c i could not find one with wall mounts in anything greater than 6-pin. My house is wired with Cat-5e. I had wired it to Gr-Blue stripe, Red-Orange. Got frustrated yesterday and moved onto hanging blinds before I broke something.


edited for spelling...
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Steve48
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Posts: 4777

PostPosted: Mon Apr 21, 2008 7:41 pm    Post subject: Reply with quote Back to top

Careful. You may have things crossed rather than just reversed; i.e., two lines connected together. Normal wiring for CAT5 is red- blue/white, green- white/blue, yellow- orange/white, black- white/orange. Line 1 is the blue pair and line 2 is the orange pair. By the old standard, line 1 is red/green and line 2 is yellow/black.

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Steve Gray
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jbone1
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PostPosted: Tue Apr 22, 2008 8:35 pm    Post subject: Reply with quote Back to top

Thanks everyone, hooked up the blue pair to the red-green and all is well again! Lol
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