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kiersten
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 29, 2008
Posts: 86

PostPosted: Thu Apr 17, 2008 11:55 am    Post subject: almost all 800 number sound like overseas calll... Reply with quote Back to top

I've only had Vonage for a few weeks.

All the local and domestic long-distance calls sound great. (knock on wood) Smile

However, 800 toll-free numbers sound like overseas calls. The voice
is clear enough, but there's always a constant white noise in the
background... I've even tried a bunch of random 800 numbers
to test this and they all do the same thing.... (airlines, hotels,
or even the 800 number that my local plumber uses) Sad

Is this a problem with how Vonage connects to 800 numbers?

Can Vonage tech support help me with this problem or should I
not even bother?(have been on hold for the last 37 minutes..)

Thanks! Smile
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Thu Apr 17, 2008 12:39 pm    Post subject: Reply with quote Back to top

I cannot discern any difference when I dial a 1-800 number, a local number or long distance number. Even the relatively few international calls I've made have all been extremely clear.
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butterman
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 29, 2006
Posts: 323

PostPosted: Thu Apr 17, 2008 3:55 pm    Post subject: Reply with quote Back to top

My 800 calls work just fine.

I spend a few hours a day on 800 calls (conference calls for work) and they sound just like normal phone calls.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Apr 18, 2008 7:38 am    Post subject: Reply with quote Back to top

Not sure why 800 numbers would be different. They may route differently: for instance If you are calling the 201 area code, Vonage would route the call to their CLEC that is in that area code to make the call local. 800 probably is initiated directly from Vonage in NJ (or a CLEC that they use there).

I would try a different Codec (change the bandwidth saver settings on your Vonage page.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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