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terry2776
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Joined: Dec 31, 2004
Posts: 12

PostPosted: Fri Dec 31, 2004 1:25 pm    Post subject: Is it me or does something smell funny.... Reply with quote Back to top

I just got some BS about a problem about port disconnects and my router/adapter rebooting, I was told the port disconnects were because my ISP has issues. They told me because I pinged 20ms average to www.yahoo.com that that was why I would lose internet connectivity and get the network cable unplugged message. He said that he gets around 8ms and if I did it would work. Good luck, if the customers needed an 8ms ping to yahoo.com then Vonage would be out of business. When the RT31P2 is disconnecting the ports (first the phone, then the others) and after like a minute starts flashing the power light, then all port lights go black, then the Lan ports come on, then a few seconds later the phone light comes on, I doubt that is caused by a 20 ms ping to yahoo.com. It keeps doing this every 10 minutes or so. They flashed to the 1.26.01 firmware and it still does it.

I called back a couple hours later and they told me a different story about how my Toshiba PCX2600 Cable modem is a piece of crap and it is bad and I need a new one and how they normally don't do it but would sell me a motorola that works great and how it would stop my router from rebooting all the time.

I called my cable company and they did diagnostics on the cable modem and checked my signals and my connections quality and it all checks out.

Yeah this is cheaper, but when you have to call on your cell phone because this doesn't work, it kinda defeats the purpose when I have to pay my cell phone charges too.

And PLEEEEAAASE, would someone get the tech support guys some speach therapy, damn!!! Where is the support contracted to, India!?!?
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charliep3
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 10, 2004
Posts: 28

PostPosted: Sun Jan 02, 2005 2:58 pm    Post subject: Reply with quote Back to top

Vonage is growing fast. They are hiring large numbers of people and many of them are in tech support and maybe not as qualified as they need to be.

I'm happy with Vonage even though I've had some problems. I planned to rely on a cell phone as backup device and that turns out to be prudent for me. Simultaneous ring rocks.
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nimbleron
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Joined: Dec 06, 2004
Posts: 3

PostPosted: Sun Jan 02, 2005 9:08 pm    Post subject: Reply with quote Back to top

FWIW - my Vonage service works very well and my www.yahoo.com pings are in the range of 35ms to 100ms. Doesn't seem like that's your issue.
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voxadmin
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Joined: Jan 05, 2005
Posts: 1

PostPosted: Tue Jan 04, 2005 9:30 pm    Post subject: Re: Is it me or does something smell funny.... Reply with quote Back to top

terry2776 wrote:
I just got some BS about a problem about port disconnects and my router/adapter rebooting,?!?


As a former DSL and cable modem installer I have seen some strange crap but I have never seen a router reboot for a long ping time. The router is bad, I'm surprised that you really didn't smell it. I would bet that with the reboot cycle you have a short in something and the PTC fuse is resetting or the power supply is doing the crowbar/cool down/reset tango. I would eliminate the external sources of problems in preparation for sending it back for repair or replacement. First disconnect the phones and wait one "cycle" if it still reboots, pull the network cables and wait again. Assuming that it still reboots, I would connect power only after a good cool down period (20-30 minutes) and time it to the next reboot. Assuming that fails I would pull it and ship it ASAP, or make sure my insurance policy covers fire from faulty network gear. Good luck


Jason
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