V-Portal and IW problems w/ multiple runs

Posts: 5 · New Forum Member Joined: Apr 10, 2008 Posts: 5

I work as a field engineer for a telecom company and install Vonage VOIP plenty. well I finally talked to someone in advanced tech support that knows how the V-portal truly functions. to solve the problem with having to re-boot the V-portal daily after connecting to the IW w/ muliple runs you need to only use a 1-pair RJ 11 cable from the ATA to the wall jack.

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

Interesting. That's the solution to a variety of problems with various adapters, but I wouldn't have expected it for this problem. Did he indicate why?

Posts: 5 · New Forum Member Joined: Jun 06, 2008 Posts: 5

Maybe there is crosstalk from the wires not being twisted like in CAT5 that cancels out interference with the specific twists of the wires.

Posts: 5 · New Forum Member Joined: Apr 10, 2008 Posts: 5

it was several months ago so I don't remember the specifics. but it has something to do with the way that the v-portal monitors the voltage/current on the 2nd pair which causes an error that requires a reboot. so basically the simple fix is to cut off both connectors and re-crimp the cable only using the primary pair from the ATA to wall-jack.

Posts: 15 · Vonage Forum Associate Joined: Sep 11, 2008 Posts: 15

Single pair fix doesn't work for me. I have a 3 homerun single pair system with only reg/green connected. As soon as the v-Portal is hooked up with the single pair to the wall with NO PHONES ATTACHED TO ANY WALL OUTLET and I reboot I get the error message. The lines have been tested for shorts, voltage and miswiring and it's fine. A phone directly connected to the device is perfectly fine. As soon as I plug it into the wall jack and reboot it fails. My fix was to get a Motorola device.

SuperTech wrote:

it was several months ago so I don't remember the specifics. but it has something to do with the way that the v-portal monitors the voltage/current on the 2nd pair which causes an error that requires a reboot. so basically the simple fix is to cut off both connectors and re-crimp the cable only using the primary pair from the ATA to wall-jack.