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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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brettlynn
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PostPosted: Fri Apr 18, 2008 11:10 am    Post subject: Customer Disservice Reply with quote Back to top

My husband and I just spent several hours, yes hours, on the phone with customer service for Vonage trying to get the service disconnected. I had tried to get the service disconnected in November when I switched to Charter phone service but could not because the number had to remain active to correctly "port" to the new service. Apparently, Vonage forgot to disconnect me once the service was turned over to charter so they continued to take my money from my credit card account for the next 4 months.

When the credit card was stolen, I cancelled that number so Vonage was no longer able to collect money automatically from that credit card. It was then I got the voicemail call about needing to contact the billing department about paying my Vonage Bill.

I did contact them and asked them again to disconnect the service. They asked my several questions for security purposes and I answered them correctly however, since I had not been using the service nor do I receive paper bills from them, I did not know the last payment made amount or date. they refused to disconnect the service even though I begged them to do that.

So, I did extensive research on my accounts online, going back several months to find the date and amount of my last bill from Vonage. With that info, I once again called them and requested that they disconnect the service and refund the money they took form my credit card account. They refused to give me a refund, even though they had records of my previous request for service disconnection.

Finally, to add insult to injury, they are requiring me to pay another $40 to disconnect the service; this after they already have $120 from me for service that I did not want and tried to have disconnected.

Anyway, if you have read this far you can sense my outrage. Please reconsider signing up with Vonage for their service. It is nearly impossible to disconnect from them and they charge you money when you do disconnect. It is NOT worth the very small savings in monthly costs because they continue to steal money from you even after you have requested the service termination and charge you even more money to finally get the service turned off. None of the other phone services treats their customers like that. I am very pleased with Charter thus far and have Sprint/Nextel for my cell service and like them as well.
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tophtml
Vonage Forum Master
Vonage Forum Master


Joined: Dec 06, 2006
Posts: 174

PostPosted: Fri Apr 18, 2008 11:38 am    Post subject: Reply with quote Back to top

Are you aware that there is an official Vonage forum at:

http://forums.vonage.com

This is run by Vonage and may resolve your issues more expeditiously than this, unofficial, Vonage help forum. I say this because you need resolution regarding a policy/billing issue rather than technical support.

Good Luck.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Apr 18, 2008 12:07 pm    Post subject: Re: Customer Disservice Reply with quote Back to top

brettlynn wrote:
My husband and I just spent several hours, yes hours, on the phone with customer service for Vonage trying to get the service disconnected. I had tried to get the service disconnected in November when I switched to Charter phone service but could not because the number had to remain active to correctly "port" to the new service. Apparently, Vonage forgot to disconnect me once the service was turned over to charter


This an example where one can get tripped up porting a number and cancelling Vonage service. Unlike standard telephone companies, porting a number does NOT trigger a cancellation from Vonage. You also have to call them (after the port is complete) and cancel the service.

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